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February 2024 by Sarah
As of January 11th this year, I went to this pharmacy just to simply receive my prescription. However, both the woman and this older man behind the counter were giving my mother and I the run around about which insurance will cover the prescription, whether it be with my primary or, secondary insurance. Mind you, I have encountered another situation with this pharmacy where they told me, that I had to pay $1,000 some out of pocket for this certain medication...To be brief, these people and/or the health insurance companies just enjoy confusing the Hell out of their clients and just don't provide the clear and concise information we need to know about.My mother and I ended up finding out, that it is actually my primary, that was supposed to cover, along with the secondary and that I finally just had to pay $4.60 for my prescription. Can you believe all of this was over the reason this pharmacy doesn't accept bridge prescriptions and will only accept the full quantity of my medication? Moreover, just yesterday when I contacted them, the same woman, (I believe) tells me they don't want to provide my prescription just because it is a "controlled substance" and/or it is "too soon" for them to provide me it. It is honestly confusing/misleading, that the staff who work there don't explain to you in detail what the situation is when it comes to receiving your prescription...This is one of the reasons why I will be transitioning locations by March...
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February 2024 by Walle Colon
I have noticed that CVS has a policy in place to contact patients' insurance companies regarding prescription refill issues. However, I feel disappointed as it seems that this particular CVS store does not prioritize ensuring patients' access to their medications or actively collaborate with insurance providers to resolve refill-related issues, such as coverage restrictions or prior authorization requirements. This lack of effort from the store reflects poorly on the company's overall commitment to patient care, starting from the top at their headquarters. I believe it is essential for CVS to improve their approach, showing more empathy and humility when interacting with patients dealing with illness or disability.
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January 2024 by 777 777
The pharmacy sucks now. Seems like they got rid of all the old staff.seems like the drive thru is always closed.
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January 2024 by J C
Absolutely terrible pharmacy and customer service.
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January 2024 by Lola R.
This place is awful! Each month I get the same prescription and more often than not, they can't fill the whole prescription. Their drive-through is frequently closed for no reason at all so I'm told. Some of the staff can be quite rude, especially the female pharmacist. There is no organization or management at all causing this to be a very unreliable place to receive my life-saving medication's. Done! I think I'll also send an email to corporate to let them know why I'm leaving.
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December 2023 by Zenghost 13
The store was good, we ordered holiday cards there and it was ready quickly, the pictures were printed good and it was less expensive then online.
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November 2023 by Mike Stoll
This place is horrible. We went here for vaccine appointments for our family. The pharmacist we experienced was one of the most condescending, rude, and disrespectful people I have ever met in customer service. No communication, no apology for causing us inconvenience, no humanity or consideration for others whatsoever. I don't usually write bad reviews...this place and particularly the pharmacist deserve it and don't even deserve the one star they received. Go somewhere, anywhere else, so you can be treated like a human being.
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October 2023 by Lrh Hr
Pharmacy gets prescriptions at 10:32am, sends confirm email at 11:06am stating will be ready at 4:35pm. Never fill prescriptions, never tell customer. CUSTOMER goes to the store at 5:42pm where pharmacy staff is closing the gates and windows and telling waiting customers they are closed at 6pm, but continue closing. Store manager states “too bad I am only in charge of front of store.”I just got home from open heart surgery and those prescription were life or death and they laughed when my wife stated that.
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October 2023 by Meg V
CVS is the pharmacy that hates it's customers, especially the disabled ones. first, if your prescription says it's ready via the automated system, it's a lie. when you get there you'll have to wait at MINIMUM 30 minutes for them to do their jobs. the pharmacy manager Janine is front and center while people move at an absolute snails pace around her. they do not adhere to the store hours as listed, especially at the window. if you go to the window, they will tell you to come inside, and when you tell them you CAN'T WALK they will tell you too bad, go to another pharmacy! after forcing a disabled patient to walk inside while in excruciating pain just to get my asthma inhaler, they threatened me repeatedly and screamed at me to leave. they even encouraged other customers who were joining in on the verbal abuse and yelling like this was some kind of game and not my life. this pharmacy has repeatedly produced damaged inhalers that stop working halfway through being used and refuse to cooperate with my insurance to replace them. I will be reporting this pharmacy and Janine specifically to the state and I will also be filing a lawsuit for violating my rights as a disabled person.
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October 2023 by Derrick W.
Absolutely awful! Horribly understaffed! Doesn't matter what time of day you walk in here you will be standing for 20 minutes at the very least! I had deliveries from CVS specialty pharmacy. I get them once a month they lose them every time !you think you would learn after the first 3 to 4 times The procedure and not to lose the medicine. I've made three appointments for Covid vaccines. They've canceled all three when I got to the store they text me nonstop before hand to remind me of my appointment but nobody calls or texts me to let me know that the shot or the medicine is not available Till I get there. And they won't agree to give me a call when the medicine is available for sure, so I don't waste my time! CVS is greedy and they treat their patients like cattle. I don't blame the staff. It is clear they are overworked and not equipped to deal with the volume of customers They have .CVS as a corporation is just greedy and wants more and more money. They have no concern For the health or the well-being of their patients. If you can find a small mom and pop pharmacy, you might pay a little bit more but it will definitely be less aggravation and probably safer. I have also received the wrong medicine from CVS in the past.
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September 2023 by Matt P.
They often can't find my wife's prescription but the part I dislike even more is.... At the pharmacy, where there are LOTS of sick people, the credit card machines can't use the pen (they are taped to the counter) so you have to use your finger to sign your name on that nasty germ-ridden screen (not the using the pen is much better).I'm not a germaphobe by any stretch but this is unsanitary at best. Can you install contactless payment devices where you are literally servicing sick people please????
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September 2023 by Israel al
The pharmacy has the worst customer services I’ve ever experienced. The manager Matt is super rude and condescending. Literally came over to ask an employee not to take so long taking care of me and to just say no to what I was asking. He did this in my face!!! He is unbelievable rude and disrespectful. Needs to be removed from his spot, yoj can’t deal with people that are sick and need medication and have this terrible attitude. Will be reporting him to corporate as well.
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August 2023 by Cici Lin
Wait for 30 minutes about the phone and the employee seem to hang up on customers whenever they feel like it! 3 Times!!!! which I've never seen before! The attitude of the front desk staff at CVS Pharmacy is just SO AWFUL! Absolutely shocking! CVS is usually such a huge company. How could they possibly treat customers like this? I can't believe CVS Pharmacy would employ these types of lazy individuals who clearly have no interest in doing their jobs properly! Will never come back again!
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August 2023 by Vincent Zingone
They never answer the phone. Every time I call I’m on hold for 30 minutes. What’s worse is when my doctor sends a prescription in, the pharmacy doesn’t fill it until I call and ask them when it’s going to be ready. Currently I’ve been waiting 6 days for my medicine and can’t get through to anyone to get any information. This pharmacy is a joke
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August 2023 by john smith
Maybe the worst cvs in the country. Lines are always long. Rxs take forever. They tell you it’s ready and you show up and it’s not ready. Waited on drive thru for 30 minutes and they closed the window when we finally got there. They know they’re the only game in town and don’t give a damn about their customers. And we got to eat it because there are few alternatives.