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March 2024 by Charlene Meier
Just a quick shout out for a job well done! I purchased a few things online from an auction house nearby and had the Mt. Kisco store pick up my items and then package and subsequently, ship them to me. One of the items was a 15 inch tall porcelain figure that was very valuable. These folks went above and beyond wrapping and then re-enforcing that wrapping with bubble wrap the figurine. Everything arrived today in pristine order. Thank you for caring about what you do!
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January 2024 by Linda Burns Herman
Best UPS store I have ever used in all the places we have lived. The owners are friendly, knowledgeable and helpful. It is so nice to be welcomed with a smile vs feeling like a criminal when returning items. Thank you!!
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December 2023 by Rachel Barbakoff
I recently had an incredibly positive experience at the UPS Store in Mt Kisco, NY, and I feel compelled to share it. As a small business owner, I often rely on external services for various needs, but the assistance I received from AJ and Rachel, the store owners, was truly outstanding.We were faced with a critical, last-minute printing project for work – the kind that could make or break an important presentation. The stakes were high, and we needed more than just a printing service; we needed a partner who would understand the urgency and importance of the task at hand.From the moment I approached them with my project, their commitment to excellence was evident. AJ, in particular, went above and beyond to ensure that our project was not just completed, but perfect! He exhibited remarkable patience and professionalism, staying on the phone with me as I made last-minute edits to the document. His keen eye for detail and relentless pursuit of quality made a significant difference in the final product.The level of personal investment and genuine care that AJ and Rachel put into their service is a rare find in today's fast-paced business environment. They are not just owners of a UPS Store; they are invaluable partners to their clients, offering support that goes well beyond the call of duty.I highly recommend the UPS Store in Mt Kisco, NY!! They will be doing all of our business printing from here on out! Thank you, AJ and Rachel, for your exceptional service and for being such a vital part of our small business's success!
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December 2023 by Infiniti Bowie
My mom and I were just there today, and we did not expect such wonderful and friendly service! After years of dreading this location due to horrid and rude management from previous owners, the new owner AJ completely did a 360 with this store, prompting me and my mom to definitely return again! Also, love the blue uniforms as it brings such a lively and friendly aura to the store and its employees. Know AJ and his wife Rachel recently took ownership a few months ago, so hoping this positive review will help with the previous negatives ones that the poor new owners will have to deal with based on the old owners’ horrible behavior. Can’t wait to return for all shipping needs thanks to AJ + Rachel!
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October 2023 by N N Erbesh
New owners have completely turned this store around. Super friendly and efficient. Ignore reviews that are more than a few months old. It's a totally different store now.
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October 2023 by A M
The most incredibly helpful staff.I had an internationally bound package, and the receiver had a difficult time figuring out customs/how to receive their package. There were many phone calls to customs, back-and-forth between domestic UPS and their international arm, etc. In short, it was a logistical nightmare.The employees at UPS Mount Kisco were tireless, and worked so hard working with corporate and their international partners to ensure that the package arrived. They likely spent close to five hours on the phone, on my behalf.This store has definitely earned my loyalty. Deeply impressed and grateful!
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October 2023 by Frankie Carpenito Jay
The store is always clean and neat even when they have a ton of boxes. Every singleEmployee i’ve worked with (3 or 4 of them) has been extremely informative, patient, and just all around extremely friendly. I dont think i have ever reviewed a company before but this store and its employees absolutely deserve the praise.
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October 2023 by Bill Henley
⭐️⭐️⭐️⭐️⭐️I recently had the pleasure of working with Rachel and her team at the UPS store in Mount Kisco for shipping an online purchase to me in Pennsylvania. From start to finish, the service was impeccable.I purchased this vintage item from a seller near Mount Kisco and wanted to make sure it was packaged securely for shipping. After reaching out to Rachel, she made the entire process seamless. I even arranged for a Lyft driver to drop off the item at their store. They were very accommodating, ensuring the package was up to UPS standards.Rachel was extremely proactive with her communication. She informed me of every step they took, from the packaging to the shipping charges. They went above and beyond by double-checking the packaging and making sure I was notified via email for tracking and shipping alerts.I was especially impressed by the speed of their service. My package arrived the very next day in perfect condition, which is a testament to the care and attention they give to their customers' needs.If you’re in or around Mount Kisco and have any shipping needs, I can’t recommend Rachel and her team at this UPS store highly enough. Their professionalism, efficiency, and superb customer service make them stand out.Thank you, Rachel and team, for a job extremely well done!
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October 2023 by Anna Wolfe
This place was great!! Reviews were poor, but that is under previous ownership. I needed a notary, so went in after calling. They were friendly, helpful and efficient!! I commented on the reviews, and they said they had only owned it a couple of months. I definitely recommend!!
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October 2023 by Pat Schalm
The new owners are courteous, professional, timely and personable. How refreshing to be greeted in a friendly manor and afford great service as well! Thanks and CHEERS to the new owners!
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August 2023 by Kati R.
Always busy... Thankfully much faster than it used to be. 3 employees were working, so didn't have to wait too long as one of them was taking prepaid packages.
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July 2023 by Anthony Bozeat
New ownership is night and day compared to how it was before. It’s nice to see more familyOwned small businesses. AJ and Rachel are a delight. Glad I gave this store another chance and was pleasantly surprised.
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July 2023 by Gigi D
Since this store is under new management, it’s such a better experience! Everyone is so friendly and they really care about their customers needs! They are fully staffed now and I would highly recommend!
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July 2023 by Sam S.
Being talked down to and slow read the Amazon instructions seam to be this stores policy. The problem solving of the team at this branch is explaining how wrong you are and "you should call Amazon" While I'm still in the store the employees continue with their passive aggressive comments about the situation. This is the worst UPS store in the country as far as customer service and communication. Maybe this is the best this town can do.A transaction that takes 5min ended up taking an hour. Really awful service
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June 2023 by Gary Torre
Let The Shipper Beware! Purchased an item at an auction. This store was a "suggested" shipper. Purchased a rock for $20. Used UPS shipping site to estimate shipping cost (not packing or pickup) using Simple Rate (I ship several times a week using UPS either from or to me) of $18.15. The estimate from this store for pickup, packing and shipping a +/- 5-8 lb rock was $78.91! $10 pickup. Ok, I will pay pickup. BUT, this store is a recommended shipper and this was shortly after the auction. Probably picking up a multitude of items at $10 each. And, while I understand that there's vehicle, employee time, insurance, gas over a distance of 1.8 miles from store to auctioneer...if there's 20 items that is $200. If 50, $500. +$20 to PACK an 8" diameter, 4 1/4" high rock. ULine top of the line boxes of a size that would accept the rock are under $2. You cannot use air bags or bubble wrap for packing because the rock would pop them. So crumpled newspaper or packing paper. And yes, again, employee pay. Maybe 15 minutes max, based on past experience. But here's the kicker. The $18.15 shipping is off the internet. If you HAVE a UPS account, there can be savings up to 50%! Obviously...it's a UPS store. They wanted to charge about $45 for UPS shipping. I donated the item back to the Benefit Shop to resell. Meaning that the Zuni fetish carver I was gifting it to will have to buy material for 3-4 fetish he could sell. Sad...
