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March 2024 by Traveling Lady Railfan
Very good. Easy location to find. Close to Letchworth state park. Check in was friendly. Room as clean with no problems or missing/ broken items. There was an exercise room and an indoor pool/hot tub. Bathtub had lots of hot water (much hotter than the hot tub) and our sleep was quiet. Breakfast was included. A clean, serviceable room with lots of tables. Topped up and attended. Choices included coffee/tea/hot choc/juice/milk, hot/cold cereal, scrambled eggs, bacon, sausage, waffles (etc). On a regular weekday in March 2024 our room was about $100 after taxes
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March 2024 by Maryam Tehrani
Clean and
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March 2024 by Jaclyn Ponticello
Wasn't there
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March 2024 by Lina Fletcher
RACIST!!! RACIST!!! RACIST!!!! I don't throw that word around lightly!! But I had thee worst experience in my life at a Hotel. Where Customer Service is a Big point of the job and dealing different people and different backgrounds and should be treated the same, well I wasn't. My sister, her 3 months old son, her 6 year old daughter and I stayed here 3 times and have spent up to $1000 with the company. To as a result of a bunch of charges on my card for no reason at all when I tried to find out why I was being charged for something that should have never of been charged to my card. The manager kicked me and my and her 2 kids out and said well I got my money I don't care what you try to do. He was so mean and nasty to me and he backed up his employee who I explained to him was charging me out of retaliation for going telling someone how she treated me. It was just so horrible and I had to sit there and explain to my 6 year old niece that some people don't like Auntie bc of what color she is. She was so scared thinking that the "mean man" was going to find us and have the cops take us away. There's so much more but I just want people to be aware of what they are doing and how people are getting mistreated at this Hotel. I get upset all over again just thinking about it.
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March 2024 by Julie Vito
NO STARS! NO STARS! This place was ABSOLUTELY HORRIBLE! The worst customer service ever! They charged $200 for something we did not do and kicked me and my kids out because I disputed it! They are dirty and They are racist , that gave my sister all sorts of problems and was RUDE!Says it’s pet friendly but lied and it’s not but told the cops that they called on us that they aren’t pet friendly. YES CALLED THE COPS ON A MOTHER AND A COLORED WOMAN A 6 YEAR OLD AND 3 MONTH OLD!!! SCARED MY KIDS! This is the worst place ever, and still took my money. DO NOT STAY HERE, especially with kids! Worst experience I have ever had!
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February 2024 by Malik Saab
Awesome people. Big cool rooms with jacuzzis in a few of the king rooms. I came in the early ams Tuesday one night and they let me stay till Wednesday’s checkout time!
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February 2024 by Angela Medcalf
Rooms: No 2 bed suites. Stopped here for the night bc of bad weather. Traveling with my daughter to UR. No 2 bed suites ruined the stay unfortunatelyWalkability: Dollar store right next door. That was handy.
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January 2024 by Jay Fizzle
We spent Christmas here in Mt Morris to be close to family and opted to stay at CI&S. Place was nice. Comfy clean rooms. Can’t tell you anything about Breakfast or Pool bc we used neither one. Definitely will come back. I think we were like the only ones here and literally had the whole place to ourselves which was a real cool experience. If you’re a Letchworth Park enthusiast. This is the place to stay. The main entrance is literally right here. The only downfall to staying in Mt Morris is it’s lacking a nice place to eat which are slim pickings.Food & drinks: Restaurants in Mt Morris are not here. That’s a major pitfall
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November 2023 by Greta LeBeau
We stayed at this hotel the end of September 2023. We really enjoyed it, we wanted to hike letchworth. We got a jacuzzi room. Everything was very clean!But we will never stay here again. They hit us with a $200 smoking fee without an email or notification to warn us on our banking. We were accused of smoking pot. I called and asked how can we prove we didnt. They have no policy in place for checking whether we are innocent or whether maybe an employee or someone went in there later. We are very disturbed that they can just access our money for such a large extra charge.
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November 2023 by Lenny
Great customer service, the desk took us in at 2:30am. Breakfast was included and is delicious: sausage, eggs, fresh waffles, and more.
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November 2023 by Heather Hall
A comfy stay, good breakfast and good accessibility to the Lechworth Park, with enough restaurants within a reasonable distance to choose from.
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November 2023 by Diane Gangloff
Very nice room and hot tub pool was nice but could of been a bit warmer breakfast is
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November 2023 by Dakotax610
Great place to stay when visiting Letchworth State Park.
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October 2023 by Stefania Ferranti
Great location for visiting Leitchworth State Park, spacious room and bathroom. Good sweet and savory breakfast included in the price.We only stayed one night but the area is very beautiful. Not far from Niagara Falls.Great location for visiting Leitchworth State Park, spacious room and bathroom. Good sweet and savory breakfast included in the price.We only stayed one night but the area is very beautiful. Not far from Niagara Falls.
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October 2023 by Justin Giardini
Very nice hotel. Location is ok no convenience stores close by. Nice hotel though.
