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March 2024 by Shante Ferguson
Friday night I hit a pothole and ruined my tire. So, the following day I drove around Middletown for about an hr looking for someone to help me place a full spare on. Every shop I went to told me how busy they were and how they couldn’t help. FINALLY I go into Monro shop and John (pretty sure that was his name) explained to me how busy they were, but that they can help me. He asked me to leave the car but quickly realized I didn’t have a way around for the car to be dropped off. John told me that they will mount the tire and then call me when they are ready to place. A couple of hrs later i got the phone call and as soon as I get there - car is taken back and in 5 mins they were done! They also placed my spare and tools back in the trunk neatly and I couldn’t have been more thankful. Monro - you guys are absolutely amazing…especially on a Saturday! Thank you so much! Definitely a 10/10 on everything!
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March 2024 by Emily Washington
Sean and the entire staff at Monro Auto Service take the utmost care and consideration for their customers. We are thankful to have found an auto repair and tire shop that we can entrust our vehicles with, because these vehicles transport not just myself but my precious family about on trips from A to B. Thank you especially to Sean for going above and beyond with such courteous and patient customer service via telephone and in-person. We will be back in the future.
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March 2024 by Braxton Clark
DO NOT COME HERE. DO NOT MAKE AN APPOINTMENT OVER THE PHONE OR ONLINE. THEY ARE NOT ORGANIZED AND WILL NOT SERVICE YOU DESPITE HAVING PROOF OF APPOINTMENT TIME. SEAN AT THE FRONT DESK IS EITHER NEW OR JUST UNRELIABLE. BE CAREFUL. SEEK SERVICE ELSEWHERE.
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March 2024 by Kevin Cook
Quick and easy for my oil change. Staff is great and flexibe to meet my needs.
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March 2024 by Robert Moss
Friendly and Efficient
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February 2024 by Dominique Niceforo
I would not go to Johnson city location as they smoke vapes on the job and go thru yourcar
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February 2024 by Eduardo Santos
Excellent service, staff is awesome , waiting area needs improvement
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January 2024 by Greg Beyers
Never going back. Very disappointed with the service
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January 2024 by Kathleen Mcginnis
I had an 830 am apt for an oil change I get there a few minutes before 830. They take my car in to work on. At least two people come in after me for the same thing with later appointments and leave before me. at this point it was 10 o’clock. When I mentioned something he tried to say it was because of where my oil filter was in the wrangler, however, one of the cars that left was also a wrangler. Just an FYI because I’m a female does not make me stupid. Myself and my family have been coming here for years, even when I had my other wrangler prior to this one, never had any issues but with what happened today makes me want to stay with the Jeep customer service.
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January 2024 by Anna Marie LeBeau
1st time going in. Made an appointment online but arrived early. Asked them if they could see me earlier than my appointment and they took care of my car no problem. Very nice staff. Great customer service.
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December 2023 by michelle shelton
I recently had an exceptional experience at Monroe Auto Service and Tire Center in Middletown, New York. While on my way home from the holidays, my truck had a hanging tailpipe issue, and I decided to stop by the shop for assistance.Even though it was late at night, the team at Monroe Auto Service went above and beyond to help me. Their kindness and professionalism made a significant impact. They promptly addressed the tailpipe problem and ensured I could continue my journey safely.I want to express my sincere gratitude to the staff for their outstanding service. Monroe Auto Service and Tire Center truly exceeded my expectations, providing assistance when I needed it the most. I highly recommend their services to anyone in the area.
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December 2023 by Juliafa Khin
I never had a problem! I usually get my oil change and inspection here and no matter if I’m a walk in or an appointment they still manage to take me. They are quick and don’t try to sell me things I don’t need! They are just really accommodating as well. Would highly recommend.
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December 2023 by Stacy Ambrosio
Don't make an appointment online for tires because they will not honor that appointment. They will reschedule you. Other then that it was a pleasant experience
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December 2023 by Kalin FromPetes
On our way home to Vermont after thanksgiving in Pennsylvania, we starting having issues with my truck. Rob and his crew were able to squeeze us in, diagnose the issues, and worked promptly to fix them. Even stayed late on a Sunday to get us back on the road. Very accommodating and nice, considering we had our 5 month old and our dog with us. I wish this were my hometown, everyday mechanic! Would definitely recommend to anyone
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November 2023 by Steve Sussman
Good experience with my state inspection. In and out in a reasonable timeframe.
