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March 2024 by Louie Ferrara
I am more then highly stressed and upset with Banfield Nanuet NY. The people in the front I have to say for the most part are ok Fast forward about 3 or 4 years ago I had the wellness plan things happened here and there with billing never the less at her physical exams I had a big concern about a growth in the back of her neck the vet kept saying it was normal for her breed it was just a mama from her hair follical nothing to worry about. Same concern for over 2 years 1 evening I took her over there because she cut it open from scratching it was 4:45 so they really couldn't do much. 2 or 3 months same thing cut open again they clean it said nothing to worry about. She was in so much pain overnight cut again took her to the emergency vet they cleaned it gave her medicine for infection and pain said follow up with your vet at Banfield Nanuet well vet was either to busy or was away or they had to many dogs to see and couldn't take my dog I had no other choice but to bring her to emergency vet it was cut and infected they cleaned up everything dressed it pain meds and antibiotic for a very bad infection. Right away they said it was a large cancer mass. Told Banfield about it passed by over the weekend to get a refill on her pain meds her vet was away paperwork was faxed from emergency vet they said to me we can't do that because the vet that was there never seen Nina in the past so they couldn't see her they didn't even want to look at the notes in her file. Tonight she was in such bad pain I could get her to the emergency vet for wound care and pain meds there is absolutely no way to let her stay like this until her vet comes back. Absolutely disgraceful if they just did what I told them about my concerns on what it looks like on her exams she would never have this problem.
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February 2024 by Fear Me
Shame on you Banfield, You keep putting up excuses for your Rude, unfriendly, nasty, careless, heartless and unprofessional workers. Shame on you, Instead of firing them all you keep justifying their behavior..I home nobody comes to your Hospital and you go out of business...
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February 2024 by King Of SAles
They close at weird times of the day due to veterinarian shortages . You get what you pay for . I don't recommend this hospital to dog owners. Almost every review says the same thing . It’s not just me as we speak I’m in my 20th call it’s 8:30am on a Tuesday and no body picks up . I’m switching to another vet .
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December 2023 by DMH 143
Most of the people there are very nice. Their are a couple that have horrible attitudes and god forbid you ask them a question. For the most part they have been great with my dog but you can never get someone to pick up the phone. I've had to drive there, which is 15 minutes from my house, just to make an appointment. I called to try to get an ETA for my dog, I had to press 0 more than 10 times before someone actually answered. You have to keep pressing 0 to have it keep ringing their phone. So unprofessional.. Then they get upset if you try to find out what's going on with your animal. If they are that under staffed to the point they can't answer their phone, then hire more people. Dont get upset when someone calls to try to find out what's going on with their animal and when they will be ready for you to pick up your animal..Im considering changing my vet.
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December 2023 by Kayla Aguilera
Highly do not recommend starting plans here at Banfield, and specifically don’t recommend the nanuet location.I have 2 cats on wellness plans and have had issues from the very beginning. My cats will be waiting to be picked up for hours because associates don’t call the owners on time.. (this has happened almost each and everytime I’ve brought my cats).I can only imagine how long they’ve gone without food, water, bathroom breaks, and being stuck in a carrier for hours. Both of my cats have gotten fixed through Banfield (before i knew how bad this company actually was) and after they were done, their area of incision was poorly maintained and treated. Only gave me pain medication for one day after the surgery and after nearly opening up my girl cat completely and sewing her shut (this is not how they normally fix female cats so seeing this was super disappointing). They do not care about the wellness of your pets, i brought my cat in over a week ago because of an odd heaving/cough he developed and they brought me into a treatment room that was extremely dirty. They decided to take him to the back for checkups and they refused to see him because they said he was aggressive and they prescribed him with a medication after no testing and no diagnosis.Each and everytime i have picked up both of my cats, they’ve acted like complete different cats. They isolate themselves, they’re aggressive, they hiss and growl and they’re both not normally like this.The type of “agreements” they have for their plans are scam likely, when you try to cancel they mention you must pay the balance of the plan in full or the services you’ve gotten discounted over the year. I am extremely disappointed that these employees and this company claim to “care” about the well-being of your pets but treats them in this manner. DO NOT SIGN UP FOR THESE SERVICES IF YOU CARE FOR YOUR PETS HEALTH AND WELL BEING.
