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February 2023 by Joyce A.
My checking account was the victim of Zelle fraud. Over the course of several days, a significant amount of money was taken from my account and sent unauthorized to people I do not know. I reported it to Chase and the police. Chase refuses to replace the money claiming that the transactions were made from an IP address with the same geographic location as mine. They don't want to hear about cyber fraud, the fact that I never used the account to make Zelle payments and they didn't conduct any significant investigation. The bank branch manager, "Ray", was of absolutely no help and claimed his hands were tied, which I know is not the truth because branch managers have discretion under a certain amount of money. "Ray" also told a bank representative who was trying to assist me not to answer any of my calls or talk to me. I would absolutely NOT do business with this bank! They don't care about their customers. Chase should be ashamed of how they conduct business with loyal customers.
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January 2019 by Jimmy O.
Very inviting bank. Clean inside. Lady that greets you when you walk in (probably the manager) very nice. Staff was very helpful. I was very happy to visit this branch I felt the need to write a review.
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December 2014 by Isa B.
I've been to this branch a few times for things like deposits, withdrawals, opening a credit card and recently to order currency and notify the branch of my international travel. A very nice gentleman at customer service (dark brown hair, young, Caucasian) quickly and efficiently took care of placing notifications on my credit card and directing me to the counter where I could order foreign currency. The currency arrived promptly and it was super easy. Each time I go go this branch, it's a pleasure. The staff is professional and quick and the place looks modern and welcoming.
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December 2014 by Jacqui M.
I opened an account here and was treated very well by the account managers. In general I have a good experience with Chase Bank. I haven't tried the online service, or atm yet.
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March 2014 by Joel H.
I generally never go inside the branch but use the outdoor ATM drive through. I am a Chase fan due to their customer service reps that I do use in Mineola, but this drive through is designed for a car no larger than a VW... It's time for a redo and bring some of these branches up to date... It's all about the infrastructure.
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June 2013 by Laura C.
The parking lot is god-awful but the staff are so so so nice! And there is a really cute banker in there... so it definitely made my visit more worthwhile. Thanks for taking care of me!