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April 2024 by Alice
Very friendly! The store is immaculate too!Vegetarian options: Oatley
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January 2024 by Rich Belsky
Fast & friendly service.
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November 2023 by Vicky Guarin
Rich and expensive
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October 2023 by Rose M
This play is great. Staff is amazing. Ice cream is amazing. MIDDLE ISLAND CARVEL IS ON TOP!!!
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October 2023 by mady pacella
amazing place , great service and ice cream ?
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September 2023 by Isabella Senior
this carvel is the best one i’ve ever been to!?
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August 2023 by keila k.
Something as small as greetings customers goes a long way. & If asked to write on a cake, your handwriting should be legible at the very least
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August 2023 by Jennifer Fantini
Always so nice
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August 2023 by Frank Turrigiano
Very high price. Good ice cream.
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August 2023 by Michael Moreno
I have been there three times one guy behind the counter slower then molasses two people in back cleaning the three times I went I left I don’t have all day to get an ice cream
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July 2023 by Christina C.
Milkshake sizes were cut in half.. but don't worry, their price is still the same. Also love to see staff on their phone in front of me till I have to wave and say, hello.. please?
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July 2023 by Chad Erlitz
We have always gone to your Middle Island location to get ice cream and sorbet on regular days and half price sundae nights. My wife has a dairy allergy and loves the 3Sorbet's that you have. We have come and gotten half price sundaes more than 5 times and different staff members have said that due to her allergy they will allow her to have sorbet as part of the buy one get one special. We really appreciate that and have been coming regularly.On June 28, 2023 we were rudely told that they would not substitute it for us for her small sundae. I asked why, since your staff members have always had it done in the past and was told that it was not allowed and there are no exceptions. I asked to speak to a manager was told that there wasn't one there. I asked one more time and was given an attitude by the girl behind the counter. We left and did not get ice cream. I'm sorry, but I'm not asking for much. I don't understand how all of a sudden your staff is not being accommodating to my wife's dairy allergy when they have been in the past and the attitude from your staff member was uncalled for. It was a very upsetting experience from your store that we frequently visit.
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July 2023 by Jim M
The place is very clean and well lit. The ice cream is delicious as one would expect from Carvel. But unless one has 45 free minutes to get an ice cream cone I would suggest that one should drive to Shirley or Rocky Point. It would be quicker. It seems that there are usually two young people taking care of the store but only one is at the counter (the other is usually doing something in the back room). Because the store is rectangular in shape there is no place to line up, and customers simply spread themselves lengthwise along the counter. The poor young people simply say, “I’ll help whoever is next,” but that is uncertain since there is no line nor are there ticket numbers. It is much like eating in the High School Cafeteria what with the youth and inexperience of the staff. On my last two visits I simply left without having been served after waiting for 25 minutes. I drove to Shirley for a cone and with the six mile drive it was undoubtedly quicker than waiting in Middle Island. As one who is also in the service industry, my advice to management is simply that there should be an adult in the room. In the future I will simply drive to Shirley, Rocky Point , or Medford. It will be less time consuming.
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June 2023 by Marc Cohen
Carvel! Carvel! Even if it isn't Wednesday, it still taste great and is better than all other ice cream!!!
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May 2023 by Sean Brownworth
I absolutely love this place. Not only is the hot fudge better on the cakes then any other competitor, but their ice cream is amazing. Im from Guam, born in Zimbabwe and this is the first ice cream i've had since I got off the boat. Its honestly outstanding service and astonishing food.
