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February 2024 by mike hauss
Been going here for years never had a problem. They always give me the best deal on tires and installation/ alignment.
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January 2024 by Kristina Lee
Fast and great service! Charlie was awesome!
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December 2023 by Paula Jimenez
An absolute scam! Went to get my car inspected and granted there were legitimate reasons but they quoted me nearly $1,000 to fix it! Took it to a second place and it only cost $250 to get it fixed.. including labor!
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November 2023 by alan kaplan
Excellent customer service, greeted as soon as you walk in and and take care of what you need. They let you know every step while car is getting service. And they aren't pushy trying to sell things.
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November 2023 by Ann Cappelluzzo
Professional, courteous and respectful. Very little wait time. Very accommodating waiting room and advise you of the progress on your vehicle. I recommend them.
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November 2023 by Michael Dietrich
Charlie is straight up a gangsta I think, he’s good at his job there’s no doubt about it, deff don’t wanna get on his bad side though ? they’re good mechanics there and their work is quality ?
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September 2023 by Krysta Maresco
With their online booking not corresponding with their availability which was a bummer, they were gracious enough to still take me in for the service I needed. Very friendly and helpful
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September 2023 by Alec Valenzuela
Everything I show up for help they end telling me to take it to the dealer. They can't work on serious, moderate, or minor issues like:- Car is Stalling- Airbag light is on- Tire Pressure Light keeps flickeringThey used to be good but not so much now.
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August 2023 by Stephanie Maldonado
Horrible. Go to Vails GateThe guy in Middletown is a con artist and had no respect for his customers.Besides we changed tires 3 times in the past year. And still no solution to the issues
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July 2023 by T. Robinson
Charlie seems to be condescending at times but all in all "I THINK" he means well. All in all they took GREAT care of me and got my new tires on my new wheels on my truck, even with a few lug hiccups.. lolThe techs were great and speedy. Would have given 5 stars but I was awarded free oil changes but everytime I went to schedule.... they were a week or two out (that's what free gets you...lol). So I haven't gone back in over a year until now.
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July 2023 by Hyeon C.
Fast courteous service. Option to finance with Firestone Credit card.
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July 2023 by LIGHTHAMMER LETS GET IT!!
I was trully Surprised how fast the did the Wheel alignment. The Gentleman said 1 hour wait so my son was like OmG why so long I was trying to show him patients. Well in half hour it was done. My son and I were ecstatic so we havd tome to catch an early ? Movie!!
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May 2023 by Kyle Decker
Walked in to get one tire checked for balance and the clown at the desk was just telling the person in front of me we aren’t that busy I can get you in but when I asked all the sudden there’s 19 appointments and no time to do anything. Guess I wasnt gonna spend enough money for the balance check. Bought the tires from here also that cost $1000. Never again.Service: Tires
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March 2023 by William Slaughter
Went in to get new tires put on and a New York State inspection. I received a call saying that I failed inspection for 1 of two plate light bulbs being out, a pipe to the muffler being broken, and two rear shocks leaking. I am a licensed New York State inspector so I know that you can’t fail a NYSI for any of those things. I ended up calling him back after a little bit and told him how dissatisfied I was. Instead of checking if his data was correct on the NYSI computer, he proceeded to start arguing with me. When I told him that those things don’t fail inspection, his only response was “sir, I’m your car is not getting inspected today”. After repeatedly interrupting me and ignoring answering any questions I began getting more frustrated. I asked if he speaks to his wife that way and he then kept repeating that I was talking bad about his family. I’m giving this as a suggestion, if you are going to try to lie to someone about motor vehicle inspections, make sure that the person hasn’t been doing inspections for 10+ years. The man I was talking to is Charlie. Seems like this isn’t the only terrible review for this guyService: Tires
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February 2023 by Harry Johnson
Charlie is a great manager & leader at this location. He explains the process of car repair and ensures that your vehicle is in prime driving condition before you leave the shop. I highly recommend this Firestone location for your auto needs.
