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September 2023 by James Corgan
If I could give them no stars I would. Do not take your car here. I brought my Jeep in for inspection and they said it failed because my front brakes were metal to metal, my battery was too old, there was no oil in my engine and my wipers chattered. The only thing that relates to the inspection are the brakes. Everything was a lie. They tried to take advantage of my wife who brought the car in.I told them not to do the brakes because I do them and I would take the car back and do them myself. Miraculously the brakes were all of a sudden ok for inspection. I told the that I never experienced any chatter on my wipers and I thought they were fine. No streaking and the blades were completely intact. Then Lisa says if I buy new wipers from them and a couple of quarts of oil they would pass inspection on the car. When I refused to pay their ransom they said come get your car and we are failing it because of broken wipers. They are completely DISHONEST! They also told me the air filter was clogged. I just got it home to check the air filter and of course it is not clogged. There were actually a couple of small leaves in the bottom but the filter was in good shape. They actually never even looked at the air filter because the bolt that holds it in was rusted shut. No way it rusted in the 20 minutes it took me to get home. They are DISHONEST! These people are actually trying to steal your money with lies about parts that don’t need to be replaced. They are liars and DISHONEST. It is DISGUSTING. Now I will take it to my local shop at home and it will pass inspection.I will be filing a complaint with the NYS DMV. Do not take your car here. They are liars and DISHONEST.UPDATE: Two days later I took my Jeep to another inspection shop and they passed the car with no changes made to my car. They were confused about the fact my car was failed by B&B. B&B are dishonest. They will make up problems with your car to take your hard earned money.
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August 2023 by Rebecca Roiphe
DO NOT BRING YOUR CAR HERE. They charged me for 8 hours of service for an inspection. They did $2,000 of work without asking me if I wanted it done. They kept telling me they would get my car back that day and then ended up keeping it for 3 days and when they told me it would be ready they made me wait another hour.Service: General repairs & maintenance
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August 2023 by James C.
After my wife brought our Jeep for Inspection, my wife got a call from Lisa at B&B Auto Service.My wife called me and said that Lisa had called her and told her all these things that weresupposedly wrong with our Jeep. My wife asked me to call Lisa and deal with her knowingherself that there was nothing wrong with the Jeep. I was told by Lisa on the phone that thebrakes were metal to metal, my engine had no oil, my air cleaner was "clogged" and my wipers"chattered". She then asked me if I wanted them to do all the repairs. I told her no because Itake care of my own cars and knew none of that to be true. I also told Lisa that the enginehaving no oil and the clogged air filter had nothing to do with the inspection and had not askedthem to be checked. I also told her I never once heard my wipers "chatter" and that unless thewipers were coming apart or streaking that they were safe to pass. I told her I would come getmy car and I would replace the brakes myself and everything wrong with the car. I even wentout to purchase the wipers in case I was wrong about them. Lisa said she would call me back.When she called back the brakes were miraculously able to pass inspection and that they werenot "metal to metal"! She then told us that if we bought the wipers and a couple of quarts of oilfrom them that they would pass the car. She was basically holding us ransom with the car andneeded to make money off of us and get their pound of flesh. We asked her how much thatwould be and she said she would ask the mechanic how much and call us back. She calledback hours later in the afternoon and said the mechanic was too busy and to come and pick upour car and that they would not pass it for inspection. I went down to get my car because therewas no way I was going to let this dishonest shop take advantage of me anymore. When shegave me the receipt the only reason it failed was for "Broken Wipers". I told her I had newwipers in my son's car who was waiting for me. She said no and to sign the receipt and give her$37. I again told her that the wipers on the car were not broken and to show me. She refusedto show me how they were broken. I then asked to speak to the mechanic and she refused thatrequest as well. She said to give her the $37 and she would give me my keys. So I gave her my$37 and she handed me the keys and receipt and walked in the office and locked the door.When I got home I checked the oil and it was down a quart. I then checked the air filter and tomy surprise the bolt holding the air intake tube that must be removed to check the air cleanerwas rusted to the nut. How could the bolt rust to the nut in twelve hours? I used somepenetrating oil on the bolt and eventually removed the bolt. I checked the air cleaner and to mysurprise again it was slightly dirty but absolutely not clogged. They just made up things thatwere wrong with my Jeep to get money out of me. This shop is extremely dishonest. I can'timage the amount of people who are unaware of the functions of their cars are unscrupulouslytaken advantage of by these people. After a quick Google search of this shop I found anextraordinary amount of bad reviews of this shop trying to rip customers off. I brought it to another place to get the inspection and it passed with the same working wipers that B&B "failed". These people are dishonest and liars. Its all about greed and nothing more.
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July 2023 by Thomas M.
Owner may be going through some personal difficulties. my 2nd car was their for 2 mos and each time when I tried to get a status update he would yell at me. Finally took car back after threatening legal action - paid $300 for nothing. Kind of sad as he seemed to want to do the right thing but had lost control.
