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April 2024 by Corgi M
Great customer service inside. Alex was very professional and helped me out. Couldn't ask for more.
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March 2024 by R kang
Why don’t you throw your phones in trash if u not gonna answer it
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November 2023 by Elizabeth Nemeth
Great Service ?
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August 2023 by Kevin Fuller
Great customer service every time i need help!!
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June 2023 by CapicuNY
I been coming here once a week for almost 4 years now absolutely great service. They have always been great to me and I appreciate it
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February 2023 by Anthony h
Staff is always nice but disappointed that for months they have not had a notary available at either location in Middletown. A bigger bank like chase should have notary services available in every location especially the busier cities.
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December 2022 by Daniel Quick
I have banked with chase for over 10 years and have never had a issue
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October 2022 by Cheng
Poor service. My debit card expired, the teller issued a replacement, without notifying me or obtain my consent, she charged me $5 for express service. Later I explained to another rep that I was not aware of the fee or did I need it expressed, the rep informed me that he couldn't reverse the fee but will speak to the branch manager and get back to me, no one got back to me. That was a few weeks ago. Yesterday I went in for another transaction, the teller took my driver's license and didn't give it back to me. I've been trying to call them but no one picks up the phone.
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October 2022 by John Sydney
Only one ATM working. Long lines behind people that are not mindful of others. 30 minute wait for the atm
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August 2022 by Gregory Grushko
I only used an ATM - the area was clean, well lit, and it felt safe.
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August 2022 by Theresa M.
I use to bank here all the time. They need to shut this branch now The service is horrible, they're slow, they don't acknowledge when you come in and when they see you waiting the purposely move slow. This branch needs to be shut down. The lines are long and you can waste your whole day in there
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February 2022 by Kaaren White
I first posted a review by mistake to a different location my review is for an employee Wilfredo Pacheco Route 211 Orange Plaza Middletown New York...He was very courteous kind and helpful and completed my couple of transactions I needed in no time to me he is definitely an asset to Chase Bank the bank as a whole is wonderful I have dealt with the window for service and inside and the ATM everything is excellent service
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September 2021 by Israel Rivera
Chase bank offers so many things for ( New business accounts ) I got nothing but personal talking and never got financial advice . New start up company's should get way much better assistance . Than 2 years in business should not be a option . Brand new start up company's should get financial support from a big bank J . P Morgan & chase . I'll be soon closing my account .
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July 2020 by Kate Talarico (Kate Home Stager)
Went to the Chase Bank this Morning to cash a check and required assistance from a Teller, since my Debit card recently stopped working. The Teller refused to open the door into the bank and directed me to look online for help. Regarding the check I had in my hand, I was told to go to the Drive-Through Window - the issue was there were about 25 cars in front of me at the (1) drive through window. Waited for 25- minutes and only one car moved past the window. Wasted my entire 30 minute lunch accomplishing nothing. Not sure why the bank is closed now, when it was open a couple weeks ago to the inside sanctuary! Horrible customer service - cannot even get to my own $$$!
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May 2020 by Kate Talarico
Went to the Chase Bank this Morning to cash a check and required assistance from a Teller, since my Debit card recently stopped working. The Teller refused to open the door into the bank and directed me to look online for help. Regarding the check I had in my hand, I was told to go to the Drive-Through Window - the issue was there were about 25 cars in front of me at the (1) drive through window. Waited for 25- minutes and only one car moved past the window. Wasted my entire 30 minute lunch accomplishing nothing. Not sure why the bank is closed now, when it was open a couple weeks ago to the inside sanctuary! Horrible customer service - cannot even get to my own $$$!
