Johnstons Toyota Service is a dealership that receives positive reviews for its friendly and helpful staff, both in sales and service. Customers appreciate the smooth and hassle-free car buying experience, with salespeople who are kind, patient, and transparent. One customer highlighted a salesperson who made the process clear and even inspired them to switch from a Honda to a Toyota. The dealership offers a calm and welcoming environment, with a showroom featuring interesting Japanese vehicles and a waiting area that once provided coffee, tea, and hot chocolate, though these amenities may have changed. The service department is praised for its attentive and caring staff. One service advisor was particularly helpful in explaining what work was needed and assisting with parts for do-it-yourself maintenance. Another staff member was described as kind, patient, and excellent at customer service, making every call and visit pleasant. However, there was a mention of a minor issue with oil overfilling that was promptly corrected. Customers also commend the dealership's team members for their communication and dedication to customer satisfaction. Overall, Johnstons Toyota is seen as a trustworthy and welcoming place for both purchasing and servicing vehicles, with staff who go above and beyond to ensure a positive experience.
I purchased my RAV4 Prime from this dealership. Very smooth and zero pressure from the salesperson. No price gouging whatsoever. I never had the vehicle serviced at Johnstons, so I cannot comment, but the purchase was hassle free.
December 2023
Cameron Montanaro is an amazing member of your service department! She is kind, patient, and has incredible customer service. She is pleasant and helpful every time I call for service and is second to none at Johnston.
April 2023
Had oil changed on Monday had to go back on Wednesday because of oil leak after I got home.They said it was overfilled and corrected it.The waiting room no longer has coffee or the 2 TVs on anymore for customers to pass the time.
