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March 2024 by William Evans
Marck was very helpful when it came to my bill and he was very professional.
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March 2024 by Natalie
I had been here for almost two years. When I got there a few months in I noticed mice droppings and I was told there was nothing they could do that the exterminator would go around but not in the unit. Today I’m moving out and I see excessive mice droppings afraid of what I may find when I start to unpack. Also, what they won’t tell you is that there is no grace period. I tried to get at least a one day grace because I was unable to move quickly so I ended up paying for an entire month, plus moving in itself is expensive. The property manager isn’t the nicest person and no one is welcoming here. If you’re looking for an apartment and using a storage make sure you’re able to move before the first because they will charge you for the month. The customer service wasn’t the greatest and neither was my experience. Find another place and do better research. I don’t normally leave bad reviews but when I do there’s a reason behind it and I may be saving someone else the headache.
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February 2024 by Abby Miranda
Thank You Antoinette For The Professionalism And The Excellent Experience Today. I Appreciate Your Patience And Being Very Knowledgeable, Next Time You Are At The Facility I Recommend You Ask For The Young Lady Named Antoinette
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January 2024 by C.D. Phillips
They call you. Good luck calling them
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August 2023 by Ayanna ..
5 Stars goes to the very nice Paris at the Mount Vernon Public Storage facility. He was extremely helpful and courteous. He never hesitated to assist in any way he could whether it be taking a payment of submitting forms for a broken unit part, he did so in a prompt and professional manner.
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August 2023 by Annabella Unstoppable
Thank you isaiah for your help. You are so awesome. God bless you.
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July 2023 by Travis G.
Thank you Isaiah and Paris. You guys were super chill and assisted me with whatever questions I had.
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May 2023 by Mike M.
Seems fine but very few carts, it's such a cheap improvement... waiting over an hour for one if the 2 carts to free up. Please buy at least 5 more carts, it will cost you less than 4 units' 1 month price.
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May 2023 by Monaka J.
I've been renting here for a few years and there were always issues the elevators were always out of service the doors to secire property wer always broken and the only time you hear from them is to collect money my rent increased drastically without notification in October of last year I've made numerous attempts to speak with the district manager in regards to this issue as I have lost my full time employment status and have struggled to pay the rent it's been a horrible neglectful attitude that I e been met with and I visited the property this week only to find out there's a rodent infestation the smell is overwhelming and again the doors are broken the parking lot was covered in broken glass everywhere and there was a dead mouse in my unit which the staff refused to remove I left the district manager a message as I feel this is something you should alert your tents to so that they have an opportunity to protect their items or vacate my unit is for my family decorations as keep sales and now my things are ruined with mouse droppings and urine I need compensation and a call back!!!!
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April 2023 by Annette M.
The place is dirty - smells like bug spray - rude management. Honestly rent somewhere else the price keeps increasing as well
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April 2023 by William Hicks
Paris has always been professional a courteous whenever I stop by to make payments or access my unit. A great asset to your company indeed
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March 2023 by Danny
George was extremely helpful and patient with me! He very clearly explained the process of renting a unit, helped me find the perfect size for me, and pointed me to as many discounts possible. He truly looks out for customers and was wonderful to work with!
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March 2023 by Candace Austin-Possee
Paris and iakua were such a help and blessing and helped clear up any confusion regarding the rental and even helped save me some money and showed me how to rent online as well as use the app. Thanks again
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March 2023 by MARIA DICKERSON
Paris was such an angel and a blessing towards helping me complete my rental online. By far the best customer experience I've ever had. You have a great employee on your hands
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March 2023 by Nicole S.
The property manager Iakua was very generous , courteous and friendly to me. Sh was very helpful. We went out of her way to assist me. I would like for you to hire more people like her.