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September 2025 by Martin Schaefer
Warning Do not go to this UPS store!!!!. Went there to ship personnel items to CA. The customer service was worse than poor. Would not pack the box or seal it in our presence so we could confirm the laptop and personnel items were properly packed and sealed. Charge was $195.00. The personnel there should be replaced with people who care. We got so upset we had the shipping canceled and left to another UPS store where strangely the total was $148.00.
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September 2025 by hector Velazquez
Where do I begin. By looking at the reviews prior to mine , I can see why there are so many negative reviews. However, probably the most uncomfortable experience I’ve ever encountered. There needs to be an accountability held. Why is it that I have to except a package that’s literally been destroyed, And then to be told it’s unexpectedly to return the same package as is ? Someone please explain this to me. This store could not. They wanted to charge me a repackage fee. I refused to except that. I asked for the supervisor, and was told that the supervisor was not present. I demanded that we then call someone who can justify the fee. After a going round and round , finally the assistant manager called the supervisor. I asked how is the supervisor going to determine whether on not what we are arguing about is excessive or justified. I was then told they can look at the package from a security camera within the store. After the assistant manager called from the rear of the store , out of my site , I was then told , we’ll take your address and phone number , so if the driver refuses to take the package, they would call me. ( for what , to discuss the situation again). This has to be the most frustrating and ridiculous situation I’ve had to encounter on a situation that clearly is not the cause of the customer, but the cause of either the drivers or the supervisors that handled the drivers and dispatching. Now I don’t blame the workers them selves at the store , I point the fingers to policy and management.
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August 2025 by Sinan Ates
Jared was nice and was available immediately to notarize a document for me.
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August 2025 by Wayne Williams
If it's fast and efficient service that you need for shipping, printing and numerous business needs, this is the place !
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June 2025 by Linda Padula
The staff are friendly and always helpful.
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May 2025 by christine Sanzere
The worst they want to charge you for a little tape even if it's not necessary they are not friendly at all hate it here I only go if I have no other Choice they want to make things hard on people the manger should train the workers on how to treat the customers if I could give it zero stars I would
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April 2025 by mickey hoffman
Friendly and good service
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March 2025 by Carole Starr
Whenever I drop packages off to be sent, each and every UPS employee has always been helpful and friendly.
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February 2025 by Laurie Miller
They listened to my shipping concerns.
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February 2025 by DJ Mike
Love this UPS Store. Local, convenient, clean, and always ready. Wait times are not long at all.
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February 2025 by Toni Gladysz
Jared in the Mt.Sinai store is very cordial and super helpful. He has helped me on a few occasions.
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February 2025 by Zain Imran
Today for the last time i walked into this ups store to return my wife’s phone. Online i chose this ups because 1. it was close to me 2. it was advertised i can return my wife’s phone without printing out the barcode, that i could just have it on my phone and return it appropriately. When i told the young lady working today my plan she quickly dismissed me saying that i specifically needed too print it out myself. i tried explaining to her how it was advertised that i ddint need to print anything out but she quickly kept cutting me off making me unable to explain to her. i tried asking her to attempt to scan because ive gone to other ups’s (specifically selden and stony brook [which are 100x times better then this one i might add]) and they never had an issue scanning my phone. the issue here is how the employee handled the situation not even attempting to scan the barcode, being rude to me (while other stores are less hostile). the reason i’m writing this review is to warn other customers because truth be told the owner is just going to generate a response to review using AI giving me a corporate email as he’s done w the 1000 other negative reviews. STAY AWAY!
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January 2025 by xriotingpacifist
The manager, Michael, really went out of his way to help us notarize some documents successfully despite some unique circumstances. He was extremely professional and really went the extra mile.
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December 2024 by Gravity Sucks Reviews
Earlier last week I tried to return a pair of sneakers that were in a box and ready to go like I have returned things 100 other times but today the guy at the counter refused to let me ship if I didn’t purchase a new box. There was no reason for me to I will not be returning to this location again I went down to selden and they shipped it without hesitation. AVOID MOUNT Store
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December 2024 by Kevin Lewicki
I tried to return something I was given for Christmas it was in a box and ready to go back but the clerk at the counter refused to let me send it until I purchased a new box! Unacceptable their just trying to pad their revenue after the holidays I will never USE THIS PLACE AGAIN I WORK AT THE POST OFFICE AROUND THE CORNER AND FOR THE NEXT 30 years I will make sure no one ever gos here again! Terrible customer service and now my code to ship is no good so I can’t return my items!
