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February 2024 by T T
Honestly I used to love going to this store during my college days (5 years ago). Now it seems like times have changed already and people can't seem to help you. The only nice person was an older gentleman who was trying to organize the shelves all by himself. Other than that, the checkout guy I dealt with looked like he didn't even want to work. After he finished ringing up my items and taking my money he just gave me a look, so I just left while returning the favor. Oh well
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February 2024 by J Simon
This location is severely understaffed. The few people who work there are very friendly and helpful. It's incredible that they don't become completely demoralized with the lack of support. The last associate I dealt with, who I believe was named Shayna, was wonderful, but she was carrying the work load of at least three people and trying to help several different customers at the same time in the copy center. This location would improve significantly if it had more staff in the copy center and the store in general. In my experience, it's pretty much impossible to find anyone on the floor to answer questions or get any kind of help.
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February 2024 by Juliana Anderson
Christopher went above and beyond helping me at the store. Very good service. Excellent
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February 2024 by Patrick eldon
The store is a disorganized mess, no help in the isles and cashier, lazy and not courteous.
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February 2024 by Dominique Dawkins
Waited by shipping for assistance and watched as the associate, Chris, never acknowledged. He then proceeded to assist two customers who came up to the counter on the other side after I had been standing there for about 10 minutes already. Had to get another associate to help since Chris had no intention of assisting me.
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February 2024 by deb waller frederick
When I walked into the Middletown Staples Copy center there was a very long line. So long, I almost walked out. But The two staff members, Shayna and Kris handled the customers with amazing patience. Unfortunately it is no longer common to see retail associates smile and act calmly since most of them are overwhelmed and overworked. Kris and Shayna clearly and nicely worked with each customer. They even had to manage an evacuation as the fire alarm system in the entire shopping complex went off. If you use this Middletown Staples for copying, printing, etc. know that their team works hard. Show them some patience. It’s not their fault when computers don’t do what we want them to do. If you are looking for good customer service go there and ask for Shayna and Kris.
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January 2024 by Raúl Guerra
Going to this place is a total waste of time Friday I wasted an hour trying to get attended to it was not possible, Sunday I returned I left my order after 45 minutes of waiting they told me they would call me after 24 hours as they did not call me I tried to call half Waiting hour disappointed I hope to never return to this place and zero recommended don't waste your time here.
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January 2024 by C Dub, Jr
I came here to drop off packages, they receive UPS and Amazon drop offs in different lines. The man at the print center was working hard trying to get everyone taken care of. The associate at the checkout by the door could've been more informative about whether or not and how to get cash back on a transaction. He mumbled incoherent instructions and it turned out, you can't get cash back at this Staples location. I figured it out on my own. I did not do any printing orders here but it sounds like their print center is a mess and poorly managed.
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January 2024 by Drew Green
11 days, and 3 trips to the store later, I had to cancel my "next day" business card print order. The first time I was told that the "card cutting machine" was out of order. Okay, I understand. But, I was assured my order would be ready and was placed on top of the (I'm guessing imaginary) queue. I waited another 4 days, went back to the store, and was then told "oh, our cutting machine was down last week." I was given the option to "wait an hour and they'll be done" (it was at 7:00 PM), but I told the staff I'd return in the morning. Not able to return until today, 4 days after the last interaction, I waited 15 minutes in line to be told "we ran out of the special paper, and we sent your order to a fulfillment center." Too many stories, too few employees, and even management lied to my face. I would have appreciated a call or even a delayed email. I used to spend a lot of money getting business prints done at Staples. Never again. I canceled this order, and will finally be receiving my business cards from elsewhere within the next 3 days. A total of 4 employees gave me 3 different stories. At least be honest.
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January 2024 by Donna Ruquet
Was promised my SMALL BINDING order from LAST SATURDAY today at 1:30-I went in at 1:50 pm and they asked me to come back in an hour—I called at 5pm and they said can I come in an hour because it’s not done —I spent 10+ minutes on the phone w them and I’m furious their customer service has tanked. I guess “do more with less” is their new motto
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January 2024 by MultiBlackman13
I ordered 25 cards. They weren't ready by the date quoted online. I went the next day to pick them up, the print center told me to come back in hour. An hour later, they said it would be 20 more minutes. If you need it in a deadline, I would try somewhere else.
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January 2024 by John DelDuco
I usually get my supplies on Amazon. I'm in the middle of a project and wanted it right away. So I figured I would try Staples. Big, big mistake. I created an online account and placed my order at 10 am. I had meetings until around 1:30 pm. At 1:45 I headed to the store on my way to pickup my granddaughter from school. In the store I waited patiently at the counter for 15 minutes. Then went to the register and politely asked for help. After some more time I had to leave to pickup my granddaughter. Called the store while I was in transit. Took them 20 minutes to answer asked if They were still backlogged they said no. Returned to the store waited again only to find out the order hadn't even been picked. Left and cancelled my order. I won't say I will never shop there again but they will be my last choice.
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December 2023 by Jamie Amaro
This is by far the worst Staples print center that I have ever experienced. All I needed was 6 copies of something on card stock. I was sent home after already waiting for 45 minutes and told to come back in 2 days. Why do they need two days to make 6 copies on card stock? It’s beyond me. I’m not sure how they could be trusted with bigger jobs if this took so long. When I finally went back for pick up, the associate told me that they never even placed the order (even though I had a receipt as proof). She was incredibly nasty when I expressed my frustration. I will not be returning to this location again. Completely unprofessional!
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December 2023 by Brittany Barry
No staff . closed the printing department early when there where prints to be done and of course mine was in the pile. Even payed for the rush service to ensure everything would be ready. Called to see why I didnt get a pick up email and the guy in that department called out and they have no one else to run it so they just closed the department. And of course no one can help you or transfer your prints to another store so you have to cancel and reorder and of course the other store is closed so you cant even call them to ask if they can have it ready in the morning for you.Then you call the corporate number just to ask if they can put a note on the order asking if it can be done 1st thing in the morning and they just hang up on you. Great customer service they have here!
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December 2023 by Song Oh
Dropped of UPS return package, package accepted by the Staple associate but was never scanned or picked up by UPS, tried to call Staple several time but was left listening to elevator music for 30-40min. I gave up....no wonder brick and mortars are closing left a right such bad service.