Internet Service Providers near Monroe, NY

“We searched for where Santana Jackson was working - Because he was so helpful the last time we bought phones - we finally found him in Monroe NYHe was so helpful and knowledgeable and patience with us - We would never buy phones from anyone else”

“According to an associate I heard that they provide Excellent service and are an outstanding company. Speed and reliability are always there as long as you don't need to stream a show on more than one TV at the same time. Any provider can experience outages due to adverse weather conditions, motor vehicle accidents with utility poles, however, it is the rare company that actually communicates with their subscribers that separates them from the others. Unfortunately, the only communications are strictly limited to the company name. On April 6, 2021 when it was alleged that a happy employee cut the cables in Monroe, NY at 03:45 am the only information that was able to be extracted from Technical Support Repair representatives all day was that 457 customers lost internet service and 4 technicians were splicing the cables back together. When contacted throughout the day no one in any of the third world offshore countries that provide support for Frontier Communications was able to provide an Estimated Time of Resolution or how long it takes for a technician to repair service for one customer or how many customers' service was restored at any time when contacted throughout the day. There were actually representatives that weren't even aware of the major outage. Due to the Global Pandemic many people are forced to work from home and were dead in the water all day long. What is ironic is that Frontier Communication recently started to increase their internet monthly rates by $6.99 on phased basis so they don't lose all of their subscribers at once for an Internet Infrastructure Surcharge. They probably should have paid their technicians more so their subscribers wouldn't have lost a days pay, generated additional data storage billing by using their smartphones as wifi hotspots if they were able to do that. If you have other options, consider them.”

“The gentleman helping my mom and I out today was professional and cordial despite being the only staff member onsite and having multiple customers to help at once. Excellent customer service and well worth the visit ?”

“I can't say enough good things about the lovely women at the Greenwood Lake location. I made several phone calls to the help desk and and spent two hours on the phone. Theresa, Dawn and Haley were able to fix my problem in under an hour. I was so happy I wanted to bake them cookie! They were very, very helpful, polite and professional. Thank you!!”