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October 2023 by Vernon Miller
The store owner said it's 5 dollar aurcharge if u don't like it then get a new phone company and the.lady there didn't help and tried to dimiss me they don't know customer services and both need retraining
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September 2023 by S.E. Fiore
Amy A. is a phenomenal employee who goes above and beyond for her customers. She is friendly, knowledgeable and courteous and offers seamless service. She is an asset to your store as well as your company.
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May 2023 by Amanda Croll
If you’re looking for exceptional customer service, sales on devices, issues with your phone,payment, upgrades , whatever the case my be Arielle Castro is ABSOLUTELY AMAZING ! she helped me get home internet at an excellent price with an excellent device! Hands down best metro store I’ve been too since being a customer for a very long time. Go see her today.
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January 2023 by Antonio Vargas
Absolutely awesome customer service. Arielle was very professional and patient when it came to my concerns.
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January 2023 by Natalio Rojas
I love Metro Arielle Is the best.She help me with all I need
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October 2022 by Christie Mihelis
Arielle Castro was the BEST. She really helped me get to the bottom of a situation with my phone. She was kind and understanding. She understood my problem and helped me fix it. Thank you Arielle!!!!!
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October 2022 by Kisha Robinson
The manager of course I forgot his name, but he was very helpful.
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September 2022 by John Young
The lady sold me a phone under her friend's name .and when I caught it she hacked in my account and changed my name. Not a good place at all Manger did not fire her. A year later this woman still works here 2022
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March 2022 by Augie R.
I went in to inquire about a new phone coming out from Samsung. Nikolina helped me right away, answered all my questions and was really patient. The store had 3 other people being helped and the employees were on there A-Game ! I definitely will be coming back, I felt comfortable knowing that anything or any transaction I make here will go smooth and be correct.Also the store was clean, organized and well taken care of,,, I have no complaints at all, I will be back, Thanks to everyone from management on down to associates,,, Thank You ?????
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February 2022 by Luz Rodriguez
Not a good experience at all, I need a SIM card and I walk into the store to purchase the SIM card, there’s a gentleman being attended the guy behind the counter ask me what I needed I said a SIM card he said what you need a SIM card for, I answered i answered I just need a SIM card. The guy says to me you’ll have to wait 15 minutes the system is down ? now I’m confused ? I know that no one have to wait to purchase a SIM card. I call my daughter to purchase the SIM card in Poughkeepsie the guy says yeah that’s your best bet. I looked at him and said I don’t understand why I have to wait the young lady that works here sells me the SIM card with no hesitation and no questions. As I am walking out he try’s to call me back but at that point I’m frustrated I’m trying to get my daughter her SIM card. I just kept walking out. Unprofessional and not a good feeling to wait over 15 minutes just for a SIM card. Not cool at all!!!
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November 2021 by John Stawarz
A lot bad reviews to Arielle, She is amazing very helpful , I will always recommend this store.
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October 2021 by Joe B (Joe)
Posted store hours are 11 AM on Sunday (edit sent to Google because management doesn't know how to post hours here), but it is 11:34 and they are still locked up tight. Two of us are heading out to find new places to buy phones now. EDIT: I went back when they were open. Good service, upgrading a star.
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August 2021 by Chichi Redd
The customer service is so wonderful there and they always have great deals make sure you’re happy before you leave
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August 2021 by Joel Torres
Arielle is the best sales rep, she help me with my new activation today.
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August 2021 by Kristin Daniels
The person working the front desk has no customer service skills at all and gives out the wrong information that accommodates her.