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July 2023 by Delbert F.
Beware of major price gouging and scamming. If you absolutely have to use this location, make sure to get a written quote first
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July 2023 by Missy Hargraves
Lisa was great in getting me help with my tire issue ASAP!They are friendly, honest, and quick!!Services: Auto windshield repair
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July 2023 by Brinks Picks
I was stuck with nowhere to get a replacement tire in Sag Harbor and this place was nice enough to price gouge me! What a wonderful way to do business! Normally a new tire on my car cost $550 and this scumbag charged me $990! This is why people in this business get a bad reputation! The good part is he was able to get my very hard to get tire in a few hours! Oh he also claimed the job took 2 hours which of course was added to the bill. Stay clear of this operation at all costs!
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July 2023 by Daniel Skarka
Excellent customer service. Thank you Lisa for always going above and beyond to help me.. even without an appointment. And thanks to Bobby and the crew.
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July 2023 by Steve Abrams
This review is going to sound like I’m Bobby’s cousin as I wish I could give it 6 stars. It all started on a Sunday when I got two flat tires at the same time. While waiting for AAA I was searching for a local garage that could fix the car as the AAA garages were all too far away. I stumbled upon B&B but the site said closed on Sunday so I left a message hoping to get a call back Monday morning. But what happened was I was called back in 10 min by Bobby who then checked in with me all day on his day off to make sure I was ok. The car was eventually picked up and dropped there and first thing Mon Bobby was on it! Trying to track down two tires on the day when all the dealerships are closed turned into quite an adventure but after I told him I needed to be back in the city to take my elderly father to the dr he went into overdrive, made it his number one priority and got me back on the road that day!I will forever remember the care and competency with which his team took care of me not to mention I also got to meet his cool dog!Service: Tires
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June 2023 by Nick Maracz
We had some auto issues the week of our wedding and Lisa and crew were absolute professionals and saved the day(s)! They took care of our issues and made our visiting family feel special with their kind and attentive service. Thanks to Lisa we only use BB and tell our friends and family about them. Thanks for being the best!
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June 2023 by Jeremy Hinman
Lisa and crew are great - I was in a bind and they took care of a totally flat tire in 10 minutes. And charged me the least they possibly could. Thanks all! Hopefully I don’t have to see you again, but if I do, I know I’m in good hands!
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June 2023 by Matthew Grimm
Total scammers. Got something stuck in my tire. Wanted to make sure I didn't have a leak. Brought it in 20 minutes worth of work.... But 45 minutes later and $130 no leak in my tire. Like I said total scammers.
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May 2023 by Bill J.
They'll sell you down the river for a buck. Don't trust them or believe anything they say. I saw a Jaguar for sale on Craiglist. Talked to Kenney on the phone sunday. It's supposedly his personal car but he is selling it through his business at B&B Automotive Solutions. Since it was a sunday, there were no auto shops to take it to for inspections. I told him I could come up sunday anyway to look at it and put down a deposit until monday when I'd then come back to have it inspected by a mechanic. I mentioned that live about 2 hours away so that would mean 8 hours of total driving. He told me no need to drive up sunday, no need for a deposit, that he would hold it for me and monday morning would be fine for me to come up. Later he texted me that he would be out of town monday or longer so no one can look at the car until he got back (maybe on wednesday). I texted him tuesday to ask if wednesday would work for him. He informed me that he/B&B had already agreed to accept a wire transfer from an out of state buyer of the car. No prior contact to me even though he told me I would get the first crack at it. I told him I would definitely buy it as long as it checks out with no major issues - and that if I don't then he can sell it to the out of state buyer. He told me business-wise he had to take the money rather than letting me see it and have it inspected first. Super dishonest, immoral, and greedy (money talks an scum walks). It's funny, because several months earlier B&B had a Jaguar for sale, I called them just before I took the 2 hour drive to see it and they told me that it was available. When I got there, they said one of the employees decided to buy (or keep) the car. I said you just told me that it was available so I took a day off work to drive up to buy it. They just said whoever told me that was wrong! I should have known better than to trust anyone connected to B&B a second time. Do you really want to deal with a business that puts their greed for money above honoring their word to a customer? That's the definition of a dishonest person and a scam business. Last thing Kenny said was that he'd find me another Jaguar- LOL. Fooled me twice already. Two strikes they're out in my book. Bill Joerg
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April 2023 by mike avery
I had a nail in one tire and dropped off the car for a patch/repair, they found another tire with a bubble and it needed to be replaced. All said and done they did the work quickly, professionally and I was finished and had my car back within a few hours of dropping it off, without a previous appointment. Appreciate the service.Service: Tires
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February 2023 by Sydney Atkin
Great auto shop! Bobby truly cares about his customers and their safety when driving. I use them for everything from oil changes and inspections to flats and tire rotations. I recommend this shop to my family and friends. Thank you Bobby & Lisa for always making it a smooth and speedy process!