-
January 2024 by Mel G
This store needs new leadership. Everytime i call they keep me on hold for over 45 minutes. I called back they do the same. I called the other day and the girl picks up, I tell her what I need, she puts me on hold for 22 minutes then picks up and hangs up on me. I continue to go here because its convenient but I seriously need to find a new auto parts store cause this is insane! Poor customer service!
-
December 2023 by Yifan Ding
Went to pick up Prestone Anti Freeze that I ordered the day before during the Black Friday weekend. Was told that the online order system was down for this Fresh Pond store. The cashier showed me the error message on her screen. I was shocked to see that interface looked like something from 90s when Windows 95 was the norm. How can you operate a business in 2023 where the online ordering goes down during the Black Friday weekend? Will not be surprised that this franchise goes under in 2 years.Had to cancel my online order and bought the same item in store without the online discounts. Yes, they cannot even match their own online discount in store. Later on, I found out that the Home Depot was selling the same Prestone with lower price even compared to Advance Auto's discounted online price.Unless I cannot find the same item somewhere else, this will be the first and last time I visit Advance Auto Parts.
-
September 2023 by Lana Tula
Excellent service very kind and considerate employees.
-
September 2023 by Walter Butscher
Clean store friendly staff well stocked
-
August 2023 by Kelly Dunning
I really appreciated ToniAnn’s patience. I had a difficult exchange that the system wasn’t allowing. ToniAnn was patient enough to troubleshoot the problem in several different ways and ultimately completed the exchange without me having to take time out of my schedule to come back the next day and speak with a manager. Thank you!!!
-
August 2023 by Edward Stewart
More than average - actually unusual - the staff working behind counter pretty knowledgeable. Nice to see they are not there just because they need someone at register.
-
July 2023 by Bradley Ramirez
Most of the store is self service. You can ask for help at the front of the store if you need help with anything. Thank you...
-
June 2023 by amgad assaad
Low quality parts, bought brake set for my car dis not last for 6 month while powerstop last for over 3 years, would never buy from there again
-
April 2023 by Victoria Rose
I was concerned about coming here because of the reviews, but Lucy helped out a bunch! The customer service was great I’ll definitely be coming back when I need to
-
April 2023 by Jillian L
Thank you for all your help Lucy! Your awesome thanks to you someone who knew absolutely nothing about cars was able to get the best help! Thank you again!
-
March 2023 by Raciel Gonzalez
Terrible customer service, especially that old lady with a blond hair. She has some attitude.
-
February 2023 by Ruben Perez
Not happy with the service , they do not match auto zone prices according to the employee , and dont give first responders a discount .Plenty of similar auto parts that will Honer our business
-
January 2023 by Joanne Chang
I went in to buy replacement windshield wipers and the young man behind the counter was super friendly and helpful. He looked up what kind of wipers I needed, then double checked that they would fit on my car before I paid for them. He installed them for me at no cost- great service!
-
November 2022 by Steven L
Spent $159 on ignition coils and they gave me 1 used rusted coil in the box. Please check your parts. Stop being Crooks
-
November 2022 by Richard Rich
Lazy employees mostly from the young guys that work there. Terrible customer service don’t appreciate the attitude when I’m just asking you to do your job
