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February 2024 by Maceio Bailey
Great people with good amount of knowledge of all kinds of vehicles. Very fair Estimates with labor and parts.
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January 2024 by John Anderson
Great Customer Support Gladis is the best ?Service: General repairs & maintenance
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November 2023 by Lindsay Sicina
1st class came highly recommended and i am not disappointed. Alex and Gladys made everything so easy. Honesty is my biggest thing and they were honest from the get go and didn’t just fix things to make an extra buck. I have always been skeptical about repair shops, but they changed my mind. I will be going back to them in the future.
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November 2023 by Jennifer Redman
Gladys is 1st Class all the way. Working w her made everything better! She’s highly knowledgeable and incredible patient. I’ve worked in the car business and I know first hand how hard that can be. I will definitely be back!
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September 2023 by Mynou de Mey
The work was good. Everyone was courteous and professional, except for the woman “in charge” at the desk. She placed an order for me on some parts. I cancelled the order the very next day. And I never heard the end of it. She was actually trying to make me believe that she may not be able to cancel the order. I never heard something so outrageous! Repair shops cancel and return many thing. Additionally she had ordered a wrong part for my door. Also I never got to check my order to see if those were the right parts. She is forgetting that I have this right. She went on non-stop about how inconvenient this was for her and scolding me in front of all other clients waiting there like I was ina court of law. She was obviously on a power trip and everyone looked embarrassed for her. I would NEVER go there again. I was prepared to spend about $2,000 in addition to what I had spent already. I don’t deal with low class people who forget who is the hand that feeds them, and feel that they can talk to people any way they want. That does not work with me.The other staff is great, friendly, professional and the work is done right it seems.I feel sorry for the people who work there there under her fist of steel!Not friendly and high price.
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September 2023 by You Bought It
First Class Alignment and Repair is “First Class” just as the name implies. I needed to use their towing service and it was top notch too. Eric and Gladys did a great job, were very fair and very flexible to meet my crazy schedule. First Class Alignment & Repair is my go to mechanic shop in Port Jervis!!Services: Steering & suspension repair
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September 2023 by Rebecca Nason
Everyone here was very friendly and welcoming. They said they were 10 minutes behind schedule but I was in and out quite quickly. I observed the mechanic explaining things kindly and patiently to other customers. She also recognized return customers and greeted them warmly by name. I definitely would return here if (when) I need any other auto services.Service: Vehicle Inspection
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September 2023 by Jim Glass
I can’t praise owners Gladys and Eric and the crew at 1st Class Alignment &Repair enough. Our Mini Cooper’s engine stopped working while on a road trip and we were stranded in Port Jervis. Luckily our tow driver knew this business and more fortunately, Eric knew Mini Coopers very well. Gladys kept us informed step-by-step and worked within our trip schedule to get us back in the road for our return trip home. When a crucial part was delivered that was incorrect, Eric was able to improvise a safe solution that was just as good.If you want professional and expert care for your car, I highly recommend 1st Class Alignment & Repair. The live up to their name.Services: Electrical repair
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September 2023 by Carmen Ferreira
My husband Ricardo and I loved this place!They have such a wonderful costumer service and very professional mechanics! We had an emergency with our car, they were so busy , even so , they made time for us and the ? ! THANK YOU!Recommend this place! ??♥️Service: Engine repair
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September 2023 by Teresa Aber
Very friendly staff. They checked everything on my Jeep to pass inspection, and they even did a test run with my Jeep. I got a text to let me know I needed something in order to pass my inspection. They wouldn't do the work until I was notified. I asked for tire rotation, and they let me know my tires were good. I didn't have to do that at this time. It saved me a little money. I thank them for that. I love how they send the report to you about your vehicle. My Jeep was done when they said it would be. It was a little under 1 hour for inspection and oil change.
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September 2023 by eric f
Second time taking one of my vehicles to these guys, they came highly recommended to me by an Autobody shop near my house. Both vehicles taken there were modified with lift kits and both times they got the alignments dialed in. They are very reasonable too. Highly recommended.
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September 2023 by William L
Great communication and Gladys did a wonderful job working with my warranty company to get the work needed approved.Someone always answered the phone every time I called and if they could not provide the answer someone would call me back promptly.They replaced my malfunctioning CUE system, transmission issues, and whatever was going on with my vehicles’ A/C (still working !) I would use the business again to service my Escalade.Services: Transmission
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July 2023 by Albury Brothers Boats
I sold 1st Class their building. It was a handshake deal and a great transaction. Eric is a pleasure to deal with, more than fair, and I am thrilled his business is thriving
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July 2023 by navah rambod
We were having engine problems with our car on the highway after a big storm. Engine light was flashing on and the car wouldn’t go past 60 mph. We pulled over to the closest exit and googled the closest repair shop. The staff here was super friendly, looked at our car 15 min before closing. Super honest and kind. Nothing dangerous was popping up when they checked the engine for trouble. Turned out to be a simple fix, thank god, but the staff wouldn’t even take payment for the job, saying it was their pleasure to help!! Could not have had a more pleasant experience.
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July 2023 by David Faria
This place is awesome! Very informative and go out of their way to make things as smooth and transitional as possible when getting plans out for repairs, tests, and future appointments. Unfortunately, I have had to go a few times for my vehicle but they have been so helpful I couldn't be happier.
