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October 2023 by James D.
On 9/11/23, I was involved in an accident in my 2021 Mercedes Benz GLB 250. I filed a claim with my insurer GEICO. I was recommended three auto body shops, by Sam Natal the claims adjuster. I chose CLARKSTOWN International Collision in Nanuet. Big mistake! I was told to take my vehicle to the shop for pictures and an estimate on 9/13/23.@ 12:30 pm. After the pictures were taken, I was asked to leave my vehicle, I did not. I was advised by the claims adjuster to take my vehicle back on 9/21/23, to start repairs. I was told by the employee who took pictures on 9/13/23, the work would take approximately 6 days to complete. After 6 days passed, I would call or visit the shop to find out the status of the repairs. They would give me excuse after excuse, saying because of adjustments to the claim, needed parts and calibrations to my vehicle. After 27 days, on 10/17/23 I finally got my vehicle back. That's 19 potential repair days or communication with GEICO. They claim to be a certified Mercedes Benz repair shop. Mercedes Benz is next door, so they don't have to go far for parts! On my last communication on 10/16/23, a shop representative stated that I had car rental coverage for 30 days. DUH! I pay the premiums! I then received a call from Enterprise car rental on 10/17/23 @ 7:41 am, stating my coverage would end 10/20/23. I am not convinced in the year 2023 it would take this long to complete repairs. My vehicle could have been sent to Germany for repairs in less time! I think that "There is something rotten in state of Denmark." I have a rhetorical question, who who pays for insurance fraud? Do your diligence before using this shop. Customer service rates 5 stars!
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October 2023 by JRR
While having to fix your car as a result of an accident is always a disagreeable experience, I have to say that at least Clarkstown International Collision made this unpleasant experience much more tolerable. I have only been in a few accidents in all my years of driving, so my knowledge of auto body places is limited. Clarkstown International Collision was recommended by my insurance company, and although I was wary of going with a complete unknown, I’m glad I took their advice. I found Clarkstown to be extremely pleasant, accommodating, and honest. They also did an amazing job fixing my car. They even gave it a good cleaning on both the outside and inside, when all that was damaged was the bumper! There is one person I would like to single out – Joseph, the person in charge of fixing my car. When I brought the car in, I was still very shaken by the accident. Joseph patiently walked me through each step of the process and never showed any sign of annoyance, even when I had to repeat some of my questions several times over. If I ever have another accident – which I hope I don’t – I will not hesitate to bring my car to Clarkstown International Collision.
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August 2023 by Ker ‘
A fantastic experience. Clarkstown Collision was professional, friendly, responsive, and did a fantastic job. I highly recommend them and wouldn’t hesitate to use them again.
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July 2023 by Vincent A. Ferri
While State Farmed did not give me a chance to have my 2015 Audi A4 Prestige repaired at Clarkstown International (they totaled the car), I would not hesitate using Clarkstown for any body repairs I might need in the future.Dawn, the receptionist was always friendly and helpful every time I called, and her great smile is enough to put any customer at ease who had just been involved in an accident.The adjustor/estimator Derrick was outstanding and his intimate knowledge of insurance company practices was very helpful. When I signed on the contract I had no trepidation leaving my A4 in his hands. But, when State Farm totaled the car which only had body damage, no structural damage and no damage to any mechanical or electrical system, he represented my interests and provided information that allowed me to obtain a fair settlement from State Farm.My son, an attorney, also helped by insisting that I reject at least three offers until a genuinely fair settlement was reached.Never accept the first offer, or any offer you feel is unacceptable.I highly recommend Clarkstown International.
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June 2023 by Atomictoms
I always felt well taken care of by people, most importantly Derek, who were concerned that my damaged Audi and I received attention. My calls were always answered with informed responses. And, after 30 days of work, my car was ready within 24 hours of the date the repair shop set. I recommend highly the company, Derek and all its personnel.Services: Painting
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May 2023 by Njeri Broughton
Clarkstown completed the body work on my vehicle after my car was hit by a deer. They were very friendly. I received continuous texts and calls about the status of vehicle. The repairs were completed when expected. The car rental was bought me at the body shop and I was able to drop it off at Clarkstown as well. A+ service!. The body work looks great! No complaints
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May 2023 by Desiree M.
What an amazing shop! I was able to get an immediate appt, drop off my car, and get my rental all in one shot. Same when I went back to pick up my car. They walked me through the process and kept me informed during the week. They were very thorough and made sure there were no other problems with the car that needed to be addressed. I was even able to get my car back earlier than anticipated. I would definitely recommend Clarkstown International Collision to everyone!Services: Painting
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May 2023 by Anthony Juric
Great experience here. Derek got my car back to me 5 days ahead of schedule looking as good as new and they kept me updated almost daily via text. Would definitely recommend.Services: Body & Trim
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May 2023 by David Chan
From bring in to picking up my vehicle, the whole experience was absolutely pleasant. The work was done beautifully and I am completely satisfied. I hope to not have to use them but if I did, I would come back to Clarkstown.Service: Body & Trim
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April 2023 by Jen Bender
Everyone at Clarkstown was so kind and accommodating. I got frequent updates via text on the status of my repair. Christine and Dawn went above and beyond to make sure I was always up to date on the status of my car. I give Clarkstown my highest recommendation!
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March 2023 by jennifer Henderson
Excellent customer service, and quality work. They make everything so easy. They work my my auto insurance (GEICO) for the easiest possible experience. They also work with enterprise and my rental was brought to me at their location and I was able to return there too. It is just one less hassle to manage when you have a car accident and it makes all the difference.Service: Body & Trim
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March 2023 by Patricia Cosgrove
I had a very positive & incredible experience @ Clarkstown Collision. From the moment I walked in, I was greeted by two women who were pleasant, professional, patient & willing to explain everything to me! My Collision Consultant, Derrick Olsen, was the absolute best & couldn’t have been better! Professional, very knowledgeable, patient & took his time to explain everything to me. He sincerely cared & exhibited an incredible work ethic! He is a find!! I will always & strongly recommend Clarkstown Collision! Thank you very much! Pat CosgroveServices: Painting
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February 2023 by Gary Tepper
The work at Clarkstown International Collision is excellent. Paint matching is exceptional, as is the body panel fit and finish. Communication is great too- Derrick kept me up to date with any and all updates, including completion of work. Thank you Derrick and the rest of the CIC team!Services: Body & Trim
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February 2023 by Sivi Santos
My car looks great. Excellent service and very accommodating. I would definitely recommend Clarkstown International Collision.Derrick and the ladies at the front desk were professional and friendly.Services: Body & Trim
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January 2023 by Feather Monet
Quality of the repair was great. Customer service was 10 out of 10. They completed the repair much faster than I expected. I liked the text updates on the status of the vehicle. They even vacuumed the inside of my car because it was filthy when I brought it in. I will definitely return if I need auto bodywork.Service: Body & Trim
