Johnstons Toyota Service is a dealership that receives positive reviews for its friendly and helpful staff, both in sales and service. Customers appreciate the smooth and hassle-free car buying experience, with salespeople who are kind, patient, and transparent. One customer highlighted a salesperson who made the process clear and even inspired them to switch from a Honda to a Toyota. The dealership offers a calm and welcoming environment, with a showroom featuring interesting Japanese vehicles and a waiting area that once provided coffee, tea, and hot chocolate, though these amenities may have changed. The service department is praised for its attentive and caring staff. One service advisor was particularly helpful in explaining what work was needed and assisting with parts for do-it-yourself maintenance. Another staff member was described as kind, patient, and excellent at customer service, making every call and visit pleasant. However, there was a mention of a minor issue with oil overfilling that was promptly corrected. Customers also commend the dealership's team members for their communication and dedication to customer satisfaction. Overall, Johnstons Toyota is seen as a trustworthy and welcoming place for both purchasing and servicing vehicles, with staff who go above and beyond to ensure a positive experience.
