-
August 2023 by Peggy N.
well, today I have been on hold with the pharmacy for 1 hour and 37 minutes and counting. I'm sure it's busy, but really?
-
August 2023 by Lawrence G S.
Using this pharmacy has become unbearable. For two days now I have tried to check on my med by phone and no one in the pharmacy every picked up. That's now eight phone calls in two days, and on two of those I stayed on hold for over 30 minutes and no one ever picked up.When I went in person, and waited in line fifteen minutes, the clerk on duty could not tell me why a script they had received two days ago was still "in process" and not filled.Avoid this pharmacy if you can.
-
July 2023 by Lisa P.
As a out of towner this was my first time to use this pharmacy. Today when I went there the customer service was fantastic. A busy place on a Saturday morning. The pharmacist and the staff were multi-tasking, juggling many phone calls and walk ins. My experience here was terrific!
-
June 2023 by Susan M.
Ah cvs it is the only stress I have in life there absolutly maddening at the millerton store.wait 20 minutes at the window usually to just be told not ready. In my opinion if the pharmacist has to stop counting pills and take care of a customer, seems to me only a matter what of time that your going to have a mistake in numbers I'm waiting on hold for 25 minutes to ask a pharmacist a question.once I picked a script.no label on it.if your in the cvs window you wait so long that now there's people behind you and you cannot back out.most people don't shop at cvs but they used to use pharmacy now even that part of the store is at an all time low. Here's why the ceo a woman from Rhode Island refuses to hire more people and give them ins. And I'm sure the wages are very bad so there's things they could do.but while she's at the beach her attitude must be MAKE THEM WAIT it's better than hiring more people right! !.the stress level who are willing to work they are getting very bad attitudes from customers they are not the ones deserving of an attitude.I'm still waiting on hold for a pharmacist to answer a question now its been 40 min on hold . So what will happen is I will risk the med question hang up and hope you can mix.. simply maddening stress and blood pressure rise for there customers it's very sad and I will be looking for another alternative .if there were other ratings under 1 I would use it!
-
March 2023 by Mary A.
Outstanding service here. Quickly filled a prescription that had been unavailable at other stores. Courteous, efficient and responsive.
-
November 2021 by Claudia S.
I've been tested here 3 times. Each time I was here for more than 2 hours. The last time the person doing the testing took off before I was finished and I waited 15 minutes for him to return. That was on top of the 2 hours id already been waiting. People in the cars behind me were freaking out. Why don't they park a mobile unit in the parking lot? Poorly designed system
-
March 2021 by Jon Aakjar
2nd time I’ve been here to get a covid test through the drive through. First time it took over an hour and a half for 5 cars. The 2nd time now it’s taking even longer for less cars. I’ve been to 4 different cvs for covid testing throughout the year and every other place is done in 15 minutes max with up to ten cars in line. I disappointed with their inability to better prepare themselves in the year I’ve been here.
-
December 2020 by Amanda K.
Don't get your COVID test done here if you have a choice. Have been waiting in my car for over 2 hours. Have gotten the same test done in Red Hook in 10 minutes.
-
November 2020 by Chuck S.
Had an appointment today at 12:30 for a covid test. Showed up at 12:15. There were seven cars in front of me. It took about half an hour for each car. After two hours I was the third car when they lost power, shut down, and turned everyone away. Two hours of my life (I'm 74) that I have lost.
-
October 2020 by Dawn B.
I have noticed lately,that you are always directed to use the self checkout and there are no cashiers in the front to help customers. This morning I was at cvs and a gentleman stop an employee. He asked if there was a cashier available to one of the employees. Her response was no, use the self checkout. He tried to explain to her that is doesn't use the self checkout and walked away. He set his items down and walked out. Very poor customer service.
-
July 2020 by Molly S.
Sometimes understaffed but always 100 percent kind and professional. Have done and will do business here for years.
-
January 2020 by Jani K.
I live in Millerton and will not use the pharmacy at CVS. However, the staff in the front are friendly, helpful and professional. The pharmacy has long waits, is disorganized , totally impersonal and God help you if you need a controlled substance- they treat you like a member of a Mexican cartel. Would rather drive to Sharon Pharmacy where they know your name, are professional, friendly and non judgmental.
-
January 2019 by Cynthia Kilmer
Other than Pauleen the rest should all be fired and hire a new group
-
January 2019 by Mrs D.
Can I give a zero rating? Years of bad service made us change our pharmacy to Walgreens. We drive over 30 minutes to have our Rxs filled at a Walgreens in Torrington! Unfortunately, we had one lingering Rx at this CVS. Called to transfer the RX out and low and behold Millerton had the wrong bday so had to call them to change it. I had the rudest person on the phone who asked if I can't just remember the wrong bday?!? I said, WHAT?! I told her not to speak to me that way and of course I could remember but what wanted it changed to show the correct bday. That was the last straw and the reason for this review. We have endured rudeness, long waits (over 30 min in drive through!), incompetence, lost Rxs (dr said sent, they said didn't receive) in our years of using this CVS. No more. Last Rx transferred out. We travel a lot and this pharmacy is the worst! Avoid it if you can. Walgreens is far superior. If you can't drive to a Walgreens, you're stuck with the small, local pharmacies, but anything is better than this CVS. Another sub-par business the people of Millerton are stuck with.
-
September 2018 by D K.
Month after month I have nothing but problems refilling prescriptions. I've run out of my current medication but I has been in the process of being filled for over a week now...their response is that only one person is working. I understand how difficult that can be, but there is no excuse for a prescription to take 7+ days to fill. I still don't know when I'll finally get it.