-
April 2024 by Eric H.
Never been treated so rudely in my life! Called the store to get the name of a manager that helped me a week ago and the woman on the phone would not give any information even though I told her why I was asking and rudely hung up on me. Don't understand why the hostility
-
March 2024 by David V.
I know I see a lot of outdated 1 Star reviews, but personally my experience was very well! DJ was very polite to me, helped me with my digital coupons and saved me money. Will definitely return.
-
October 2023 by Iris B.
Watch the cash register. Doesn't ring up prices right. Read your receipts. Meant to confuse. Examine your receipt for how items are listed and charged. Look at the cost of produce too high. Hardly anyone buying. What do they do with fruits and vegetables not sold? Ask them what they do with the pretty unsold produce. This supermarket chain is a scam.
-
June 2023 by Sarah E. G.
I have been shopping at this market for years since it was remodeled because it's convenient but from now on I am going to go to king kullen. Every time I go to the deli counter in this store the staff is either rude, incompetent or just plain lazy. They make so many mistakes but this last time I ordered a half pound of Finlandia Swiss sliced and the girl behind the counter gave me Boars Head Swiss. The kicker.....she charged me for the more expensive Finlandia. Now granted it's a difference of only about $5- so it's not going to break the bank BUT if I wanted the cheaper less flavorful version of Swiss cheese, I would have asked for it. I have complained to management about all the other times the deli counter people have messed up and apparently they don't do anything about the lazy obnoxious staff behind the counter but this feels more like straight up theft to me. I am DONE. KING KULLEN ....... You have just gained a new customer!!!!
-
August 2022 by See B.
Though I have multiple issues about this S&S store at Merrick Mall the latest one I now finds me declaring I'll never step inside of this pathetic store ever again. I had a simple return, with receipt. Ahead of me was a gentleman conducting some transaction with the Customer Service woman. I heard the customer say a couple totally benign and light conversational comments during this, and then noticed that the Customer Service lady was quite rude to the customer with her attitude, words and actions. When that was finished, I proceeded to show her my return with receipt. I'm always courteous and polite myself, and want to be upbeat with store staffs. However, this woman was very rude and displayed a despicable attitude, talking to me like I was a filthy cockroach! I did complete the return, but by then I was gritting my teeth and steam was probably coming out of my ears. Although I am now retired, I have experience in customer relationship marketing including in retail business, and first rule is to be courteous and polite to all customers, because the corporate office doesn't want to lose business because some employee hates his or her job and has a horrible life (like customers' don't have problems also), and leaves the customer base wondering why they would shop here at all. I sometimes shop at two other Stop & Shops in the area, which I do like very much, but they are not as near to my home. None of them are stocked as badly, have as badly designed constructed access in and out, lack of shopping carts, and other problems as those in this Merrick store. And, none of them have rude grumpy discourteous employees like the Customer Service person I dealt with today. Now I'll just forgive and forget - but you've lost one long- long-time (a couple decades, probably) Merrick customer and his family today.
-
August 2021 by Bojo ..
This is the worst grocery store in the history of supermarkets. They refused to get there Deli app ordering service fixed claiming it's their Wi-Fi which is ridiculous at all other Stop & Shops you are able to pre-order cold cuts. Their produce are filled with fruit flies. it's a disgusting filthy store
-
April 2021 by Willma F.
Visiting from out of town, I went this Stop and Shop in Merrick, NY, dirty aisles, poor selection, RUDE STAFF. I walked outside and there was an old BMW convertible with no windows or back parked in a handicapped parking spot in front of the store. The car was playing loud music; the owner was nowhere in sight. Finally a Stop and Shop employee looked at me after I informed him he could not park there, he replied that " he worked there and could do whatever he wanted." The store manager, Jamie, came out side and commented "i was a problem customer", after just spending 200 bucks, a problem customer indeed. The manager did not advise her employee to move his car, but he finally did. He proceeded to spit at me with no mask on, what is going on with this company, I would like an explanation. This employee needs to be terminated. He also threatened to punch me in the face.
-
October 2020 by Alicia C.
This location is very disorganized and the employees don't seem to know where anything is if you ask. For whatever reason the people who shop here are pretty rowdy too which is unusual for Merrick. Avoid this place if you can.
-
June 2020 by Michael N.
Absolute crap. I placed an order over a week ago for my elderly father who's home alone and today before they were supposed to deliver it, they called him to say they canceled because there was a small protest on Merrick Ave. Guess what dudes? There are like 17 other streets you can take to get to him. Now, he has nothing and will have to go out, during a continuing pandemic and shop for himself. BAD, TERRIBLE, HORRIBLE job Stop and Shop. Now, we're just going to STOP. Garbage.
-
April 2020 by Mike F.
This could be the filthiest worst run supermarket on Long Island. I get the inventory issue but the whole place is just disgusting
-
February 2020 by Robert R.
Pretty beat up looking grocery. Looks as if it is half-finished, especiallly the flooring. I prefer going to King Kullen down the road.
-
December 2019 by Zan P.
I had such high hopes for our new Stop and Shop, but alas, I was wrong. Poorly stocked (3 common items I went looking for today were out of stock), rude or indifferent employees ("do you have______?" "No we're out"). Did you check the back? Did you ask someone else to check the back? No and no. And this is not the first time Stop and Shop has been a disappointment. In comparing notes with my neighbors, we all sadly concur that the beautiful, well run local supermarket we all eagerly anticipated is a huge disappointment. Time to look elsewhere to spend my hard earned grocery money. Update: Even worse. Me:"Hi, do you carry ______?" 'Customer service': ""I don't know but if we have it it's in Aisle 4" Me: "Could you please check to see if it's an item you carry so I don't waste my time looking for something you don't have?" 'Customer service: "No". Ok...now I'm really done. Trader Joe's I'm all yours.
-
August 2019 by Carolyn R.
If I could give zero stars I would Absolute worst service I normally go to Seaford haven't been to the Merrick one in years Needed help a customer service woman there was very nasty got annoyed with me and called me bi..h I complain to her manager of the store manager she said she'll talk to her but she can't get fired because she's protected by the union so I guess that means she can just talk to customers however she wants I called corporate and I plan on reporting them to the Better Business Bureau how dare they speak to me like that don't go there if you can avoid it
-
February 2019 by Lauren F.
The WORST!!! I shop at a few Stop & Shops and this is the WORST because of MANY reasons: * Store is old with a bad layout and it's DIRTY * Almost every time I have shopped there, I found EXPIRED products that were on their shelves!!!! * The store manager Angelo should go back to school and educate himself on GOOD CUSTOMER SERVICE * Employee Marlyn at Customer Service is RUDE and discriminates against white people
-
January 2019 by Sarah D.
This really is the worst Stop & Shop in the area. I've been here a few times and the selection is horrible, the produce section is always almost completely empty and rotten. I can't speak about the customer service, but the stocking and selection are terrible.
