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December 2023 by lui- g
Atms here are trash. most of the time, you can't even make a deposit.
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August 2023 by Shawna M.
I've been using Hudson Valley Credit Union for years. It's a wonderful hometown bank! Clean, friendly, and rarely any lines. They have weekend hours available as well which is a plus!
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May 2023 by Michael Mazzella
HVCU in itself has always served me well. Unfortunately for me, the closest branch (Middletown, NY) is 35 mins away and for the last three times, there was an issue with their ATM. Two of those times, the inside ATM was out of service and this last time the drive-thru ATM wouldn't accept cash. Minor inconvenience, but that is the reason for 4 stars instead of 5.
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March 2023 by Elizabeth Kinsey
The ATMs NEVER work. This branch is horrendous
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February 2023 by Jesse Schorno
Absolutely the worst bank I’ve ever used. This company only hires the DUMBEST humans ever. There isn’t one person there able to do their job correctly.. it’s a mental ward I think..?
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January 2023 by christopher pelaia
How is this a 3.3 page! I go to several branches as I am on the road for work and my experience today was just simply amazing. I needed to get some rolled coin and singles for my job even though we don't have a corporate account at the credit union I do have a personal account and they were more than happy to help me oh, the tellers name was Brandi S. Her smile is so infectious and she was so pleasant with her demeanor that I really didn't feel like waiting was a problem because she was very engaging and professional. I hope to bring our corporate business to the Hudson valley credit Union and get rid of Chase. Thank You to Brandi!!!!
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December 2022 by Piggybaby Ninjitsu
Their pretty good but critical unions tend to always be better then regular banks.
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December 2022 by Jean Myers
Have been with them for years and they are friendly and very helpful. I wouldn’t go anyplace else.
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July 2022 by Shane
The service levels have decreased drastically over the past several years. I recently closed on a HELOC in the Middletown branch. There was no greeting, handshake or introduction by the loan “officer.” I stated multiple times I would like a few convenience checks. A week later, after not receiving them, I was told by the contact center they were never ordered. After signing the documents, there was no thank you of any kind. There are far friendlier community banks I will be doing my business with going forward.
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July 2022 by Rjbm Solutions
I’ve had issues with them since I opened a business account 3 months ago. I told the first bank teller at the middletown branch that I didn’t want a business checking account unless I could open a line of credit. She proceeded to open this account knowing this information just to tell me I couldn’t even apply for a line of credit. Told her I wanted to cancel because I didn’t need it then and told me I couldn’t close the account. Since I was stuck with the account I proceeded to use the account. Any check deposit more than $1000 gets a hold. Hvsend is terrible can only send $1000 a day. They don’t offer zelle. I don’t recommend using this bank for any business. The people are nice and cordial but the systems are terrible.
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June 2022 by RG Jones
Great customer service and my money is safe here.
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March 2022 by Iris D
I used to love ❤️ coming here. However, it’s a Friday with only 2 tellers. How’s that possible? I get it we are all short staff, but this is a constant issue. I’m a business account holder, and to get coin the transaction process is a bit more excessive in time.There’s plenty of staff sitting around- not sure what’s the issue but it’s definitely a deal breaker for me.
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July 2021 by Kayla Corn
The one that worked with me today her name was Yesenia she was very helpful and very kind and sweet
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June 2021 by Sandy Rodriguez
We’ve really never had an issue until recently. They have new employees and members are being treated as if we’re worthless. Majority of employees are new and aren’t getting the support they need from peers to do their job correctly.
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April 2021 by Juan Bonet
Great Bank Great staff but this place can do way better if their machines don't go down for the ATM in the main entrance building no one wants to use the drive-through and when you do use the drive-through there's a f****** line
