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May 2025 by Refaul Katz
Stay away
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May 2025 by ari katz
Long waiting line's
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May 2025 by Mordechai Gutman
Bad customer service… have some issues im trying to deal with, no one would care to help me.
STAY AWAY!!!!
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April 2025 by Red Mountain
Branch didn't complete the new account setup properly and the account was placed on hold and funds frozen. Incompetent bank.
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March 2025 by Muhammad iqbal mirza
Good service great people
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August 2024 by Global Ecommerce
Terrible Experience After 5 Years of Loyalty
I’ve been a KeyBank customer for almost 5 years, doing everything electronically without ever stepping foot in a branch. Unfortunately, the first time I had an issue, I had no choice but to visit a branch in person. My experience at the Monsey, NY branch was nothing short of a nightmare.
Every time I called the branch, I received different answers from different employees. The direct KeyBank customer service was even worse—unhelpful and frustrating. My funds were held up for a month, and all my requests for resolving the issue were either ignored or ridiculed. When I mentioned a specific resolution that someone from the branch had suggested, I was mocked and told that I made it up.
When I finally went into the Monsey branch, the branch manager pretended to be knowledgeable but ended up on hold with KeyBank for over 45 minutes, only to have them change their stance yet again. My issue was never resolved, and the entire interaction was unprofessional and a waste of time.
I’m closing all my accounts with KeyBank and strongly advise others to do the same. After this experience, it’s clear that they don’t value their customers.
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December 2023 by shulem ungar
Nice and good ?
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July 2023 by Gregory Wynn 2nd
All in all I googled the closest key bank to me and gps brought me to this location. When I went in one personal banker that sat to closest to the door was very pleasant and helpful. I was informed that I may have had to have an appointment for what I was looking to do. The personal banker that sat further from the door offered to speak to a manager to see if I could be attended to. Unknowingly the first personal banker went to check on the same thing for me 5-7 minutes later. The first banker never came back to update me anything.The branch manager allowed me to come to his office where I presented all of my legal and legit documents. Articles of incorporationNew Jersey state ID 3 business credit cards and debit cards and my social security card. The branch manager studied each item as if what was in question was the authenticity of each document down to flipping my social security card over back and fourth.I was met with a string of questions like what makes me want to bank with key bank opposed to a bank closer to me and what specific products I want. After we spoke he then proceeded to say he can’t open my account today but to come back tomorrow because he thought I only wanted to see him to ask him about products which he never gave me any info on anyway.Alot of this seems normal but it would only be normal if this was an automated system. The energy I received was more than the normal vet a customer. I didn’t go to the bank in a suit and tie but I wasn’t dressed inappropriately. I truly feel because I was an African American male opening a business account I was profiled. To have to present 4-5 forms of ID and to continue to be questioned what else do you have is not normal.I don’t think the company in all is like this but I do feel I picked the wrong location and it’s sad because it shouldn’t be this way at all.
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March 2022 by Tony Estevez (EL DANDY)
the worst bank in the world 2 weeks ago I opened a blessed account and my debit card did not arrive and I am calling and they do not have anyone who speaks Spanish
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March 2022 by Tony Estevez
the worst bank in the world 2 weeks ago I opened a blessed account and my debit card did not arrive and I am calling and they do not have anyone who speaks Spanish
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February 2022 by Sorene Meus
The two encounters I’ve had with Marie V have been extraordinarily. She is very kind , patient , joyful, relatable & very helpful! This is the best experience I’ve ever had as a banking customer !
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October 2021 by Dina Fogel
Great customer service.... The tellers always greet with a smile.
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August 2021 by Dina Gross
Great customer service.... The tellers always greet with a smile.
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April 2021 by J.M. Gold (Big fitzafutzer)
It's more then 2 years not banking there, no customer service at all
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November 2020 by david moshe deutsch
Extremely slow service.
