-
October 2023 by Diane D.
Easy from start to finish. Very helpful over the phone. Driver who dropped off truck was helpful and informative. The only problem was two missing pins to secure the partition which I was able to supply. I needed a you tube to see how the partition went up. Delivery was made without an issue. What a great service!
-
October 2022 by Starr Mann
Professionals from start to finish! If you don't mind doing the heavy lifting this is the way to go! You also need to know how to pack and stack, boxes need to be full, and heavy boxes on the bottom! any damage is on you! Unless they crash the truck!! We had taken extra insurance with our homeowners policy pre trip pretty cheap. I think their (upacK) insurance coverage is limited. Great service, great business plan, No complaints.
-
October 2022 by Jill T.
I used U-Pack trailer to move from New York to California and it was such a great option. I was impressed with their communication and process. They had great ideas (timing) and were flexible (to the point at which they could be) in a slight change in my schedule. The drivers who came to drop off and pick up, literally coast to coast, were friendly and professional. Both of my locations weren't ideal in that one had low wires and the other a condominium complex, but both drivers were awesome. I would be careful or thoughtful in the packing process. I hired movers on both ends and maybe my packers weren't the most experienced on packing a trailer. That is where I would be cautionary and diligent. It is a trailer. Nothing fancy. Packing blankets are a must. Sturdy boxes a must. Straps or cords a must. My stuff made it but it was in a precarious position when we opened trailer. The driver said "I've seen worse". Nothing was permanently damaged but some stuff a little more worn than when it started. Again, that was a packing issue NOT a U-Pack issue. I will definitely use U-Pack again.
-
July 2022 by ESMIRNA RAMIREZ
U-pack was the most economical way to go for my move from NY to Fl. They were on time and friendly over the phone and in person. The process is easy to book and Pay for their service. Trucks are clean and they give you ample time to pack the truck and unload the truck. I would definitely use them again if needed.
-
June 2022 by slimz nakisaki
I chose U-pack for my move from New York to Florida cause they had the most reasonable price. The process was easy n the drivers were friendly n helpful.
-
June 2022 by Lisa B
Pretty good food!
-
September 2021 by Ellen Zachos
From one end of the country to the other, the service we received from ABF was stellar. In PA, the driver was an ace, backing our container into a difficult situation. The trip across country was quicker than anticipated, and when the NM driver had a mechanical issue with his tractor, ABF found a replacement driver to deliver our container just a few hours late. Every call I made, whether to one of the local depots or to the central office was handled professionally and all of my questions were answered. I wish more service companies were this well run. I hope I never have to move again, but if I do, it will be with ABF.
-
April 2021 by Brian H.
From the customer service at the call centers, to the super friendly drivers who dropped off and picked up our trailer, these guys were awesome. Super nice, flexible, and great customer care. I def recommend.
-
April 2021 by Marci Hanners
The employees at the Montgomery Terminal were friendly, accommodating and made the load in as easy as possible. Pod left and arrived on time. Extremely happy with the experience!
-
January 2021 by Pamela L.
We moved from Newburgh NY to South Florida and from the very first call inquiring about their service to the very last pick up of an empty relo cube this company was never short of superior. There are so many things to say about their impeccable service but the best is how friendly each distribution center was and how everyone stayed in contact through the whole process. Top notch company!!
-
January 2021 by Randy Stroup
The service was fantastic and the drivers in both New York and Missouri were very nice and helpful.. Especially in New York, my daughter is unfamiliar with these things and the drivers were very kind and helpful to her. The driver here in Missouri unloaded both pods in snow and rain. He was able to fit the pods in a convenient area for unloading. I am completely impressed and will definitely recommend U-Pack to anybody. Again the drivers in New York and Missouri were just great. I have been a dispatcher for a trucking company, and I would be proud of the way these drivers performed. Thank you so much from all of my family.
-
January 2021 by mickey ruggiero
trailer container arrived and remove promptly at both destinations all dealt with were courteous as a kid had moving experience which came in handy
-
December 2020 by Suzanne Hesse
This is 100% the way to go. I had troubles with a different company and ended up canceling, I was in a bind and ended up stumbling upon U Pack last minute. Seriously SO good. Made moving painless. They dropped the trailer when they said they would, picked it up on time, delivered it to my new home so fast, answered every phone call, gave me continual updates as well as an online tracking feature which seemed very accurate. I don’t plan to move again anytime soon, but if I do
-
November 2020 by Local R.
I was skeptical at first because I booked months out and theres always mixed moving stories you read but im SO HAPPY and relieved we went with upack. We saved a lot of money vs other companies i checked and had the freedom to pack how and when we wanted. I did my part and they did theirs. I followed their moving guide to a tee and all went smoothly. I called one business day before i wanted our trailer dropped off and they came and the ABF Truck driver who came was so helpful, he gave us all the info and tips we needed to know even helped us pull the ramp out which yes is heavy. We were able to load everything freely and were even lucky that they let us use these metal bars already in trailer to further secure our items. We called the day before we wanted it picked up and they came to pick it up the next day; we had trouble with our locks that didn't fit but both U-Pack and ABF helped to rectify the problem and even credited us for the locks. U-Pack billed us the amount as promised no haggling no surprises and that's really what I care about. We were also happily surprised when we opened our trailer at the new destination to find everything in one piece and as we placed it. They gave us sufficient time to unload everything and we really have no actual complaints the only thing would just be the anxiousness of waiting for our trailer to arrive and leave but they are busy company so it's understandable. I highly recommend and we'll use again should we move in the future! That is as long as they stick with ABF as their trucking vendor.
-
October 2020 by Bob Lee
Everything.. We had scheculed Uhaul 26. They cancelled a day before our truck was to. be picked up. They over booked and we were left with nothing. Csllef Black. It was the best thing that could if happened. Thank You
