Thompson Home Depot in Monticello, NY, is dedicated to helping customers with a wide range of home improvement projects. The store offers a diverse selection of tools, appliances, outdoor furniture, building materials, and gardening supplies. Customers appreciate the knowledgeable staff, who provide expert advice and support for both DIY enthusiasts and professionals. For instance, a customer praised an employee named Dave in the millwork department for taking the time to find repair parts for a 20-year-old purchase. While many reviews highlight the positive interactions with staff, some customers have noted areas for improvement. One customer appreciated the help from a Milwaukee tools representative, Justin, even though he was not directly associated with their brand. However, another customer encountered issues related to product availability, such as a missing battery charger for a DeWalt drill and confusion over a sale on trees in the garden center, which required additional time and clarification. Overall, Thompson Home Depot is well-stocked and aims to meet customers' needs, although there is room for improvement in customer service efficiency and communication regarding product availability. Despite some challenges, the store works to ensure customer satisfaction and addresses issues when they arise.
Staff was very helpful loading my purchase into my vehicle. The cashier went out of her way to get the information to register my purchase for warranty.
April 2026
We shopped in the store on April 24th in the afternoon. The associate, Griffin, was very helpful in finding what we needed. He answered our questions and and honestly admitted when we asked something beyond his knowledge.
March 2026
Karla and Clayton went out of their way to help us and make sure we got the right dryer belt replacement. So kind, helpful, and determined!
