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January 2024 by Kim Berry
Transferred from Verizon to T-mobile today, which was made very easy working with Tom at the store at the Galleria in Middletown NY. He's courteous, kind and extremely helpful. Highly recommend him if you're looking to upgrade or change your existing phone!
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November 2023 by Andriy Hovhera
This store was very helpful
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November 2023 by Dony PL
Excellent service. The assistant manager Tom helped me a lot, and made sure everything was done properly before I left the store. I've had no issues so far with T mobile.
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October 2023 by Natasha Masesa
doesn’t greet customers stands there and stares at you, no line no organization , literally WORST STORE I’ve ever been too.
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August 2023 by Eugene Wilson
Thomas and Serena were truly helpful. I set up an account over the phone and they messed up my account. I came to this store and Thomas and Serena resolved everything, and got me exactly what I needed. Thank you guys!!!!!!
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September 2022 by Tony Ortiz
Can't say this enough. The associates never know what they are doing, they seem to have little to no training , they each will tell you something different one associate to the next. It's like playing telephone. And if you go to another store each of them will tell you a different thing about your account.
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January 2022 by Chris Martinez
Customer service is Awsome!! Serena was super courteous and knowledgeable on all the items!! Very friendly too!!
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December 2021 by angelo bonello
Great service !! Dylan was fantastic and very patient. He answered every question i had with detail and I made the poor guy stay 1 and a 1/2 hours after closing time !! I really appreciate you
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November 2021 by Maddison M.
Useless help from staff. Feels like they rush everyone out and push them to just call customer service.
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November 2021 by Silas R.
Great store, with EXTREMELY patient and professional representatives! When we were in to pick up our first T-Mobile cell phone they got randomly swamped with clients. All of the reps remained patient while servings customers and they kept everyone happy while waiting. Some of the customers were a bit impatient at first, but the amazing service the team provided quickly put people at ease. I've never seen service at this level in a Cell Phone store. Very impressed and highly recommend purchasing from them! - Happy T-Mobile Customer.
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November 2021 by sandra kerr
The t mobile agent was very help and both took their time to explain details and was very patient...great customer service.....
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October 2021 by Delroy Miller
Got great service at this T-Mobile store. They make an effort to ensure customers are treated fairly and receive service on a first in basis.
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September 2021 by Jaime LaFleur
Serena and cari were amazingly helpful! Thank goodness for them!!!
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September 2021 by Jim S.
Absolutely horrible....My wife and I went into the Middletown Store to get her a new phone (her phone was damaged). The "salesperson" (and I use the term loosely) we dealt with explained to us that Sprint (which was our previous carrier) was now T-Mobile and we should 'switch' our plan and get new phones. We agreed, as long as it wouldn't cost us any additional charges monthly and that until we got the new phones (because they were "out of stock" of almost everything) we would still have our present phones available for use. The "salesperson" assured us that it would not be an issue...The next day we try to use our phones - NOTHING !! Our service was completely shut down and would be until we got the new phones (which would take 3-5 days) !! I tried to call the day we discovered the issue with no cell phone service - AND NO ONE ANSWERED THEIR PHONE !! If this is how T-Mobile works - and how their "salespeople" function... We'll be looking for a new carrier sooner than we expected !!
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August 2021 by Amanda Snyder
Just got the new iPhone 12 Pro Max Nikki was great with helping me transfer over to my dads plan and getting everything I needed definitely going to continue to go there and get everything I need ! Thanks Nikki
