-
February 2025 by Laura S
It really stings when you are waiting 10 minutes to get to the drive through atm because someone is at the teller that is conviently in front of the drive through atm. Then You find out when you pull up to it that the atm is down. This happens way to frequently. Very frustrating. Why do they have the atm after a teller. The atm should be in a different lane.
-
January 2025 by Je “Luulop” Lo
The worst customer service i have experience in my life. This bank should rehire their employees or just preferably have robots working. At least they will have respect when talking to their customers.
-
May 2024 by Carlos Mañas
Crazy waiting times, … changing bank to CapitalOne
-
November 2023 by Chris D.
Waiting 40 minutes to get something notarized. There are 4 other people waiting. There is absolutely no sense of urgency by any of the workers. The two people who can do notary have been working with the same customers since I arrived. What banking process takes that long? Manager just left and went home.
-
October 2023 by Melissa Cake
Everyone there is very friendly & helpful & I'm always greeted with a genuine smile. I know sometimes there can be a wait for that has nothing to do with an issue on THEIR part such as being understaffed or anything. Everyone's banking needs are different & I'm glad they're not rushing people just to get through a line faster. That shows great customer care & service.
-
July 2023 by Paul L
Enjoyed banking for the first time, Adam, Jary and Cody were, pleasant and knowledgeable. Zero wait time. They solved different problems quickly. All these reviewers complaining about their precious time, need to start living in reality or move to a less crowded area.
-
March 2023 by Vee Tee
Every time I go to this bank I’m waiting more than 20 minutes. It’s faster to just drive to Rocky Point. Much better service there.
-
December 2022 by Vanessa Quitoni
Hopeless customer support! I don't recommend to anyone.
-
August 2022 by Antonio B.
Took over $150 in fees without telling me anything. When I went to confront them to be reimbursed, they said they could only give me 1/3 of the money stolen from my account by their grubby hands. America's most convenient bank, my a***
-
June 2022 by Debbie Dezba
Terrible service!! 1 teller working the drive up & lobby. Long line in the lobby. Been waiting a long time!!!
-
March 2022 by Dominique Guadagno
Always an excessive wait period. Not enough staffing. Very inconvenient.
-
February 2022 by Darrin T.
Nope, Nope and Nope. Don't waste your time here. Like everything else when they first arrived on Long Island they were good. Extended hours, easy access, no fee accounts and competitive rates. Now they have had a few years to dig their heels in and are charging fees for everything. I have had enough of paying them to take my money time to move on.
-
December 2021 by Crystal H
Took 3 hours on what I had to do but we did it and I'm very thankful for them
-
August 2021 by Ryan M
Always so nice and helpful
-
July 2021 by Ryan B
Always so nice and helpful
