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December 2023 by Travis Steimle
Had to get a door window replacement in my car. Got technician Steven, he was very communicative and professional. Even though the situation was a major inconvenience Safelite made it easy. Thank you Steven!
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October 2023 by Kevin
Chris at Safelite in Monticello was simply outstanding! He maintained constant communication, even during a slight delivery delay. He worked incredibly fast to install the new windshield, and to top it off, my car was vacuumed before returning. I wholeheartedly recommend the Safelite in Monticello
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July 2023 by Andy Olivieri
They took my car in fast. They told me it would be an hour in a half and that exactly what it was
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May 2023 by 85laurenjanelle
Had an excellent experience today. The facility was clean, the technician Chris explained everything and was done quickly. Added bonus my carpets were vacuumed. I’m very happy I choose Safelite!!!
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March 2023 by Shane Schroeder
Jason was the absolute best guy came and did the job within a hr no issues deff recommend him again
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February 2023 by Jennifer Rader
Not sure there are even any other options in the area, but Carl is on top of everything and the employees work fast. They probably don't get the recognition they deserve, but the 5 times I have needed glass replacement I have been incredibly happy. Thanks guys! Probably see you again soon. -the red Honda element
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January 2023 by Ari (Ash)
Great place excellent service!Was there today with my Honda Pilot, the front desk was really nice and technician did a real professional job!
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January 2023 by Laura M. Avelino
Thank you for your rapid service. The technician Carmine, was extremely courteous and professional. Highly recommend Safelite!
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December 2022 by R Cunningham
A trailer truck launched a rock at our windshield. We called Safelite. They came to our house, fixed the crack and our insurance paid for it.. The service man was wonderful. Polite and understanding. Safelite is the best. Thank you Safelite. ?
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October 2022 by Carol Sproul
I was very happy with Safelite. Communications were great. I knew when the tech would show up and what he looked like beforehand. The new windshield was installed in just under an hour in my driveway.
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October 2022 by hector rodriguez
Great job, fast service, and very Kind.
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September 2022 by Tracy Irwin
The manager at the Monticello Safelite put the wrong windshield in my car because of the heads up display. When I told him the heads up display wasn't working correctly, he insisted that there was no other windshield for my car. Carl (the manager) made me feel stupid and said the issue had nothing to do with the windshield. I called my insurance to complain and they put me in contact with warranty who got me an appointment with Middletown. They were amazing, they ordered the correct windshield which fixed the problem. DO NOT EVER TAKE YOUR CAR TO MONTICELLO. They are rude and they also never plugged in the sensor for the automatic windshield wipers so that didn't work either. Monticello should be shut down and manager should be either retrained or fired.
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September 2022 by Jay (Ash)
Great place excellent service!Was there today with my Honda Pilot, the front desk was really nice and technician did a real professional job!
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August 2022 by Aaron (Ash)
Great place excellent service!Was there today with my Honda Pilot, the front desk was really nice and technician did a real professional job!
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August 2022 by Tracy Hasbrouck Irwin
The manager at this location put the wrong windshield in my car and when I pointed out the issue with my heads up display, he made me feel stupid and told me I was wrong. Middletown put the CORRECT WINDSHIELD in my car and the issue has been corrected. DO NOT EVER TAKE YOUR CAR TO MONTICELLO SAFELITE, GO TO MIDDLETOWN. I was treated like crap in Monticello and would never recommend them to anyone. They also never plugged the sensor in for the automatic windshield wipers so that didn't work either.