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December 2021 by Talia Miller
Was trying to make a bottle for my child and old lady working said “you really have to do that here” I didn’t know feeding my child was a problem
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April 2021 by Susan Scotto
The store hours showed open to 930 last night. Well it wasn't. Closed at 7. That really sticks after working all day and then traveling an extra half hour to get your family nice Easter treats. Cake today to let them know again hours are incorrect. Closed at 7 again.
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April 2021 by Peggy Eifler
Exceptionally smooth chocolateExcellent flavor
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February 2021 by Christina Fernandez
Deliciious chocolate, but website is not updated to time opened.
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November 2020 by Tommy Turkovic
Very good high quality chocolate, yes it’s expensive
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October 2020 by Jessica Warf
Love the deals, product, and the fact they have their own kitchen to make things!
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July 2020 by Ang H.
Training needed on jumping to conclusions. I briefly pulled the mask down and up from my nose...one second... didn’t take it off at all and the lady working there rudely stated I have to put my mask back on. My mask was on and never off. I totally agree to wearing a mask, I was not doing otherwise. I came to support our local business with my two children which is hectic enough... but I guess my money does not go to this store. I get it corona has us all paranoid and I am all about safety and rules! There is a way to assess before judging and there is a way to politely say things especially as a customer service professional. All the best to this store!
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April 2020 by Anissia Westerman
I love this mall so much definitely when this virus is over I’ll be shopping there every weekend cause I miss going to Middletown and being able to look and see what I want and it’s so neat and clean at that mall I love it
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March 2020 by Dylan O'Neill
Friendly staff and delicious chocolate. I love their chocolate covered cheesecake on a stick. Once I discovered it I was hooked.
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December 2019 by Linda Jansen
I love this mall . It is clean neat and I could always find what I need to look for and it has plenty of great spots to eat when you get tired of shopping
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December 2019 by Lorraine D.
So let me just start by saying I've always loved going to Gertrude hawk for my pecan turtles ( which are pecans, caramel, covered in chocolate). For one of my stocking stuffers my husband had gotten me 1 pound of these chocolates that I Love. I opened them up and took a bite and to my surprise there were cashews not pecans. I called twice to the Gertrude Hawk store where my husband purchased them in the Galleria Mall at Crystal Run in Middletown NY. The two times I called a girl by the name of Lisa answered and I said I have a quick question for you about something that we purchased there. She told me I can wait on hold because she has customers she has to take care of first or I can call back later. That was told to me the two times I called. I feel that a customer is a customer whether or not your calling or standing in front of you. I've been in the store before where other employees told us to hold on a moment because she had to answer the phone. I think Lisa should have just let me ask my question being that I could have gotten my answer right then and there. By the way, the question was going to be " my husband asked for pecan turtles but the girl gave him cashews instead, id like to bring them back for what it was suppose to be." I think the customers in the store could have waited a minute or two for that phone call. I'm hoping the manager reads this and reaches out to me about this. It was over $27 for this mistake by a Gertrude Hawk employee not our mistake. It's all about customer service, maybe they should have training on that. It's all about customer service people. Will never go there again
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December 2019 by Mark Rosen
Great staff!! Very friendly and helpful!! CHOCOLATE DELICIOUS!!!
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November 2019 by Shannon S. Jones
Comfortable recliner seating, large selection of menu options, friendly staff, and the ability to reserve your seats makes The Galleria at Crystal Run my favorite theater in Orange County, NY.
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August 2019 by R R
Went today for the first time and lady behind the counter was so friendly, and took the time to explain the different types of fudge, and answer all our chocolate-ly questions! Tasty and well presented items, good promotions/sales.
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June 2019 by Karl Lauritzen
Love the dark chocolate...
