American Eagle in New Hartford, NY offers a wide range of comfortable and stylish clothing for men and women, including jeans, tops, athleisure, and accessories. The store features an inclusive size range for jeans, such as athletic, skinny, and slim fits for men, along with shorts, joggers, and T-shirts. Women can find various styles like Mom jeans, '90s jeans, dresses, skirts, graphic tees, and tiny tops to create outfits they love. Customers appreciate the quality, especially the return policy on jeans and shorts, and the ability to order online and return in-store. The store's environment is generally nice and clean. Many reviews highlight excellent customer service, with employees described as friendly, patient, and helpful, going above and beyond to assist shoppers. Customers also note that staff help multiple customers simultaneously, creating a welcoming atmosphere. While some feel that at times employees may seem unfriendly, overall, American Eagle is recognized for good service and a positive shopping experience.
Had a fantastic experience at this location. My daughters were able to find exactly what they were looking for. Bella was an outstanding, polite, and helpful associate. WIll be back again!
August 2022
I would give this five stars, but there is plenty of times you go there and actually feel like you're putting the employees out by being there. Some are not friendly at all. I however do love their clothing and the return policy, especially on jeans and shorts. You can order on line and return to the store if you need to.
November 2021
Had the best experience buying gifts for my boyfriend. Went in looking for just anything and the associate offered me some help to find the best gifts possible! The associate, Kameren, was absolutely wonderful and made my experience hundreds of times better! Thank you Kameren Port!
