-
March 2024 by Walyida Hughes
Irene was absolutely wonderful, bubbly and very helpful!! Thanks Irene!
-
March 2024 by Reggie Chappelle
The best storage unit in the county
-
March 2024 by Sarah Crucitti
great customer service from Irene!! super helpful and very nice!
-
March 2024 by Joel Agruso
Staff were very helpful in explaining all the different options and spaces and helping me plot out what was going to be the biggest bang for my buck. Big shout out to Tiara!
-
March 2024 by P33K M3
Tiara was very helpful thank you :)
-
March 2024 by Orrin Ennis
Great service , tiara was great. And gave me good fast service.
-
March 2024 by Ferdinand Boddie
Tiara was very professional, courteous, very informative. She made our transaction so smooth. I will definitely recommend to friends & family
-
March 2024 by Xavier Ellington
Stopped by to view storages before I make my decision, I must say irene was very helpful, and sweet I would recommend the facility is also very clean
-
March 2024 by Brittany Bell
Upon visiting New York my cousin rented a storage at the Mount Vernon location and I must say irene’s customer service was outstanding.
-
March 2024 by Shauntel Shanique Grant-Hardy
I have been a customer since 2020. Since then, this entity has increased its rates exponentially. My rate for my unit went from $88-$230. I asked the manger who has since changed, to do an adjustment in pricing and bring my rate back to $217. She refused to budge. It is important to highlight that a bigger unit, a 10X10 is being advertised online for $179. I never asked the manger to bring my price point to the advertised price online which is significantly less. I simply asked that it be brought back to $217. To highlight a clear juxtaposition between the units. The 10X10 advertised online is bigger and has climate control and is $179. Conversely, my unit, an 8X10 has no climate control and is obviously smaller. I simply asked her to bring it back to $217, however, as a result of her being unable to use her discretion to manage, I will now have to move my belongings into a bigger unit at a cheaper price. This is simply bad for business. Even if the one for $179 increases in 3 months, it will still not get to $233. As such, I will be wasting their time as well as mine.
-
March 2024 by Mohammed Bari
Edrissa helped me. Great guy, love the customer support and information he provided for the storage unit!
-
March 2024 by Rashayla Holley
Tiara was nice and helpful in taking me to my unit
-
February 2024 by Mark icu
Tiara helped me get a storage she was very fast and informative! Thank you
-
February 2024 by GoodGod Jay
Tiara was amazing, quick and honest in answering all my questions. Knowledgable manager
-
February 2024 by Zsameenah Gardner-Williams
I had telephone call with Amanda and she was able to help me secure the proper storage unit. She was an absolute pleasure to talk to. She gave me many options and understanding of each. I also had an awesome experience with Irene at this location. She took her time to meet and greet with me prior to my move in. She delivered exceptional customer service and was very informative with the details of my rental and very welcoming. I can’t wait to continue being a customer with this company. Thank you for such great customer service.
