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December 2023 by Jasmine Papik
Staff is rude and my packages are always delivered damaged.
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January 2023 by Robert
Great live customer service is their only saving grace thanks to Greg. Extremely poor customer service by phone which is probably not even an employee of the Middle Island location, but still reflects the USPS. And don’t get me started on the hold times when calling the 1800 number. Ridiculous! And most frustrating is that it took 11 days for 1 certified letter to reach Albany NY from Long Island. The USPS site shows it in transit for 10 days straight. It’s 5 freakin hours away. The United States Postal Service should close up shop.
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September 2022 by Freetime
Great live customer service is their only saving grace thanks to Greg. Extremely poor customer service by phone which is probably not even an employee of the Middle Island location, but still reflects the USPS. And don’t get me started on the hold times when calling the 1800 number. Ridiculous! And most frustrating is that it took 11 days for 1 certified letter to reach Albany NY from Long Island. The USPS site shows it in transit for 10 days straight. It’s 5 freakin hours away. The United States Postal Service should close up shop.
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August 2022 by Robert Perry
Great live customer service is their only saving grace thanks to Greg. Extremely poor customer service by phone which is probably not even an employee of the Middle Island location, but still reflects the USPS. And don’t get me started on the hold times when calling the 1800 number. Ridiculous! And most frustrating is that it took 11 days for 1 certified letter to reach Albany NY from Long Island. The USPS site shows it in transit for 10 days straight. It’s 5 freakin hours away. The United States Postal Service should close up shop.
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April 2022 by Devta Singh
Always kind postal service clerks.I am from Alabama and manners and respect is hard to find and I appreciate this.. ✌️
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December 2021 by Katherine Rose
Best post office I’ve been too. Friendly service and everyone always greet you with a smile.
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November 2021 by LaQuan Clark
Joanne was a great help. She is warm and welcoming
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March 2021 by 3Grays
They suck. Go to Selden.
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February 2021 by Erik The Reptile Guy Callender
Love them been with Them for 16 years and they've always been beyond kind and curtious! Thank you Middle Island Staff for making my post office experience feel like home!
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January 2021 by Ned
Thank you Donna!For sending the email to the NJ Postal Distributor and keeping me updated by phone call with my package.I just received it.
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May 2020 by Perlinator67
The US Postal Service is phenomenal! We’ve all gotten so used to it that many of us take it for granted. I for one greatly appreciate the valuable services they provide. There is no substitute for the United States Postal Service!
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April 2020 by Gail Lynch-Bailey
The nicest people work there. They know the community and deliver great service.
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April 2020 by Choose Kindness
Worst post office iv'e ever seen.They are very unprofessional, extremely rude, don't want to be bothered, my mail is constantly being delivered to other addresses, and they don't have a single clue to what they're doing. I don't even go there anymore. I use a different towns post office which is waaaay better.
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April 2020 by Karissa LaLima
I was glad to see that I am not the only one who has had a terrible experience with this post office. Since we moved in last year there has been nothing but drama with them. First, our mailbox was too far from the curb. We hadn’t even moved in yet and our first priority was floors and a functioning bathroom, not the mailbox that had been in the same place for 20 years before us. We got a lot of nasty notes. Then there was a slew of other reasons, snow, leaves, plants near the mailbox and so on. All ridiculous, our mailbox had all the same conditions as or neighbors, who got mail. I went to pick up my mail and two workers proceeded to berate me before giving me my mail. It’s been ok for a few months but now they are no longer delivering my mail again. I have filed formal complaints and it is a shame that nothing has been done.
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February 2020 by Adam Gordon
This post office is terrible. The mail carrier leaves our mailbox open and the mail gets soaking wet when it rains. They left a note one day that they attempted to deliver a package but it required a signature and no one answered the door. The package did not require a signature and no one answered the door because the mail carrier never came to the door (doorbell camera confirms). I am currently waiting for a package that has been sent to every post office on the island except for the one it needs to go to. I’ll use USPS as little as possible from now on.
