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April 2024 by Deshara Delvalle
The office sent 2-3 text messages days before to confirm my appointment and I confirmed it each time. A lady from the office called two days before for a verbal confirmation, I confirmed each time. Late, the night before my appointment I receive a text message saying my appointment was 9am after I confirmed it for 8am numerous times. I thought it was a mistake being I confirmed it by text and verbally. The day of my appointment I get to the office at 8am and I’m told my appointment was rescheduled for a later time without my consent. So I sat for about 35 minutes thinking maybe they will try to get me in asap being it was their mistake. I finally was tired of sitting and I asked the lady sitting at the front desk how much longer and I was told I don’t know. I asked for a manager being I had to work soon and I was told they had no manager at the time. Rescheduling appointments without patients ok is unprofessional and inconsiderate. Not my best experience today.
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March 2024 by Kristine Brennan
I remember the days when a cleaning took about 45 minutes and I knew I walked out with clean teeth and you saw the dentist. The other day I walked in and out within half an hour and never saw the dentist. ??♀️
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March 2024 by Sheri Alleyne
Hygienist was fantastic. Very friendly and knew what she was doing. I was very comfortable in her chair.
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March 2024 by Bridget Arsenault
Dentist office
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March 2024 by Jennifer Marry
The pediatric said is good but the adult side is horrible. I went last year for a cleaning, they stated I had severe bone loss and needed to get a deep cleaning spent most of the appointment trying to sell my the deep cleaning. Well today I went to a different dentist to get a cleaning, not only do I not even have a slight sign of bone loss my teeth were perfect. Watch out for these people, they are salesman. Trying to get your hard earned money.And also when I got done with my regular cleaning the dentist didn’t want to see me because he had to leave for an appointment. What a joke. Don’t go here, go to a different dentist that isn’t looking to sell you things!
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March 2024 by Lara Dux
They were very polite, the doctor took good care of my teeth, now I need to get the bottom teeth done
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March 2024 by Lisa Costa
Love Dr. Jon. The office staff seems to have a large turn over and no one seems to know what's going on. They overcharge for things they insist won't be covered by insurance and when it is....its impossible to get a refund. I have been waiting for months for my refund.
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January 2024 by Destinee Delvalle
My son had an appointment scheduled for January 3rd. I scheduled this appointment 3 months ahead. Upon arrival to his appointment I have been informed the dental hygienist left. They said they have noted in the acccount someone reached out. However, I have no missed calls or voicemails from the office. Be careful when scheduling appointments. I left work early to attend to this appointment.
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January 2024 by Mary Dodd
Very happy with “Liz” The hygienist, who cleaned my teeth. I was disappointed I didn’t get a print out Of the work I needed done with the cost. I also had a tooth that I lost a filling in Having discomfort with it and unfortunately nothing was done with that tooth. My next appointment is February 29th for this tooth.
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December 2023 by Frank Sapienza
Whatever you do, do not use this company. They charge a fortune all they want is the money and they can't even provide a receipt or an invoice. I spent nearly $2,000 there and I have to go to a different surgeon because they didn't do the job correctly. I need to present an invoice to my insurance company to try to get partially reimbursed and they won't provide me with the material I need. Worst experience ever.
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December 2023 by Rikiat White
If I was able to give a zero star that would be what this place deserves.Starting with my daughter, she needed clearance for her braces, it took a while as they even said they didn't know her as a patient and I literally had to go there and do multiple calls to get it done.Then it was my husband's turn, changing appointments whenever they feel like and canceled whenever they want.Then it was my turn. The worst.I was scheduled for cleaning, they made me wait over 2 hours in the room then telling me the hygienist is not back from lunch, I rescheduled because I had other appointments, then they called me again to reschedule, and then canceled my appointment the day I was going there saying I did not call back with verbal confirmation while they kept calling me at work and I only listened to the voice on weekend. Then I asked them. Why you did not send me that reminder on email and text messages as well? You kept calling me when I am working and assumed I listened to the voice messageAnd I called to confirm the morning of my appointment and no one ever answered phone. So you can let me seat 2 hours while who knows where the hygienist is. Then reschedule as you wish, and cancel again, then reschedule again. And canceled because you are assuming that I will not call. So I asked them, what If I did not have a voice-mail box, how would you remind me? What about all the inconvenience my family went through because you are not organized and can't get it together? That doesn't count. So my advice, if you're looking for a professional place where people know what they are doing and are accountable for their mistakes, don't go to this place, they will blame all their mistakes on you and keep singing the policy song in your ears like parrots.On top of it, they are rude and don't listen.
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December 2023 by Erica Lawson
Dr. Peters is great. I have a lot of kids . Have seen a lot of dentist he is the best . They actually do the work needed instead of referrals . They get you in asap for emergencies. Well done to the staff and Dentist.
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November 2023 by Sarah Mazzetti
I am so grateful to Dr. Kass and his team. I called on the weekend and left a message and received a call at 8 AM the following Monday morning. They got me in in less than two hours for an emergency extraction. And I was in horrible pain and very anxious about the procedure… When I arrived, Alexis, at the front desk helped me out immensely as I had forgotten to bring my referral from my dentist. She told me not to worry, and she took care of it in less than five minutes. I was shocked: I had never had such a great service at the dentist office in my life! During the procedure the staff made sure that I was more than comfortable and even gave me a stress relief ball which believe me they help! I had terrible pain afterwards, but I gave them a call and they were able to help me control/minimize the pain. I decided to switch dentist and they are the new place that I will be going. Thank you Great expressions for such a timely, quick and caring experience. I would recommend anyone to go here!
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November 2023 by Angel T
They changed my appointment without notifying me. When I arrived she rudely told me I was 30 mins late and would not see my child. When I was actually early for my appointment. She made me make a new appointment over 2 months away and would put me on the wait list. I tried explaining the card that they gave to me the last time I was there has a different time. Which is the time I put on my calendar. She explained that when she called she verified the appointment for 10:40. I never thought I would have to check the time they initially gave me to what they verify on the phone. It's very unprofessional that they change your appointment time without notification. Six months ago both of my children had an appointment for cleanings. Due to work we got there 10 mins late. They made us reschedule both kids appointments. I understand it can hold them up and other appointments but you would think they would at least take one of the kids in. After going there for 10 years and being a little late for one appointment in over 10 years. I would think they would be a little more understanding. It's very frustrating how unreasonable they are.
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November 2023 by Sallyanne VIllegas
Appointments are not great and I haven't even seen someone yet. They made an appointment for a time then changed it without bothering to tell me. Then they make another appointment and canceled it and didn't contact me So far it's been horrible ill update if i ever see a destist here.
