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July 2023 by Google user
The worse customer service. I won't give his name. Please ensure you go to a true Corporate Verizon store, not Cellular Sales store or a store that's not a corporate Verizon store . Ask up front, check them out. The sales rep was not forthcoming, not honest, did not explain in detail what I was buying, what the terms and conditions were, what my true costs would be on my bill, only wanted to make a sale because they weren't at all busy. The sales reps were outside smoking or talking on their phone. I believe because as an older woman they could BS me. I had to call Verizon for details and explanation of what I was told.Don't buy anything from this store.
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May 2023 by Harry Ward
Very good service all the way around, actually is the best experience in a Verizon store ,staff was the best. Would recommend to all.
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March 2023 by Fred S
Avi has been my sales rep for many years and every transaction we've had has been awesome. I hope you appreciate his talents and tremendous service.Daril was assisting Avi this young man has unbelievable experience and been kind to me especially being a senior citizen. You're lucky to have him.
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March 2023 by Jessica Vecchio
Had the best service here! Daril, avi and saaim all stayed late helping me with my iphone. Best Verizon store I've ever been to!
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August 2022 by Zony Osullivan
I switched my cellular service to Verizon from Sprint/T-Mobile. Sprint/T-Mobile messed up my number and they don’t want to release my old phone number and they kept us, me and Verizon employees on the phone for 3 hours. Verizon employees are patiently on the phone with them while helping customers. They worked as a team. All of them used their personal phone and switching each one of them while holding on the line with Sprint/T-Mobile and helping customers at the same time. What a Team! Great Job Verizon! It’s worth switching with you guys, thank you ????
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August 2022 by Ellen Warren
We came to the Verizon store on Main Street to trade in 3 phones. We were meet by Chris and Saaim.They were extremely pleasant and patient as they explained the process and the new terms. While one phone transfer didn't go smooth, they assured me that if we gave it sometime, it would go through. Sure enough, all transfers were complete. If at anytime I need service, I will not hesitate to see Chris or Saamin again. They are very professional in their work.
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July 2022 by Teresa Morelli
I only go to the Mohegan Lake t mobile opposite CVS. Professional, knowledgeable and polite
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June 2022 by Samantha Rady
The best Verizon store in the area! I had to upgrade my iphone, so they ordered the phone with the larger memory in gold for me in advance. I stopped in this super convenient and clean location and it took less than an hour for the purchase and transfer of files to the new phone. Chris, Reed and Avi were all so nice and helpful. Thank you!
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May 2022 by Meghan Ward
Mona was absolutely amazing. She was friendly and helped me more than anyone at Verizon customer service, She went above and beyond. Thanks for your help Mona! Definitely appreciate her!
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March 2022 by Roxanne Meens
Like most people I hate going to Verizon wireless for help with my cell service.It was a breath of fresh air to walk into Mohegan Lake store in Shop rite shopping center.All associates recognized my presence.Michael quickly began helping me resolve my SIM card issue. He helped me transfer data to my new phone even though I didn’t purchase it there.Michael patiently answered my questions and reviewed my account and recommended new plan options based on my needs today.I will definitely be returning in the future for all my service needs.I would strongly recommend this store to anyone who has Verizon. Thank you!
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November 2021 by Claudia Hidalgo
Incredible! We entered the Mohegan lake branch and no one greeted us, no one attended to us or said to wait a while. They ignored us and we left. They lost 2 customers to change of company
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July 2021 by Arlene B
Both techs were Very helpful and courteous. They fixed my problem and helped me with my plan.
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April 2021 by Katie Francis
The service at this store is outstanding!! Mike C and Marc J were very helpful!
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January 2021 by Brian Brown
Friendly, knowledgeable, covid safe. In and out with no issues.
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October 2020 by Cristofer Romero
Just visited, was helped colored woman don’t remember here name. Attitude was disgusting. Wasn’t very helpful. Was returning a phone didn’t try to look me up on the system, proceeded to tell me that there is an inventory change then sends me to go to the corporate Verizon store, once there told me to go back because I bought it there. I come back this time looks me up on the system proceeds to tell me I’m unable to return. Told me my only option was to sell the phone to someone else or give to a family member. Won’t be coming here again. Will let friends and family about this store. Very disappointed. Saturday’s October 15 around 5 pm.