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December 2023 by Michele V
If I could give this place ZERO stars I would. Two of my babies have gone to this location for THIRTEEN years the other ELEVEN. Their whole lives. I had insurance for both. We fell behind on payments and my dog started seizing. I tried calling but no one answers so we went in and they refused to see her. We would have paid out of pocket for the visit but the girl said sorry and gave the address to the emergency vet down the road. They literally saw my dog wrapped in her blanket (no longer seizing but not looking well) and turned us away! These people are not about pets at all, there’s no empathy it’s just a business to them! There wasn’t a single person I even recognized to beg for help…such turnover in this location. They had us scrambling from the emergency vet (where we paid $200 but couldn’t afford the full scanning) to then calling banfield’s billing dept to settle what we owed so they can see us. My poor baby had another seizure. My husband called this location about 10x bc no one answers the phone trying again to get us squeezed in and instead of showing concern for my pet, a pet they have seen for 11yrs- they simply said “sorry we can’t see her until tomorrow”. There was absolutely no concern! We went back to the emergency vet (this place is amazing btw) and unfortunately my baby girl had too many seizures at that point and died later that evening. I will never forgive this place. No wonder for all the bad reviews. Banfield Nanuet should be shut down. Disgusting treatment and pitiful customer service.
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September 2023 by Steph Alexis
I love this hospital. I have made use of the wellness plan more then once. They have been there for me and my animals whenever I have needed a last minute appointment. I have even gone in the very morning with an emergency and they had taken in my dog. I do wish I could go in with my animals but meh. For the price and the care it’s okay.
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August 2023 by Marbely Rivera
I normally don't believe in bashing businesses because I know things can happen .... but we just had the absolute worse ..most disgusting experience at Banfield of Nanuet. While facing the hardest moment in our furry sons life in having to make that horrible decision they lacked professionalism and respect. My poor pet had already been there 2 days before they knew how he was ... was not aggressive at all couldn't even hold his head up to eat ..basically paralyzed from neck down and they tell us we could not be there while they placed the line in ... that they had to muzzle him and we were only told this because I asked what the process was after they kept trying to get us to go pay first ... how do you tell an owner that is crying on the floor that they need to leave the room ...how do you tell them that the moment saliva touched a tech the dept of health would be called and he would be decapitated(exact words) just because we said he didnt and shouldn't be muzzled ...he was basically paralyzed no use of all 4 legs at all there was no way he would be able to attack anyone.... how do you chose to use those exact words with a grieving dog parent .... and this was Dr Lang ..one of the main doctors.when we first came in they were all nice but when I said I had found another crematory to work with things changed ..attitude changed . they tell us how their cremation place only picked up once a week .. and then sent to long island.... and u get the ashes 3 weeks later... this was never explained when we called them to set the appt in the 1st placeThis made us run to Vet Emergency Group of Nanuet instead ...there they treated him and us with the respect he deserved ... the ladies there were all beyond Amazing ...
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May 2023 by Sheera Juricek
Kali (My service dog) loves all the vets and vet techs at Banfeild pet hospital. Thank you for providing an amazing service to the animal world.
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April 2023 by Alana Cooper
My dog is sick and they don't have any appointments till the first week in April. They won't make time for her and the other Banfield's don't pick up their phone. They are not helpful and maybe the worst vet ever.Update - they gave me an EMERGENCY email to notify them and I have still not gotten a response. going on 24 hours.
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April 2023 by E Bruckman
Appointments need to be booked very in advance but they do good service.
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February 2023 by Colette Townsend
They cared for my dog Finnegan for 13 years. I never had a bad experience and I always trusted Dr. Huang. Finnegan left us almost a month ago and the care and compassion shown to us and Finn in his final moments will stay with us forever. Thank you to all of the staff at Banfield. ❤
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February 2023 by Igor T.
If I could 0 starts I would. Vets here are the worse. Brought my dog for regular check up, after checking him, vet said, he is doing great, no issues at all, blood work all good, 2 days later my dog collapsed, brought him to ER, he had internal bleeding, week later my dog passed and this idiots of vets at Banfield didn't notice nothing. DON'T BRING YOU ANIMALS THERE
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November 2022 by tt X
Worst Banfield ever. The nurses in the front desk totally have no idea of what they are doing or should do. Also, they let my dog wait for 30minutes and finally when it was my time, they said the appointment time has passed so they can not take my dog. The most terrible experience ever. If Banfield only have this location, I’ll definitely never buy any wellness plan. Never go to this location. Never. They are so rude to dog and they sit there everyday just for wasting time.
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October 2022 by Gabriella Delgado
Theyre the best. Travel all the way from the Bronx here because they're just so kind, thorough, and patient.