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November 2023 by Joe Del Toro
I bought my windows and doors here years ago. Recently, with wear & tear, a piece of door hardware broke. I called them, and, without batting an eye, they were able to replace the part and give me precise instructions on how to repair the hardware. Very responsive and super helpful, saving me me the hassle and cost of having to call a repairman.
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September 2023 by Jim Pinto
I recently needed service to a Jeld Wen entry door and had brought this to the attention of my salesman. He immediately contacted the Window Rama customer service group and they had Brosco, the supplier that finished the firer-glass door for Jeld Wen, and within 3 weeks the dorr was refinished in place. Thank you for making my 1 year old entry door like new again.
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April 2023 by Dan Guyder
Fantastic customer service at WindowRama (Mt. Kisco). I had a broken "lock actuator" in the internal locking mechanism of my Andersen 400 Series Door. WindowRama understood immediately what the solution was. I asked if I could order the part and the helpful team member handed me the exact part from a samples inventory, no charge to me! That's great service that keeps the faith in Andersen products, great job WindowRama! Will definitely come back as we are in need of some replacement doors.
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April 2023 by Steven D'Agustino
We had to replace some glass sash inserts for our screen porch. Unfortunately, the manufacturer went out of business just a few days before we went to WindowRama to place the order. Zack was determined to help and called around to a bunch of dealers. Two weeks later we are enjoying our porch! Zach is so knowledgeable! He also patiently explained how to measure to make sure we ordered the right sizes. We also have a beautiful front door from WindowRama. Can't recommend highly enough!
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February 2023 by Dennis Adorno
John was etremly helpful when placing my order of interior doors,Thanks John, I will do my future ordering with you.
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November 2022 by Richard B.
A terrible company to do business with . They don't answer the phone , when you leave a message they never call back . They order the wrong item , when it comes in wrong they blame it on a typo ? You mean you ordered it wrong ! Mistakes are common ! Merchandise gets delivered damaged from rough handling , and their answer oh it's a installation problem ! They always blame the installer, when hardware is missing , merchandise is dented , screens don't fit the windows , because someone in the factory measured wrong and never checked figment ! Again that's a installer problem ! Always blame the customer! Be smart ,never buy anything from this company. Always bad service , bad attitude, never answer the phone , when you talk to different sales people you get different prices on the same item ! A very sloppy company , and they deserve no star rating .
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October 2022 by Lucas Isola
When working on a gut remodel, one is bound to need numerous quote revisions and clarifying questions. I could not be more pleased with the service I received from John. At a time of very high demand, John sent back answers and updated quotes as soon as possible. The final ordering and verification process went just as smoothly. Definitely a good partner for windows and doors.
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January 2022 by Jeremy J.
I hired these guys this past summer to replace several doors and windows in my home. I had to wait several months for the materials to come in, which is to be expected in this age of supply chain disruption. The work didn't take place until September. While most of the work they did is okay, they didn't get it done in the projected time frame, and in fact, they've never fully finished the job. For example, one side of a retractable screen door works, and the other doesn't, due to a part they failed to install. I've contacted them many, many times, trying to get an update on when they'll actually finish, and here we are in January, with no update and no plan. The managers are unresponsive to inquiries, and the company seems to have no commitment to quality work or customer satisfaction. I'm very disappointed and would not use them again.
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October 2021 by Lily kosarin
Terrible! Terrible ! Customer service , the sales person gives you no answer after 8 weeks of waiting for a window. We have gotten no info or real reason why the window is coming in late.
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October 2021 by Mark Tenesaca
These guys are very professional and will get the job done. I highly recommend anyone to purchase off these guys.
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October 2021 by marc weiler
So! I grew up in the era of windowrama and gardenstate stucco advertising on black and white and color television. The crew at the Bedford Hills site made me feel as if I were living in 1970's suburbia in dealing with me as a person in today's fractured interpersonal communication and decision making scripts. From Linda through Carl, the chocolate crackers of the oreo filling comprised of super duper craftsmen, our relationship made long term by the pandemic was mutually beneficial. The windows look and work like they belong in my 210 year old farmhouse.
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October 2021 by Fred A
Called to schedule an estimate with Windowrama and had to wait several weeks only for them to cancel it 2 days before it was to happen. Not a good way to do business! 3 solid weeks wasted waiting for them.
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October 2021 by Rachel Grandwetter
I rarely write any reviews but my positive experience working with John Lombardo at WindowRama is worth writing about. John walked my husband and me through the window shopping process as this was our first time buying new windows for our house. We are never quick to make a decision and John was patient with us - never made us feel rushed or that he was pushing a sale. We communicated with him in person, via email and over the telephone. Each time we spoke, he answered all of our questions - never seeming bothered by the many questions we posed. He also agreed to speak with both our architect and contractor to make sure all the specs were accurate before placing our order. It was a pleasure working with him. In the store, John was very respectful of COVID protocols wearing a mask at all times. There are hand sanitizer stations throughout the store as well. I definitely suggest going to the Mt. Kisco store and asking for John! We will certainly go back there again when we go through our next round of window replacement. - Rachel G
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May 2021 by Rachel G.
I rarely write any reviews but my positive experience working with John Lombardo at WindowRama is worth writing about. John walked my husband and me through the window shopping process as this was our first time buying new windows for our house. We are never quick to make a decision and John was patient with us - never made us feel rushed or that he was pushing a sale. We communicated with him in person, via email and over the telephone. Each time we spoke, he answered all of our questions - never seeming bothered by the many questions we posed. He also agreed to speak with both our architect and contractor to make sure all the specs were accurate before placing our order. It was a pleasure working with him. In the store, John was very respectful of COVID protocols wearing a mask at all times. There are hand sanitizer stations throughout the store as well. I definitely suggest going to the Mt. Kisco store and asking for John! We will certainly go back there again when we go through our next round of window replacement. - Rachel G
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October 2020 by Bart Linder
Great food if you are looking to blow your diet