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September 2023 by Callye Zywot
I don't think I've ever revised a review - but in this case I felt it was necessary. I had given Middleburgh Pharmacy a one star review due an ongoing script issue that had grown far beyond a frustrating level. There was an accumulation of issues that created a "snowball effect" - admittedly, I had reached my breaking point and unfortunately this hit while I was at the pharmacy and I took my anger out on the staff. I was completely inappropriate - raised my voice, cussed, and threw a fit - (none of which I am proud of) yet all the while - the ladies working were very understanding and professional despite my actions. Upon returning this month, low & behold the issue had again lapsed over and naturally I immediately went into defensive mode against the staff before even considering that this was not their fault. I need to give an ENORMOUS shout out to these ladies for quickly putting me in my place (respectfully) and taking the time to really explain what it was that was going on. Even though they were about to close - they went out of there way to explain that this was an issue with the insurance company and clearly outlined what I needed to do to get this resolved. After the way I acted initially, I can without a doubt say - I did not deserve the patience and courtesy these ladies gave me. Not only that - the confidence they had in me to get this done...I can not put into words the appreciation I have for that. I still feel guilty and embarrassed for how I acted throughout this entire situation and to any of the staff that may read this - I want to again extend my deepest apologies but also my immense gratitude. It takes VERY special people to be able to calm down an irate customer.. but to also successfully help them realize that they are in the wrong and that the anger directed towards the pharmacy truly is not warranted....that takes miracle workers; and this place his multiple. The owner of this establishment should feel an immense amount pride and appreciation for these employee's...you don't find a team like this very often. Thank you everyone for all that you have done and continue to do.
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September 2023 by Carly Vannostrand
Great family run home town pharmacy.
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August 2023 by Shannon Healy
Great local pharmacy! Very friendly and welcoming staff, and I get much better prices on my prescription here than at CVS. I also like that they have a website/app for requesting a refill.
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March 2023 by Joseph Thrush
Peter and staff make u feel like family and is more like going to visit family in sted of going to to store
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October 2022 by Helen M
Peter and staff are professional and ever so helpful.
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November 2021 by John Walsh
Great service and a very nice local store. Always a pleasure to work with.
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April 2021 by David Sawin
I attempted to use this pharmacy once, and that one time helped me realize I should have just stuck with CVS in Cobleskill and never have bothered going local for this. I know now in these times shop local and small is a trend, and it's important for communities to blossom and thrive in a weakened commodity, but my one experience here was quite the opposite of what I see others review this location with. I had switched over from CVS to here and brought over with me my scripts including insulin. I had placed the order like normal and was advised everything would be ready in a few days. During that time I had a follow up with my primary physician who adjusted my insulin dosage and the script was no longer valid. I had gone to this Pharmacy as fast as possible to advise them of the change. What I was advised by the pharmacist here was I had to purchase the insulin regardless if the script changed, they are a small pharmacy and eating the cost of the insulin would be bad for business. I attempted to explain to the pharmacist the circumstances were out of my control, and why when this happened at CVS I could advise them of the changes, they would fix it and move on? Long story short, the pharmacist ended up guilting me into this purchase, even though my doctor changed this script, pharmacy was advised and it no longer met what my needs were. During this time and conversation the pharmacist was making inside jokes to the staff there, and during check out the one lady who cashed me out apologized under her breath for the circumstances. That day after picking up my medications, I changed back to CVS. Now something else I wish to comment on, I see reviews how this pharmacy knows people by names, it feels personal etc... I have been using CVS in Cobleskill for years, and I can attest to the fact they know me by name there, know my birth date 9/10 without me giving it to them, I always get a smile, a thank you and no hassle.
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March 2021 by Bessie Korth
Convenient location for me. Staff is always pleasant and helpful.
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March 2020 by Bob W. Meunier
They are both knowledgeable and helpful. they bring the friendliness of a small town pharmacy, unlike those corporate big name pharmacies.
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March 2020 by Lisa U.
I arrived to the pharmacy I didn't know when it closed, I was 15 minutes too late. Just drove an hour from bringing my daughter home from the hospital and Peter (pharmacist) saw me and opened the store and was happy to fill our prescription. I was so appreciative. Try getting Walgreens to do that.
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January 2020 by Rob Panico
Extremely friendly, knowledgeable, and helpful staff who are happy to stock custom products on request.
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January 2020 by Wendy Valente
Peter is a wealth of knowledge. He graciously talked to me 3 times about CBD oil for our daughter before we bought it. She is 6, autistic and ADHD. CBD oil helped her right away, she is improving at school, more talkative, and less outbursts. Thank you Peter for helping us make this difficult decision. Totally worth it!
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November 2019 by Matthew Avitabile
Great, personal services and staff
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November 2019 by Clara Potter
Always helpful, people friendly,
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October 2019 by Susan Cook-miller
I am so glad we have a pharmacy in Middleburgh again ! The staff is always very friendly and greet you the second you walk threw the door and they are all very helpful and it always smells wonderful ! It's nice to have pharmacists that are up to date on information ! They care about their customers and will go above and beyond to help you and your pets meds as well ! Thanks Peter from me and Button for all you do !
