-
June 2023 by Marcos Avellan
THIS LOCATION IS CLOSED PERMANENTLY
-
April 2023 by M sperber
I called in to this location and there coustmer service on the phone is really very bad and its literally a hell to deal with this truck rental I dont recommend that anybody should rent out a truck from this location and when you want to rent a truck go to a different company before you.try budget I would not even give them 1 star
-
April 2022 by Rachel
Absolutely horrible!! Very unorganized and really out of date! STEER CLEAR!!!
-
September 2021 by Dane Noneya
This places charges a lot more than other places and charge you an extra $25 for insurance without telling anything. I wouldn't recommend this place. My husband rented a truck for $49.99 per day. Only needed it for about two hours and get charged an extra $25 . When he called to report that they told that is wad for insurance. Stay away from them
-
August 2021 by Patricia Smith
I returned a one-way rental. The location looked like a make-shift shop & the man there was not very helpful & seemed very busy between monitors. He had no problem telling me I had a balance due of $240 but couldn't tell me why. Asked for my card, I told him I didn't have it then said the system was going to charge me anyway.Budget customer service took care of me tho.
-
August 2018 by Garrett Cobb
An online reservation was made by our corporate office for a 27" truck and a credit card was used to make the online reservation. When we arrived to pick up the truck we were told that a physical credit card was needed for the deposit. I gave my personal credit card and said we would bring a corporate card back when we returned the truck. When we came back we were greeted by the type of person who should not interact with anyone not to mention customers. Nice big attitude and slamming around the counter, couldn't have possibly cared less about anything except locking the door. She said that her systems were down so she would have to use the original card because she couldn't print for a signature. Then when we pushed a little more she asked whose card it was, we replied that it's a corporate card and the person's name on it is the owner of the corporation. She said we can't do that. I clarified, is it that the "system is down" or that you need a signature because the reasons keep changing. More slamming around and calls someone and says, "here"..I get on the phone with Maribel the owner who tells me that when I was in the store the day before I told her I would be back with a corporate card in my own name. Really? How would I do that? Get a corporate card in my own name in a day? So now I am arguing with the owner of the business about a conversation that never happened? So here is some advice. The "I can't be bothered with you" eye rolling attitude goes both ways only in this case you lose customers and without customers you have no business. It's pretty basic math. The issue was not using my card, it was having someone LIE about what I said when I AM THE CUSTOMER and the idea that I would have a corporate card printed in my name in 24 hours is insane. Here's a little more. I manage a customer service department for a global company and I can tell you that the girl behind the counter today would be escorted out in 5 seconds flat if I ever witnessed one of my employees treating a customer like that. And the owner? Yes, well...if your business is arguing with customers and losing them for good, then you are doing a fantastic job. There are other places to rent trucks twice a year to go to the Javits Center, you should always keep that in mind, competition coupled with HORRIBLE service will pretty much ruin any business. Oh and also, I would like my receipt...because that's the professional thing to offer someone when they spend money in your establishment, professionalism....there's a concept.
-
May 2018 by Natanaelle Germain
DO NOT USE THEM. GO TO UHAUL! Their online prices are misleading. Online it appears cheaper than UHaul but when you go to pick it up in person, the price spikes up. Since i was already there I continued with the rental. The truck was crappy, dirty and unmaintained. I filled the truck with gas, left my credit card in the truck accidently. When i called to ask about my card the next morning i was told they. Checked the truck, my return was successful with no issues but they didnt see the card. I explained that the card was see through so it may be difficult to see so if they find it to let me know because i would be leaving the area that night. They waiting until after the store had closed to let me know they found the card but i would be charged for gas. I spoke to so many agents all giving me incorrect information. Overall, customer service sucks, trucks suck, and prices suck. Use Uhaul. I wish I had. I was told by many to rent a Uhaul truck but the budget prices seemed better.
-
January 2018 by Stephan Spagnoli
Got a crappy truck to drive 1300 miles. And was done on purpose.
