-
December 2023 by Google user
Bruna service was exceptionally friendly. The purchase was smooth from start to finish. No hidden fees. I gave 4 stars instead of 5 because I received less than I expected for my trade in and they added a 2% sales commission fee, otherwise service was great.
-
November 2023 by Doug Sarnoff
Dana, Octavio, and Yonell are the best!My experience at the BMW Service Dept. was excellent from start to finish. Thanks to all of you!!
-
November 2023 by Melissa Moffat
Staff were friendly and accommodating. I had my car back in less than 24 hours!
-
November 2023 by Stacey Youell
Wonderful experience with Billy at Darcars Mt Kisco. Got the car we wanted, were shown all the features and the handover process couldn’t have been more perfect. Truly the best BMW experience we’ve had to date.
-
October 2023 by Richard K
Chy in the service department was amazing. He helped us deal with an ongoing warranty issue and got everything resolved! Highly recommend!!!
-
October 2023 by Jason K.
Had an appt to look at and/order a new car. Arrived on time, because that's respectful, and waited 45 minutes watching associates just standing around. Walked out and went to a different bmw dealer in Westchester and ended up ordering an even more expensive car that day lol. Time is money. I give them credit for calling weekly to apologize, but them trash talking other dealers saying they will lie about my allocation and more importantly wasting my time is my biggest pet peeve and you lost out on the easiest sale of the year. Do better next time.
-
October 2023 by Kenneth C.
Made an early appointment for an oil change thinking they wouldn't be backed up and I could get out of there quickly. Sowed il at 8:20 - got my car back 2.5 hours later. The Representative was nice enough but I have no idea why it took 2.5 hours when I was the only customer there. An hour later there were only two of us in the waiting room. They did give me an estimate of over $7,000 for item they discovered in their exhaustive diagnosis. Perhaps that's why after two hours I asked what the status is and was told they needed 10 more minutes (which was really 35 - 40 minutes. Nothing too terrible - but next time rather than waiting 2.5 hours I will be going elsewhere.
-
October 2023 by Michael Briggs
Impossible to deal with. I dealt with Enrik in regards to a possible purchase of a car that they have that I was interested in. I tried to do this over the phone as I am 2 1/2 hours away from the dealer. He was responsive in regards to my questions and everything was going well until I requested more information on pricing on the car and possible trade in. In the end they would not budge on the price of there car which it is what it is, I get it. But to low ball me on my cars trade in value by over $10k under blue book value is ridiculous and insulting. I then still tried to work with them and asked for a breakdown of some numbers they gave me and or provide me with a out the door price without my trade-in and they in return have now ghosted me. No problem i will spend my money somewhere else. I make it a rule to not do business with businesses that make it tough to do business with them. Anyone reading this take note that there is a good reason why their Google rating is only a 3.9, it means they are not focused on their customers and it is difficult to do business with them. It's a management issue they need to address. Buyer be ware. Don't fall for their "Our Market is competitive" line when they low ball your trade in.
-
October 2023 by Jimmy Peacock
Had a great service experience with Christian Sanjurjo. My BMW i4 M50 sunroof was making a creaking noise and he took the extra time to ride with me to make sure the noise was properly diagnosed and test drove it after the repair was done to assure me the sound was fixed.
-
October 2023 by Pele Edwards
Billy is an excellent salesman. He is professional, courteous, and guided us to the best possible car without any pressure! This is my second BMW and he is my salesman going forward.
-
September 2023 by Tira P.
My service advisor, Christian Sanjurjo, went above and beyond during my visit. I went to get my X3 serviced (engine oil light was on, sensor issues, electrical issues, squeaking brakes, to name a few things) and Christian helped determine what was included in my extended coverage. He also made sure I left with a loaner vehicle even though I was told by the front desk that none were available. I also forgot to take my car seat out of my vehicle and Christian ran out to retrieve it. Seriously, he ran out twice after two lookalike X3s leaving the service drive and eventually got my car seat back. I have been seeing Christian the last few times over the last couple years and will continue to do so; he is the best!My car took a couple days to fix but it came back with no issues and Christian confirmed that all work was covered under my plan at no cost. My loaner vehicle worked like a charm, too. Thanks Darcars BMW of Mt. Kisco!
-
August 2023 by Daniel Fontana
I had an excellent experience doing warranty work thanks to my service advisor Christian Sanjurjo. Christian was very knowledgeable regarding the SULEV and some of the issues my car was having. The advisor was able to quickly resolve all the problems in a timely manor and communicated well throughout the process. I highly recommend having service done here.
-
August 2023 by Drew Aaron
Billy was very helpful and amazing to work with. Very genuine. Not rushed. Took his time. Very fair deal and we will definitely be repeat customers with him. Thank you!
-
July 2023 by Santiago R.
some of the practice use by the sales team are unfair for the average consumer. althought I was not force to signed, the way the contract was introduce to me was as fallow, my trade was a 2022 vehicle value at other dealers for 64K plus tax credit, they said they value the vehicle at 61500 but they are giving me the tax credit which is not true, tax credit is from the State not the dealer. they rush me to signed all the documents including insurance before signing the actual contract. at the time of signing the agreement loan, the loan representive state ( it was really hard to get you approved but we did it through JP Morgan but the require you to buy BMW guarantee, It took my payment from $780 to $1050. I refuse and they said the only way I could get the loan was to buy the guarantee. I called the bank the next day. a representative from the bank said ( THIS IS NOT TRUE, THEY FORCE YOU TO BUY THE GUARANTEE )
-
May 2023 by Bill D'Eletto
BMW of Mt Kisco recently serviced my car. & far exceeded my expectations with their detailed service explanation, loaner car, service follow up & complete repair. Christian was my service advisor and was highly professional & most helpful.I was pleased with BMW Mt Kisco service and would not hesitate to use them again
