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March 2024 by Leticia Vega
I enjoy my experiences at Ulta beautyEveryone is always available and eager to help their customers
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March 2024 by Maria Torres
Ever walked to cosmetic heaven? No then come visit a store with all the women products from cosmetics, hair, nails and everything you'll need to enhance your beauty and don't forget that by becoming an Ulta rewards member you earn points and can give your body the right products and the best feel for your skin and with the help of an expert you can buy with confidence knowing you are using the best products from the best brands. So stop going to different places when there's an Ulta with all the cosmetics and more in one place!
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March 2024 by Christina Gossett
The absolute worst hair experience I have ever had. My appointment was for all over color. When I went in and showed the stylist (Maya) the inspiration picture she told me that what it would actually be was full highlights. I said whatever needs to be done. She doesn’t hair with never being able to see the mirror, washes tones blow drys curls and spins me around. I immediately see that my roots are a different color that the rest of my hair and I say something. She tell me I would have had to ask to have my roots done and it would’ve been an extra charge. So, let me get this straight, you do full highlights starting about 2 inches from my scalp bleach then tone and I would have had to ask for my roots?!?! How was I supposed to know my hair would be bleached and then toned darker than my roots - I wouldn’t know because you didn’t color my hair the color I asked for. When speaking to the manager Zoe I was told, what we can do for you is have you come back another day to get your roots done and I’ll give you a discount. Also, the $47 haircut apparently only includes the back of your hair because she never cut the front and sides. So for a total of $174 dollars you too can get messed up color and a partial haircut.
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January 2024 by Athena Alattry
most racist experience and will commit a hate crime on your hair. don’t recommend. they damaged my hair for no reason, I walked in a blonde and was promised a bright blonde like I normally get and that the stylist is “definitely able to do”. she (LEXI) waited until the bleach was on my hair to say “I can’t do the blonde” I ask for a manager and the manager is being rude and standoffish. (I HAVE VIDEO EVIDENCE of everything that happened in case they try to deny anything.) the stylist LEXI walks away and leaves me with bleach on my head for the rest of the session and after over 20 minutes a different stylist TAYLOR comes over because she was instructed by them to complete my hair. She gives me black/brown hair. No where near anything I requested or what I had prior. They’re laughing, gossiping, and chatting among themselves and I hear them. I had told Lexi I felt safer being blonde and less targeted/noticed because I work on a military base and I’m Arab Muslim. I called the police showed them the evidence and filed a police report. Please be cautious racists are here and they will say and do anything to get away with messing your hair up.
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January 2024 by Asialynn R
Went to ulta in Middletown twice today 1.25.24 the customer service was horrible it took me forever to get help with a perfume I wanted to buy the 1st time I went in i got no help I decided to come bck later & got ignored for a 30 mins when I finally did get it i asked a girl at the front desk about a coupon I had she told me she was unable to help me honestly I wouldnt recommend shopping here the customer service sucks :(
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January 2024 by Cristina Daniela
I came back to Ulta after years and had a hair highlight appt that took 3 hours. I was disappointed to find out toward the end that I had to pay extra to get my hair blown out. Staff was quick to offer other add on services but the hair blown out part was left for the end. In all the years I’ve been getting my hair done, getting a blowout was included; not here. They just quickly “blow dry” your hair with the their fingers, no brush! So the results and expectations I had to love how my hair came out were out the widow. You should tell your staff to inform of your up-charges at the beginning of the appointment so people aren’t dissatisfied as I was. Needless to say, I’m not coming back.
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December 2023 by Rachel Rivera
I just had such a horrible customer service experience just now. I called to do a pickup order and right away they put me on hold. So while I was on hold I put I arrived to the store for my pickup. The girl finally answers and she asked me am I here for a pickup order and did I put I was here through the app. I said yes but I told her I tried calling first and I was out on hold and she told me well we’re busy that’s what’s taking so long and she comes out and tells me by the way you just put the order in. I told her I know but I called first and I was on hold for a while. Then again she tells me she was busy. So I told her while I was on hold I put the order in that I was here because I didn’t know how long I would be on hold but either way even if I didn’t you can still call and say you’re here and you can still bring it out. She was like no technically you’re supposed to put it in the app and I was like what I used to work at Ulta I know for a fact you can call and still bring it out. So then I told her let me check my bag first before you go and she said well I know that, that’s policy. I was like wow what’s with the attitude are you a manager and she said actually I am. I was like wow that’s horrible and with the way you’re talking to me and as a customer you should not be a manager. She then says wow is everything ok in there there’s a lot going on with you. I literally told her I was going to call and report her and I told her to leave and go back inside because her behavior was disgusting, immature and childish. When I tell you I’m so shocked with how I was treated that’s one of the worst customer service experience I’ve ever had. She was very unprofessional, rude and very belittling. She did not give her name. She had short hair and glasses.
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November 2023 by Madelin Pichardo
Worst salon experience ever . The hairstylist didn’t know what she was doing and on top of everything she had an attitude . I went in person to make the appointment and showed her a picture of what my daughter wanted for her sweet 16 and she said she can definitely do that . The final product wasn’t even close . I basically came home to fix it because my daughter was so unhappy on her big day . Never again .
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August 2023 by Elizabeth Grinchell
Great selection of make-up. It's just a bit chaotic inside with employees all over the place trying to put product out. I kept feeling like I was in the way everywhere I went in the store. I understand the product needs to be put out on the shelves, but customers should be first. No one looked up once to see if I needed help.
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August 2023 by Jasmine Morales
Briana is amazing very nice and polite women.she does amazing brows!!
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July 2023 by Danie
The staff was friendly and helpful to me here. The product selection isn't large because it is not a big place but I was to find what I was looking for within the stock they had
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June 2023 by Joy Isabella DeRosa
The best store for all your beauty needs and also the staff is absolutely amazing knowledgeable and hands down the best. Also the salon hair stylists and Brow bar are amazing I recommend shopping and getting your services here.
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May 2023 by Heidi Ayala
I went in today to get color match and the associate was wonderful and she was a big help. And I love her dress. The associate who helped me check out was splendid and was very patient. 10/10 made me day today
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May 2023 by What's Up? With Shogun
Great place very clean! The staff is super helpful, the lighting is extraordinary, and the products were great
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March 2023 by Lisette Lopez
I am a long time customer of ulta. I ordered some products online for curbside pickup.Curbside was convenient for me because I was heading to work and had the allotted time to pick up my items and head right after to work . I never received a notification stating my items were ready (I checked the website ) drove to the store called ; one of the employees picked up the phone and stated due to the rain there is no curbside pick up. I explained to her I was right in front of the store and I was pressed for time because I was headed to work she continue to say she can not bring the items out . I asked for the manager , she placed me on hold for like 20 minutes for the manager to say the same thing as I explained once again I am literally in front of the store and I wasn’t notified curbside was not available . She proceeded to tell me I don’t understand why you can’t come out your car and come in and pick up the items. I asked her for her name and I told her I was going to contact customer service and she proceeded not to give me her name and told me have a nice day and hung the phone up on me . Very rude and not customer service educated . I had two items which were half price (which are no longer on sale) used my rewards and lost time just waiting to get the phone hung up on. Very rude and not customer service educated . That will be the last time I will order or shop in ulta !!!!