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February 2024 by tara new
It was such an amazing experience working with Yadira. She was going above and beyond in helping me solve my problem.
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January 2024 by Mercedes Escobar
The location is a very convenient place with good parking and acess . The staff are pretty nice and helpful however I didn’t like that 5 months into having my storage at this location I was informed my rate would increase by 30$ and when I questioned why they said because that happens . Never have I had a storage unit and within less than a year or 6 months my rate randomly change that usually happens with in a year or so. Also around the holidays I forgot to pay my bill one time and my lock was cut off my unit and I was charged and threatened for my stuff to be auctioned for being 30 days late . I feel that is a bit insane for one month ! Especially around the holidays ‘ I would deff say take your money elsewhere , something’s just don’t make sense at this location with changing prices whenever they feel like and auctioning items over 30-40 days of being late
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December 2023 by Goat Man
Came into the office to see if they had a specific box I was looking for but unfortunately they did not have it but I will say both of the workers that was inside the office gave me the best customer service the minute I walked inside that office had to write a review because I was surprised.
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October 2023 by DancingStar Books
I do not think it is possible to have worse management for a facility and the only reason I remain a customer is for my own convenience. Aside from the fact that the employee turnaround would leave your head spinning (says a lot about management) it appears that the person who oversees this facility is over her head (on the Regional Management side). Where do I begin? There are six carts for storage movement. At one point, the carts started to disappear. The facility has cameras so this should have been easily identified and remedied, but it wasn't. The solution for this facility was to penalize other customers by locking up the carts in a storage unit leaving no one with access to them when the office was closed but storage access was provided. Why would you provide access to storage but leave customers without carts? Well the answer is simple . If you were competent you would not. There is regular dumping at this place , which they finally started charging people for , but at one point an uncovered mattress sat in the lobby for over a week and when an employee was advised that this was against city code because of a bed bug issue; her response was , " Did you see bed bugs ?" Could you get more vacuous? I literally had to call the Dept of Health. Then the outside door handle ( the doors are code accessed doors ) was broken, Management did not replace the door handle with the excuse " We do not need a handle " . The oh so competent management didnt think to themselves , " well gee what if the doors failed to open - how would the customers open the door ? A big DUH ! I literally had to call the fire department who had to recommend to these brainiacs to put a handle on the door. Lastly, the facility has bathrooms that are accessible during office hours . The womens bathroom door is broken so it automatically locks and you have to call the office to get the door opened for you when it should be readily accessible. The rocket scientists who work for this place - wont fix the door handle - again claiming its not necessary. I WOULD HIGHLY RECOMMEND GOING TO A DIFFERENT STORAGE PLACE !!!
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August 2023 by lucia desriviere
Helpful and informative and friendly. Today I had the pleasure Saphire and Yadira as my helpful and caring . I love and recommend Cube smart
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August 2023 by Samantha Ruiz
GM from Mount Vernon super helpful and was able to accommodate my needs at the last minute!! I’m an appreciative of all of her assistance.
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May 2023 by Nolita Cato
Clarence was very helpful and nice customer service. Thanks again
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April 2023 by Liza Ordonez
On behalf of Mr. Rickey Hagans, I would like to share this post… I’ve had a very pleasant experience in the use of my storage unit at the CubeSmart Mt. Vernon location. The representative I was in communication with here at the facility by the name of Clarance was very professional, polite, and courteous. He is an asset to your company.
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April 2023 by Val Lewis
Very pleasant and friendly attendant. the facilities are well kept and tidy.
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April 2023 by rebecca soehner
Clarence was extremely helpful and communicative with our storage unit.
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March 2023 by Lauren Dubiel
Melissa and Yadira are very sweet and patient. They helped me n my mom a lot. They are so kind. I love them they need a raise.
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March 2023 by Jacqueline Gonzalez
The manager was amazingly kind, polite and helpful. Great staff and clean environment.
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January 2023 by NYC Foodie
Nice clean the cleaning man there was awesome friendly and helpful got my stuff back just the way I put it in. Untouched and clean no damage whatsoever.
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December 2022 by Angela Frederick
I was attended by a professional in office customer service representative. She had a wonderful personality
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November 2022 by Laura Paulino
Tanya was great! Helpful! Kind! Friendly! Explained everything throughly! 1000 stars ⭐️ customer service ✨