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December 2023 by Alexander Stevens
Had a very good buying experience. Jahaira was attentive, knowledgeable, and helped me get the deal on the Tiguan I wanted. Saki, fantastic general manager, listened to all of our requirements, and made sure that our terms were exactly what we needed. The car was ready very quickly, and they made sure that all the details were taken care of. A great buying experience I highly recommend this dealership and the folks there. I walked out of there with a new car and felt like I made new friends and that makes all the difference.
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December 2023 by Jennifer Arcara
Always a pleasure, from beginning to end, exceptional service.11.30.23: I just want to say a huge thank you to my salesperson Jahaira, Michael in Finance and Saki the General Manager of Mohegan Lake Volkswagen. All of you are absolutely amazing. Jahaira started by contacting me and starting everything to get me into my new 2024 Tiguan (which I'm head over heels for). She's personable, friendly, professional and goes out of her way to make sure you get the vehicle you want. Michael is also absolutely amazing, he makes sure to do whatever he can to get the best payment plans possible. Saki is also amazing and makes you feel welcome and is friendly and professional. Overall, I will highly recommend Mohegan Lake Volkswagen to anyone looking for a new vehicle. Thank you again everyone for everything!!
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November 2023 by Danny Gonzalez
I found a car on CarGurus that I was interested, JOSE RAMIREZ took care of me immediately walking into the dealership. We drove from Fort Drum NY which is a 5 hour drive to make a deal. He was straight forward, no gimmicks and explained everything to the best of his ability. I appreciated the fact that if he didn’t know he went to go get the correct answer and not try and feed me wrong information. It’s the little things! And he did that so I appreciated his effort for the sale. He also cleaned up and cleaned our current VW as a thank you for our business with him. Best salesman I have been with.?
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November 2023 by Cristofer Romero
Recently went in for a visit, I have been looking for a new car for awhile, I went in and I was met by this awesome employee her name was Karla, she showed me all cars didn’t hurry me one bit, she was very understanding she’s very informative of all cars was showing me so many and sat with me in all cars, telling me specifics of the cars. Let’s just say I’m happy with her. And extremely happy that I found my dream car! On top of that she did so much to get me an awesome price!!! I am extremely grateful for Karla and so happy with the work she does.
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November 2023 by Nicholas Wiesner
Exceeded my expectations. The staff was welcoming and attentive, addressing my concerns with expertise and efficiency. Their professionalism and dedication to customer satisfaction truly stood out, making it a top-notch experience. I highly recommend their services.
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November 2023 by Michael Sherman
Fantastic cars and top notch customer service. This dealership has excellent sales specialist's who clearly care for the customer and know everything about all of the cars that I was interested in as well as any general questions that are necessary when purchasing a vehicle. Thank you so much!
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November 2023 by Muir Kumph
VW has given their dealers a tough task: to update the ID.4 1st edition software with very little prior support. Given that, I'd say the most recent management at Mohegan Lake is doing a good job. I was warned to stay away from the battery update (for which there are no parts) - thanks Sim! They did manage to update the software after 4 days.
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October 2023 by Ian Archer
Brought a used CPO Volkswagen. The salesperson I worked with was great. I can’t say anything but good things.The issue was the car itself. Even though it was certified preowned and came at a premium cost. A cracked windshield was missed. I had to go back and forth with the manager before it was replaced. The car also had several small dings that were missed. It was overcast and raining when I looked at the car.I had to pay over $600 for painless dent removal. I asked the dealer if they could meet me halfway with the cost… but haven’t heard back.
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October 2023 by Earl G C.
Bought 2022 Tiguan new and had regular svc performed @ 10,000 & 20,000 miles. After the 20,000 oil change I noticed car started using oil, as much as a qt ever miles so brought back and staed my case and they changed oil again. now 30,000 same deal @ 33,700 down a qt. They claim that it stars in OWNERS manual that a VW can use a much as and up to a qt of oil every 1000 miles . Had I know I'd never have bought car. I found the svc writer who are wanna be mechanics to be obnoxious & rude. We're the customers. Ask for a free onwners manual before buying, yea right! Careful people. to VW my 1st and last
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October 2023 by Frank V.
Brought 2022 TAOS, car had rear brake issue they wouldn't honor extended warranty issued and WILL NOT FIX HEAD GASKET ISSUE under warranty. Three months of trying to get them to address coolant leak which was finally diagnosed as Head Gasket leak after 3 trips and alot of complaining..Serve Manager Basim Hanif rude, obnoxious and LIAR!When confronted came around his desk and had to be restrained by Audi Sales Staff on 9/30/23 at 1030am (check the video VW).Told VW SALES Manger Saki, his concern was fake and his promises of resolving the issue never happened.AVOID VW Mohegan Lake at all costs, they will do everything to sell you a car & do NOTHING to fix it afterwards. All they want to do is play ping pong and not help customers..
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October 2023 by Leigh V.
Terrible experience with the service department. Rude and threatening and refuse to return calls for engine issues under warranty. Shocking actually. Just go to VW White Plains and avoid issues.
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October 2023 by Beth Bryant
From the first phone call to Mohegan Lake Volkswagen with Saki, the General Manager, meeting Jose our Sales Specialist, to Michael in Finance, our experience for purchasing a new vehicle went from an F rating to an A+ rating.After searching for a month and a half, getting lied to and misled by two other dealerships, we were on guard with any dealership after that. We made the 1.5 hr trip to Mohegan Lake and the drive was worth it!Saki greeted us outside and made us feel welcomed. He was friendly, accommodating with hospitality, and gave us immediate attention with the car we came for.Michael is knowledgeable, professional, courteous, and thoughtful in his Finance expertise.They both followed through, kept their word, went out of their way to make our car buying easy, painless, enjoyable with their kind personalities, and made sure that we did not have to make sacrifices.*Final comments : Mohegan Lake Volkswagen first impression was friendly on the phone and in person. The customer service with my car buying was top notch. The last impression with our car purchase was completely satisfied! 9.27.23Thank you to Saki, Jose, and Michael from my Family trio. We will refer to Mohegan Lake Volkswagen and share our experience to family and friends .. and we have many of both!*PS of course we love our car!
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October 2023 by Edgar Rodriguez
Best experience at any dealership I’ve had! Walked in and was greeted by Jose from the start I knew he would make this process very easy and smooth. The whole time Jose kept me in the loop of things and kept me very optimistic about getting the vehicle I wanted. I would recommend not only Jose but the dealership to anyone who’s looking to get into a new car. Once again a huge thanks to Jose and the whole staff for making this the best experience!
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October 2023 by sell dedushaj
Overall a great experience buying my first car. Staff were more like friends than salesman, not trying to just sell you a car. Jose in particular is the best! Very professional, knowledgeable and kind. Jose went through every hoop to ensure the process while buying my new car was nothing but smooth.
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October 2023 by John D.
We were interested in a 40th Anniversary edition GTi. There are not many available. Even though their website price was about $2,000 above MSRP, September 30th we drove 3 and a half hours to their dealership. After the salesperson explained all features and went over the vehicle, we went for a test drive. The salesman rode along and told us where to drive. He took us on a very straight flat, slightly congested road with no curves or hills. We made a U turn then drove back the same way. I don't think we went over 35mph. This was a total waste of time! The salesman then shows us the cost breakdown. Suddenly they surprise us and tell us they're adding $10,000.00 surcharge to the already above MSRP.Website said nothing about this! Then drove 3 and a half hrs back home.