Coach USA Short Line provides a reliable bus service between Monticello and Port Authority, with comfortable buses and helpful drivers. Many passengers appreciate the convenience of purchasing tickets online, especially for early morning trips, as the ticket office opens later in the day. The station in Monticello, located near the DMV, features a large waiting area with bathrooms, vending machines, and seating, although it has limited hours. While the buses are generally clean, riders often mention that they can be noisy, and the air conditioning is frequently too cold. Timeliness is another concern, with some buses arriving late at both pick-up and drop-off points. Despite these issues, Coach USA Short Line remains a practical option for those traveling to and from NYC, especially since it is a central location for picking up friends arriving from the city. Overall, the service is seen as a dependable choice, albeit with a few areas needing improvement.
