Audi Mohegan Lake is known for its friendly, welcoming, and knowledgeable staff, with many customers noting the professionalism that distinguishes it from other dealerships. The experience is frequently described as amazing and not typical, with a transparent process that makes car buying a breeze and pleasant. The dealership strives to build long-term relationships through fully transparent actions, resulting in a high percentage of repeat purchasing loyalty. While the work done is consistently reported as good and customer service is great from start to finish, there have been occasional service lapses. One customer reported a long wait for their car after paying, followed by an inconvenience where the vehicle was not delivered to the front during heavy rain. However, the overall sentiment highlights courteous, professional, and informative interactions across sales and service, with many customers willing to travel farther specifically for this dealership's service and professionalism.
Had a recall , service as Oreo Stephen was wonderful and communicated very well with me .
November 2025
Amazing experience, not your typical dealer! From start to finish, our salesman Billy & his manager Anthony made our car buying purchase a breeze and super pleasant! Not only do I love my new car, I love this dealership!
November 2025
This is one Audi dealership where everyone is Friendly, welcoming, and knowledgeable. There are two Audi dealerships closer to my house, but this is the second time I’ve gone to Mohegan Lake for their professionalism.
