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September 2025 by barry goldenberg
Amazing experience with Public Storage. Dylan who worked with me there provided excellent customer service.
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August 2025 by Amanda Saviano
Strongly recommend against using this company. I chose them specifically because of the Labor Day sale they were having. I was in a bind and closing on my house and had only 3 days to get my stuff into a space before closing. I work full time and couldn't get to the space to speak to someone in the office before the office closed so I used the QR code on the door to reserve a spot and start moving my stuff in that night. After finalizing, I realized that I had selected the much smaller sized unit in error. I immediately called the customer service number on the door and explained the situation and asked to have my unit upgraded. Mind you I was still sitting in the parking lot and did not even go through the gates to see the unit. The nasty customer service rep told me that I was no longer eligible for the Labor Day promotion because I was no longer considered a new customer and I would have to pay over $100 more than the listed sale price for the size I needed. I told her I was still a new customer and made an error and it should be honored and she refused. I asked to speak to a manager and she condescendingly said that I can talk to whoever I want but they're going to tell me the same thing. I got her to transfer me and the next person told me that she can cancel my unit but I'd still have to pay a $29 admin fee (for a unit I had for 10 mins if that) and that I am in fact no longer eligible for the promotion because my information was now in their database. I asked for the next higher up and she told me they won't get back to me for 24-48 hours, even though I'm closing on my house in less time than that. I left a message for the property manager that night and he got back to me next day. He told me that he can refund my card but I in fact would not be able to get the special pricing because the size I need isn't even available despite what the website and the original customer service rep said. He also told me that the admin fee is not refundable but told me he would put a message out to see if it could be waived. He did refund me but the total on my card was $89 and I was only refunded $21 (admin fee is $29 so the math is not adding up.) Moving is stressful and this company made it worse. Customer service is atrocious, property manager was as helpful as he can be but the structure of the business and their policies is disgraceful. I went to another storage unit up the block and had zero issues and it took me 10 minutes to secure a spot in the size I needed and got a promotional price that was cheaper than this train wreck of a business was offering.
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August 2025 by Summer sands
Dylan was a great help in finding a unit that worked for us.
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August 2025 by Subarctic Electronic
8/16/25 - UPDATE: Anthony helped me with my concerns and discussed available options for storage units, very happy with the service
5 stars for Dylan and John, nicest, easiest guys to work with
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August 2025 by M Hlinka
Ive been renting with Public Storage for quite some time. Anthony, the site manager, is kind and quick to assist with any account related matters. PS is lucky to have him on their team.
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August 2025 by Michael Mistretta
Dylan was the best! He was polite, professional and informative!
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July 2025 by Ginnie F
I recently visited the 770 Nesconset Hwy location to inquire about renting a 10x15 storage unit. I was warmly greeted by the property manager, Anthony, who was extremely helpful in guiding me to the perfect space. He made the entire rental process smooth and easy, explaining every detail clearly along the way. The facility itself is very clean, well-maintained, and feels safe and secure. I highly recommend this location for anyone in need of storage. Thank you again, Anthony, for the outstanding service!
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July 2025 by Rob DeMarco
Easy and clean and great service.
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June 2025 by Jake Knorr
I had a fantastic experience with Public Storage, and I want to give a big shoutout to Dylan for making the entire process smooth and stress-free. From the moment I walked in, Dylan was professional, friendly, and incredibly helpful. He took the time to walk me through all my options, answered every question with patience, and made sure I got the right unit for my needs. The facility itself is clean, secure, and easy to access — but it’s really the customer service that sets this location apart. Thank you, Dylan, for going above and beyond! Highly recommend.
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June 2025 by J J
Renting at Public Storage was quick and easy. Anthony the on site property manager explained the terms of my rental agreement and answered any questions I had.
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May 2025 by goldie monzon
I’ve been renting with PS for quite some time. Anthony the manager is very polite and always goes out of his way to assist me with my storage needs.
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March 2025 by Erik Schrynemakers
Friendly service. Great facility. Anthony in the front office is extremely helpful anytime I need assistance.
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March 2025 by Kathleen Valerio
Over a year now utilizing storage unit. ALWAYS feel safe. ALWAYS find facilities clean and well maintained. Dylan, and all staff who I've contacted, met, have been well informed and professional. Surprising, positive experience.
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February 2025 by Maryanne Riportella
Anthony was very helpful in finding me a suitable storage unit. He made the process easy. Thank you
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February 2025 by Aryana
I recently stopped renting at this locker partly because of the drastic price increase and also partly due to moving. I was paying almost $400 a month to store some stuff at this place, which it is what it is, but when you start unpacking the things that were stored here and start finding mouse droppings, large dead bugs (of various types) and mold it becomes very alarming that they have the gall to charge that much and still have a ton of pests roaming about.
I now have to wash an entire kitchen set of pots, pans, utensils, plates, cups, etc. because they were all covered in mouse droppings and dead bugs. And before you question me, no I didn't have any food or candles in my locker, I know that attracts them but I didn't have any of that stuff. I'm honestly very skeeved out and very happy I left.
