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January 2024 by Jaime B.
Two weeks ago I made a covid vaccine appointment at this CVS. No one informed me until I was there in person that they did not have the vaccine in stock. I was told at that time not to make an appointment and to instead call the pharmacy and ask if they have the vaccine in stock and then come in for a walk in. I had a covid exposure the following day and had to wait until I was in the clear to do what I had been instructed to do, but I did it to the letter. I was greeted on the phone in a very brisk manner that made it clear they did not want to speak to me, and after I asked if they had the vaccine in stock and was told yes, no opportunity to ask further questions were provided. I made the trip in - where I was told that the vaccine was not in stock for walk ins. I said I had spoken to someone on the phone, and someone behind the counter identified herself as the person I spoke to. She said she was not aware when she answered me on the phone that I had actually WANTED the vaccine. I am never, ever returning to this CVS, it is clear this is not somewhere interested in providing anyone with actual care.
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September 2023 by Google user
CVS Millerton is by far the worst managed pharmacy anywhere. Do yourself a favor and don’t use them. Between RX’s that are constantly delayed in filling to unlabeled bottles and the hold time of 30 minutes up to 2 hrs or more to get through to them if you don’t get dropped in the process. For years they keep saying it’s because they are short staffed or new people. In looking at reviews this has been the case since 2019 and before. Not because of Covid as they claim. CVS clearly has no interest in managing this store or paying employees to stay. If I could I would rate it a Negative 5 stars
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August 2023 by Peggy N.
well, today I have been on hold with the pharmacy for 1 hour and 37 minutes and counting. I'm sure it's busy, but really?
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August 2023 by Lawrence G S.
Using this pharmacy has become unbearable. For two days now I have tried to check on my med by phone and no one in the pharmacy every picked up. That's now eight phone calls in two days, and on two of those I stayed on hold for over 30 minutes and no one ever picked up. When I went in person, and waited in line fifteen minutes, the clerk on duty could not tell me why a script they had received two days ago was still "in process" and not filled. Avoid this pharmacy if you can.
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July 2023 by Lisa P.
As a out of towner this was my first time to use this pharmacy. Today when I went there the customer service was fantastic. A busy place on a Saturday morning. The pharmacist and the staff were multi-tasking, juggling many phone calls and walk ins. My experience here was terrific!
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June 2023 by Susan M.
Ah cvs it is the only stress I have in life there absolutly maddening at the millerton store.wait 20 minutes at the window usually to just be told not ready. In my opinion if the pharmacist has to stop counting pills and take care of a customer, seems to me only a matter what of time that your going to have a mistake in numbers I'm waiting on hold for 25 minutes to ask a pharmacist a question.once I picked a script.no label on it.if your in the cvs window you wait so long that now there's people behind you and you cannot back out.most people don't shop at cvs but they used to use pharmacy now even that part of the store is at an all time low. Here's why the ceo a woman from Rhode Island refuses to hire more people and give them ins. And I'm sure the wages are very bad so there's things they could do.but while she's at the beach her attitude must be MAKE THEM WAIT it's better than hiring more people right! !.the stress level who are willing to work they are getting very bad attitudes from customers they are not the ones deserving of an attitude.I'm still waiting on hold for a pharmacist to answer a question now its been 40 min on hold . So what will happen is I will risk the med question hang up and hope you can mix.. simply maddening stress and blood pressure rise for there customers it's very sad and I will be looking for another alternative .if there were other ratings under 1 I would use it!
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March 2023 by Mary A.
Outstanding service here. Quickly filled a prescription that had been unavailable at other stores. Courteous, efficient and responsive.
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February 2023 by Nina Goodall
Great pharmacy.
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January 2022 by Rick C.
This pharmacy has to deal with an enormous volume of customers. They seem to be working very hard and try to keep a positive attitude. They are doing the absolute best and I enjoy going to this location.
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January 2022 by clair raabe
The worst. Don’t bother making appointment they don’t keep them. Totally out of control. Not what anyone wants in a pharmacy.
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November 2021 by Claudia S.
I've been tested here 3 times. Each time I was here for more than 2 hours. The last time the person doing the testing took off before I was finished and I waited 15 minutes for him to return. That was on top of the 2 hours id already been waiting. People in the cars behind me were freaking out. Why don't they park a mobile unit in the parking lot? Poorly designed system
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December 2020 by Amanda K.
Don't get your COVID test done here if you have a choice. Have been waiting in my car for over 2 hours. Have gotten the same test done in Red Hook in 10 minutes.
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November 2020 by Chuck S.
Had an appointment today at 12:30 for a covid test. Showed up at 12:15. There were seven cars in front of me. It took about half an hour for each car. After two hours I was the third car when they lost power, shut down, and turned everyone away. Two hours of my life (I'm 74) that I have lost.
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October 2020 by Dawn B.
I have noticed lately,that you are always directed to use the self checkout and there are no cashiers in the front to help customers. This morning I was at cvs and a gentleman stop an employee. He asked if there was a cashier available to one of the employees. Her response was no, use the self checkout. He tried to explain to her that is doesn't use the self checkout and walked away. He set his items down and walked out. Very poor customer service.
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July 2020 by Molly S.
Sometimes understaffed but always 100 percent kind and professional. Have done and will do business here for years.