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January 2024 by Tatyana PMHNP
I have use this UPS location for several years, staff used to be helpful, friendly courteous, however in the recent 2 months i have interacted with 2 staff that were rude and unhelpful. I was on line waiting to be called to the counter and the worker just walks away without saying anything. Hopefully their management makes some changes on supervising their employees better and re educating them on appropriate customer service
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December 2023 by Mosa Isael
Guys- I have gone in twice to this location and both times I interacted with Angel. The kid is superb, professional and goes out of his way to help. Most of the UPS locations have a hard shut down at 6:30 or 7PM. Angel was nice enough to help me with 7 different packages even though I was there until like 7:20z. He is amazing and truly an ASSET TO THIS STORE. Anyone is tired of UPS stores, definitely give this store a try and talk to Angel. Amazing CUSTOMER SERVICE!
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November 2023 by Colleen Poyer
This is the best UPS location!!! They are kind, quick and extremely helpful. I highly recommend this store over all others. All of the other UPS stores should learn customer service from Mamba and Angel!!! They are amazing.
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October 2023 by Andrew L
Never even opened my package from my Macys return. Went to the UPS store and showed my return slip of my unopened package on my phone and was told it would be $2 to print it. How cheap is that of them. I’ve been there many times in the past and paid premium postage for their services for the convenience but now they just lost a customer.
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October 2023 by OXY_MESSI
This is the best UPS location!!! They are kind, quick and extremely helpful. I highly recommend this store over all others. All of the other UPS stores should learn customer service from Mamba and Angel!!! They are amazing.
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August 2023 by Connie Primavera
Angel was fantastic he helped with personalized service!
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June 2023 by Tricia Galvin
Josh and Angel from the Merrick Ups store was exceptional at helping me out with a package they were caring and concerned and eased my mind with the return. Thank you they were very helpful!!!
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April 2023 by Renee Jones
In response to your reply below, I hope your employee is OK. Just a side note, I called the store while standing outside at 8:53am and heard the message the store is operating under limited store hours. I was still there at 8:54am when you claim to have opened. Update your Google info that you have limited hours! Not opening up at 8:30.....opening up at 10am.
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April 2023 by His Ministry
Thank you, Eric, for staying open a few mins late on Monday evening and helping me print and mail my taxes. James T
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March 2023 by sergiy grim
This location likes to overcharge for plastic bags. $5.42 for a tiny shipping bag. The best part is the label had instructions that the package would be packed free of charge. Just drop off the item with the label and everything would be taken care of.This is the third time that they ignored that
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February 2023 by John S.
I tried to drop off a shipment with was prepaid by verizon at this store I was told the box needed to be taped the box had locking corners so it was secure or ups won't take it I informed the clerk that this is the way it came from ups so they do accept the box as is. He said it would be a few dollar to put tape on it. They look to hit the customer for any additional fee so they can make more money on prepaid packages.
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December 2022 by Melissa Arroyo
I come to this store for everything the staff is always friendly and helpful. Amari helped me today and was wonderful!
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November 2022 by Terrence (TV)
I come here every time I need to deliver something. The staff here is very friendly and helpful. You are usually in and out. I highly recommend this place.
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October 2022 by Linda Graf Mustacciuo
This is a great store. I have always had a pleasant experience with each interaction. Very quick and efficient. Been coming here for years.
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October 2022 by Lynn Faherty
I am a big fan of this store. I use this location for my business and personal shipping needs. The staff is always really friendly and knowledgeable. They are so patient with me when I can't figure out the card reader(mostly because I forgot my reading glasses!) I have had great experiences with this store and will continue to ship with them! I think they are top-notch! Lynn F. Merrick NY
