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December 2023 by יודי מעלבער
Step into Key Bank in New City and discover a refreshing banking experience! Friendly and knowledgeable staff deliver top-notch service with a smile. Efficient and personalized solutions make your financial journey a breeze. A gem in the heart of New City, Key Bank exceeds expectations and wins hearts!
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March 2023 by mendy neiman
Iris was super professional and nice
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August 2021 by Tyrone Rourke
Good experience.
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July 2021 by Eric Jaslow
Thank you to the Branch Manager Aidan Hand for helping me with my banking needs. Lot's of great ideas!
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May 2021 by Stephanie Bellofatto
Aidan Hand is always there to support those in his community. Aidan has helped local businesses during the pandemic with the PPP loans as well as helping local food pantries and supporting the local Chamber of Commerce.
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August 2014 by Jon S.
Worst bank EVER!! Signed me up for my account including credit card and overdraft protection. Activated the accounts and later on I wrote a check not sure if a deposit had hit my account yet. Didn't matter because I already had a $2000 overdraft account. They evidently didn't activate the overdraft account and were charging me od fees. Spoke to a Manager in another branch that said he would call me back immediately when he found out what happened. Never called me back. Went out of the country and tried to use my cc and debit card AFTER I informed the bank and cc part that I was out of the country and wanted to use my cards. They said "all is taken care of". Proceeded to get declined a 2 different places on both cards. Came back to the US and went into my original branch to talk to the branch manager who apologized for everything. She said she PROMISED she would call me back by 5:00 the same day with an answer to what happened with my overdraft protection. Still waiting 2 weeks later. I guess the poor service starts at the top and is consistent. Jon S.
