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April 2024 by Sharron Lane
Waiting from information from bank manager. I called several times. The information needs didn't arrive as we discussed.
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January 2024 by Helen Stromberg
Awful branch manager. Gave me incomplete information making me go back two times and still not accomplishing my request.The staff seems nice.
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January 2024 by Patricia Evans
HORRIBLE!!! Who the hell has ONE teller for the whole bank. ESPECIALLY during Christmas. I really felt bad for the teller on duty. I heard through word of mouth that this bank was bad and those whose apple knew exactly what they were talking about
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August 2023 by Samuel Lamb
Awful customer service, withdraw our funds and moved on to another institution!! Those mangers were disrespectful to senior members of the community!! Our Senior Program had bank there for over 20 years!!
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June 2023 by kesnel labranche
This Bank being changing a lot over the years from Provident Bank and so one ..I've been there as a member for a long time...I Love this Bank...The CEO being Doing a tremendous Job over the years, HOWEVER the Provident Bank should never....cause that name was Unique,...
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March 2023 by Victoria Iadisernia
I'm extremely frustrated with the management at this location. The "rules" are never clear and constantly changing. The manager has been very rude on several occasions. If my company did not bank here, I would never come. There is no reason to treat people unkindly.
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February 2023 by Rami Mamary
Horrible service. I've had my business account with them for well over 35 YEARS. I called and needed to verify a Certified Bank Check drawn from their branch literally 20 minutes prior at their location. After asking me security questions to verify my identity over the phone, the woman said they cannot give me more information regarding the Certified Bank Check because they can't verify my identity... how does that make any sense?! SO I left my business and drove across the street to go in person. I spoke to the branch manager who replied "it should be good" which translates to "maybe good"... How do you not know if a Certified Bank Check that you just wrote is or isn't legitimate?!?! The professional answer would have been yes or no. I need a clear answer since this check was just issued 20 minutes ago for tens of thousands of dollars and the customer was at my store trying to purchase something! These people don't actually care about helping you. The rest of the reviews are not surprising at all. I AM TAKING MY BUSINESS ELSEWHERE
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July 2022 by James Bryant
Noone answers phones and staff is rude when forced to show up to physical location
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December 2021 by Pinky “CoCo” Rawlerson
These new hours are the worse. I can never catch the bank open. Moving to Chase. They still have 9-5 hours.
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August 2021 by Ryan Cerpa
Worst customer service I've ever had from a bank. The bank personnel are friendly and helpful but God help you if you have to call the main customer help line. Be prepared for 60+ minute hold times. If you are lucky enough to get a call back be prepared to be hung up on if you dare to ask a question or imply that the customer help person is wrong. The amusing part is that the automated operator asks you to stay on the line after your call to take a survey. I would be shocked if 1 in 10 calls makes it to the end without being hung up on by the rep or the customer jumping out a window out of pure frustration.
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July 2021 by *Sunny “CoCo” Rawlerson*
These new hours are the worse. I can never catch the bank open. Moving to Chase. They still have 9-5 hours.
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May 2021 by Ari Lowinger
Worst bank branch ever don’t do ur banking at this sterling branch u will wait forever and workers are rude as hell!!
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April 2021 by Vette Rawlerson
These new hours are the worse. I can never catch the bank open. Moving to Chase. They still have 9-5 hours.
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January 2021 by Colleen Albanese
Always wait over an hour on the drive up. Worst hours ever
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November 2020 by Michael K.
Cant get bank to recognize address change despite written instructions, and phone calls. Online portal is the worst I have seen. If I can ever access it, I will close my account