-
October 2023 by Ryan Stern
BEWARE: DOES NOT ACCEPT RETURNSI purchased a pump for an exercise ball. The pump was cheaply made and overpriced $15 vs $5 for something similar on Amazon. I figured I could return it if it didn’t work.The next day after I struggled 30 minutes attempting to inflate my exercise ball I tried to return the pump.The store would not refund me, accused me of returning the item after I had gotten use from it, reiterated the pump worked, and treated me with disrespect saying I was lucky to even get store credit (the owners wife)I have never been treated so poorly at an establishment and will never walk in here again.
-
August 2023 by Kalbaugh Family
For good reason, this has been a Montauk staple since I can remember. Was here this morning with my daughter and was reminded of why so many of us treasure Montauk. There are good people, like the store's owner, who keep Montauk together as a community.About the store. First, it sells the most fun things of any store on Long Island. Second, it has the best bargains in Montauk. Third, everything it sells is nice and high quality. The friendly reception is the icing on top!
-
August 2023 by Debbie Orr
I read reviews that said this store had the worst customer service. I have to say I absolutely disagree. I sent an email to them on a Sunday evening and not only received an email response, I received a phone call within the hour. I was extremely impressed with their prompt response!
-
July 2023 by Victoria Graham
Great spot to pick up toys for the beach and pool! Huge selection of Montauk gifts and apparel
-
June 2023 by Cole von Richthofen
We got surfboard rentals here and had no issues. They were happy to provide us with cardboard and straps to fasten the boards to the roof of my car. It was $45 for a board rental for the day, and we brought our own wetsuits but I believe they rent those as well.This doesn't appear to be the most hardcore surf shop in the area, but it is open the earliest which is helpful for getting out for the best waves early.
-
June 2023 by Rebekah Newman
For bike rentals: a tandem bike is pictured but they do not rent them. The bikes we rented were pretty solid but needed a bit of maintenance. I had a really hard time reaching the lowest gear on my bike and I did end up losing my chain at one point. Subtracting a star for black fingers! Haha
-
June 2023 by Cari R.
I have never left a review before BUT I'm calling out the rudest, worst place I have ever been. Rented E-bikes for a promised 4 hr min rental. Bike lost power after 3 hrs- upon return NO courtesy at all. In fact owner blasted us out of the store. DO NOT a sponsor this A**H*** in any way shape or form. All cheap shit!!!!
-
December 2022 by Yvonne Bill
I bought a really cheap quality swim suit at this place because I had forgotten my suit and had to meet my son at a friend's home. Even though the suit was just pieces from suits and incomplete and was probably worth maybe $10-20 they asked for $59 but when I paid they didn't give a receipt and I wasn't asked to sign anything. They charged my credit card $596.74 and I've been trying to call to fix this and I do not get calls back and I have disputed the charge but it reappeared on my card. I believe this is deliberate fraud and I imagine they target distracted tourists whenever possible and overcharge them and because they don't use signatures or give receipts - no one notices until their credit card has been charged. I had a terrible feeling when I was there that it wasn't a safe place and I was mortified by how overpriced the unbelievably low quality merchandise was but I was late, distracted and in a hurry and decided to buy the suit and of course, I got scammed. DO NOT GO TO THIS PLACE. It is corrupt and the products are extremely low quality and horribly overpriced (even before the scamming happens.)
-
October 2022 by Josiah O
My friend and I rented electric mopeds from here. The attendant was very kind and covered the basics of the vehicle in under 3 mins. I had the time of my life riding the moped down Route 27. Highly recommended
-
September 2022 by Kenneth T.
My girlfriend and I stopped in here because we thought it would be cute to get sweatshirts or hoodies while we were on vacation. We stopped in a few different places and thought that the price for the quality was not good. We came in here before heading back to our resort and glad we did, we ended up buying a couple of things that we enjoy a lot and the prices were great as well.
-
July 2022 by Alec Polsley
Asked the manager on the phone the most basic question and it was the worst and the most unhelpful attitude I’ve ever heard from a manager. Made us not even go.
-
June 2022 by peter mchalugin
I heard decent things about this shop and arriving into the store it seemed good enough but the atmosphere and attitude of the employees really made me feel targeted. I walk in there and immediately being stalked by employees who wouldn't let me look around a bit before deciding what to buy! They follow you constantly and make you feel like a criminal in a meager attempt to get you to buy something.I also saw one of the supervisors freak out for the smallest reason. I don't know who the boss is but customer service does not mean to stalk and make the customer feel so uncomfortable they buy something out of guilt. Tell your employees to stop talking customers! I almost bumped into someone because they literally was so close to me it they kicked the back of my heels by accident. Never coming back
-
April 2022 by Jacob cherry
One of the worst shopping experiences I had in recent memory. I was in town visiting and I stopped by and from the very start I felt very disturbed. The other low reviews mention how they are stalked by the employees and that happened to me. I told one of the customers I was just browsing and even after that I was constantly followed almost to the point where we bumped into each other. This is very eerie and uncomfortable and especially as a minority I felt like that was intentional.I heard what I assume the owner yelling incoherently in the background making everyone nervous around him too.
-
February 2022 by Nina Gilden
I saw a hoodie on their website in youth size so I called to see if it could be made in adult. Jill picked up the phone and was so great. She helped me custom make it perfect for my boyfriend and he is so pleased! It came out perfect. Jill spent the time going over how I wanted the placement of the text and which type of lettering I wanted. She cared just as much as I did about the project. Not only this but the hoodie was ready the next day and shipped out. I received it the very next day. It's perfect! Thank you Montauk Surf & Sports and thank you Jill!
-
December 2021 by joy toney
Nice selection.
